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February 2024 by Michael Michel
They're really good about finding parts for my dump truck he's going to make sure that you're the guy you talk to on the phone it's the same one you talk to at the counter cuz sometimes they have a hard time finding the right part rather than that they do an excellent job
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December 2023 by Dianna S.
The salesman helped me by installing my front and rear wipers. Also installed a headlight bulb as well.
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October 2023 by Sierra Brinn
Immature! Adult men acting like little kids about their so-called secret codes for what each vehicles name stands for.
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September 2023 by Ellen Norris
Found out my car was leaking oil and severely low. My husband said he likes to buy it at Napa, so that is where I went. Inside, I noted the store was fairly empty with just two customers at the register and at least two people working upfront. When I went to put the oil in my vehicle, the cap wouldn't budge. I tried for several minutes before going back inside to ask if one of the gentlemen behind the counter could help. At this time, a couple more customers had arrived so they told me it would be a few minutes. No problem. I continued to wrestle with the oil cap while waiting to no avail. In a span of 15 minutes, customers vacated the nearly empty store. Still no help. When it began to rain, I got desperate and asked a stranger in the parking lot for help. A quick twist, and I was on my way. It wasn't the end of the world, but the incident left me feeling insignificant and forgotten as a customer.
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September 2023 by hoho123 lol
Normally always very helpful for me which is nice being a women. They usually make sure to bear with me as well if I’m not always versed on something or I ask for extra help on what to do etc! I really love the Napa environment and recommend to anyone … they usually are pretty busy so I know sometimes people get frustrated by waiting but it’s like anything in life , sometimes you gotta wait.
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September 2023 by Flutterby1444
Seems no one will help you these days.Used to install a headlight or check car for a code or put a wiper on for you. Not anymore.
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September 2023 by Rod Harrison
Helped as soon as I walked in. Had my purchase completed within 10 minutes
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August 2023 by David Hernandez
Only two crew members and they we're both on they phone. Just had a simple return with a reciept. We we're thier For 20 minutes
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August 2023 by Rich Burdick
They were helpful but I didn't have enough information for them.
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August 2023 by Jeff P.
Second or third time in a row now - Ordered parts online and it says ready for pickup tomorrow. Place order - week goes by still processing. Go into the store and its 15 mins of them running around like chickens with their heads cut off trying to figure out who to blame and where the system went wrong. This time, they had part of my order, but refused to let me leave with it (was already paid for) as part of the order hadn't arrived, (9 days post ordering after website says available tomorrow) I ordered other parts from classic industries same day, and they shipped standard ground shipping, and have already arrived. Tried to cancel order in store - they say got to do online cancel since I ordered online, online says they can't cancel it got to go into the store. Meanwhile, I'm still out 200 bucks, and my car has been sitting on jackstands now for 10 days. Easy to see why local part starts are going out of business, as they offer no competitive advantage vs online. Knecht's here in Oregon already went belly up, and I'd bet napa isn't far behind
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July 2023 by David McDonald
I had a tool in hand for 11 minutes waiting in line behind one person. One clerk fumbled around on a computer looking for something while the other stood behind him, mouth gaping, looking dumbfounded. Not once was a greeted or acknowledged. I work customer service, and it's not hard stuff. I have a job to do, and it had to wait because of lackluster service. I just left and went to Harbor freight. Better service for sure.
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July 2023 by Ian M
Great service. Fast pleasant and competent. They let me borrow a 10mm socket in the parking lot and we got the ol girl chooching on all 8 again. Poor old truck lol. Thanks NAPA
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July 2023 by Marc Lanman
AAA discount ? Free use of ODB scanner to get codes and clear ? Employee Richard was super-helpful! ?
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July 2023 by Bee M
Always super helpful great prices
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May 2023 by Angel Rodriguez
Very friendly this is my choice for auto care great deals and a great rewards program you can call ahead and they'll answer any questions you have. Compare prices for you and explain the difference between the expensive brand and the cost friendly brand. Go in next time you need auto care and see for yourself ? your welcome ?
