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September 2023 by sarah chassler
Manager is disrespectful, accused me of lying and threatening because it was her staff that did not put a note in their system when I called to cancel. Instead he waited until a week later when I went in person to ensure they knew I was canceling. Due to this, my prorated refund was inaccurate. Told me to go to Verizon and get proof of phone records to prove that I called to cancel when I said I did. Amber, your customer service skills are nonexistent and I will never recommend your business.Not satisfied whatsoever with my service here. I called to cancel my storage unit on August 12, was told I had to put the 30day cancellation notice in person, so on August 17 that is exactly what I did. I called on the morning of the 17, and later in the day I went in in person and put in my notice. All of my things were out of the unit by the end of the day on the 17th. Then on the morning of August 23rd they charged me $159 for a full month's use of the unit, because apparently it was my responsibility to tell them that my account is on autopay, and because I didn't tell them to cancel my autopay, I am still getting charged. You would think when one cancels their membership with someone, their autopay cancels as well...? Why would I continue to automatically pay for a service that I cancelled in person? So then on Aug23 when I call to inform them of this charge, they first placed blame on me for not telling them to cancel my autopay (which again you would think is on the employee to cancel while they cancel my membership..?) And then told me that their manager is out of the office until late next week (won't be back until Aug 31) and while she is gone there is absolutely nothing they can do. They can't refund me until she is back. I called for more clarification and asked "so when I cancelled my membership, if the employee had cancelled my autopay as well, I would not have been charged this $159, and he said that is correct. So clearly this is a reflection of an employee's negligence who for some reason thought it was okay to cancel my membership, but leave my autopay setting on. I don't understand why this would be okay, as I am now getting stuck automatically paying for something that I cancelled in person. And now need to wait over 7 days to get my money back. All because an employee didn't do their job properly. Which everyone makes mistakes, I am overly understanding. But when I did everything they asked of me, and an employee didn't cancel my autopay and they blamed me for not asking them to turn it off, and then make me wait over a week to get my money back due to no management there whatsoever, I am majorly disappointed. I will not recommend this storage place to anyone I know as obviously their first plan of action is to blame the customer for a mistake that was admittedly theirs, and provide majorly delayed customer service or any remedial efforts. Don't go here.
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August 2023 by Sarah C.
Manager is disrespectful, accused me of lying and threatening because it was her staff that did not put a note in their system when I called to cancel. Instead he waited until a week later when I went in person to ensure they knew I was canceling. Due to this, my prorated refund was inaccurate. Told me to go to Verizon and get proof of phone records to prove that I called to cancel when I said I did. Amber, your customer service skills are nonexistent and I will never recommend your business. Not satisfied whatsoever with my service here. I called to cancel my storage unit on August 12, was told I had to put the 30day cancellation notice in person, so on August 17 that is exactly what I did. I called on the morning of the 17, and later in the day I went in in person and put in my notice. All of my things were out of the unit by the end of the day on the 17th. Then on the morning of August 23rd they charged me $159 for a full month's use of the unit, because apparently it was my responsibility to tell them that my account is on autopay, and because I didn't tell them to cancel my autopay, I am still getting charged. You would think when one cancels their membership with someone, their autopay cancels as well...? Why would I continue to automatically pay for a service that I cancelled in person? So then on Aug23 when I call to inform them of this charge, they first placed blame on me for not telling them to cancel my autopay (which again you would think is on the employee to cancel while they cancel my membership..?) And then told me that their manager is out of the office until late next week (won't be back until Aug 31) and while she is gone there is absolutely nothing they can do. They can't refund me until she is back. I called for more clarification and asked "so when I cancelled my membership, if the employee had cancelled my autopay as well, I would not have been charged this $159, and he said that is correct. So clearly this is a reflection of an employee's negligence who for some reason thought it was okay to cancel my membership, but leave my autopay setting on. I don't understand why this would be okay, as I am now getting stuck automatically paying for something that I cancelled in person. And now need to wait over 7 days to get my money back. All because an employee didn't do their job properly. Which everyone makes mistakes, I am overly understanding. But when I did everything they asked of me, and an employee didn't cancel my autopay and they blamed me for not asking them to turn it off, and then make me wait over a week to get my money back due to no management there whatsoever, I am majorly disappointed. I will not recommend this storage place to anyone I know as obviously their first plan of action is to blame the customer for a mistake that was admittedly theirs, and provide majorly delayed customer service or any remedial efforts. Don't go here.
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June 2023 by Sherri N.
Breach of contract. I provided Centennial Storage with 30 days advance notice that we were moving all property out of the unit in writing via their website "email" method (which doesn't send you a copy to your email for your documentation). I also followed up with a phone call and reiterated we were leaving the unit. The guy said there was a note on my account stating this. We moved out several days in advance but Centennial Storage charged my card inappropriately. I have called multiple times and have reached out to them through their website "email" method too but have not received a refund.
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August 2022 by Stephanie Rascon
Always nice
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August 2021 by Indayia Vacheresse
The best storage unit place s ever
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May 2021 by John Woolley
This storage facility was great! Staff were really nice and professional. Property was clean and secure. Would definitely rent here again.
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April 2021 by Sky Davini
The best storage unit place s ever
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March 2021 by Michael Shelton
Very polite
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October 2020 by 408mile408
Never had a problem. Good and fair management. And a decent price for the security provided.
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September 2020 by Glenda Leiken
The Managers have a problem with accurate bookkeeping. Since Covid we have been paying our bill by phone each time we ask for a hard copy or email receipt of which we rarely get with out reminding them more than once. We have tried to pay in person but rarely find them open no matter the time of day we stop by. It would be real nice if they had set hours. Thank you
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August 2020 by Fritz Salander
I thought it was a secure good storage place. Has a coded get and fence all around . Staff were nice.
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May 2020 by LEONS PARTY RENTALS
Nice place and closed to my location
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February 2020 by Rhett Karr
Every time I stop by at posted hours, to get a unit, they are closed with a sign in the window. Wanted to rent a unit here due to the location, but it just isn't happening.
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February 2020 by sandra wafer
My unit was broke into and the onsite manager Amber was accusinng me of breaking inti my own unit. I did not have insurance and would never do something like that. She was rude and I will never rent from them again. They do not have security like they falsely stated. Your better off renting elaewhere.
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February 2020 by Dustin Simonetti
Good location, Grate customer service, i mean the people who work hear, Are Good people... But dont,Take that for granted.... Im grateful they have been around, an worked with me,.. An take good care of there property..