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February 2024 by Adaja Thompson
worst customer service i got in my life they force you to buy accessories because thats how they really make money and they make you get a newer plan because thats the commission structure and the manager trent johnson is the worst manager i have ever seen dude looks clearly under the influence 0/10 dont recommend !!!
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January 2024 by Richard Beason
Liars who give you stuff then charge you hundreds and won't return it
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December 2023 by lhcb
Was assisted by Bryce. Fantastically helpful, kind and patient. Explained terms and fees associated with my upgrade as to better familiarize me preemptively with what my next bill would look like so as to avoid nasty surprises. Sincerely appreciate the attention to detail as well as the human aspect you provide. Will absolutely be coming here for future upgrades and assistance!
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September 2023 by Charles Fulton
Trent was phenomenal. I came in with a question about a hardware issue. He identified the problem and quickly developed a solution. The end result was not only getting a new phone, but also adding an additional line for my child and getting her a phone as well. He already had the perfect phone picked out for her. Overall my bill actually went down after all the additions because he identified discounts I was available for. Trent took the time to treat me like a person, properly identified my needs and came up with a solution that saves me money. 10/10 would recommend.
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September 2023 by Judy Taylor
Fantastic. Trent is Amazing; able to fix all my issues with a smile. Would highly recommend this store. Not too busy allowed for complete assistance. Thank you Trent for your compassion and assistance.
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September 2023 by Bill Barnard
Where is the product knowledge? Where is the trouble shooting ? You sell phones full time and ask a customer where the SIM id is ???? This is bad. Train Train Train. Start over. Please - I spent hours just trying to fix a pin I was never given. Totally absurd.
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September 2023 by Holly Carpenter
Trace was amazing he help me fix the incoming calls issue that I had. He was very friendly. Excellent work Trace
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August 2023 by Jason
Was Passing ththough town and had a phone issue. I stop by really quick and they were able to help me out. Crack a couple jokes and all around great customer service.
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August 2023 by Carla Eisel
Great service!!! The staff friendly, knowledgeable and personable! Great experience. Wasn't going to buy new phone but can't wait to receive in the mail!
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July 2023 by Kaitlan Hill
Both your reps were clearly under the influence of something. The guy that spoke with me was extremely rude and dismissive and made absolutely no attempt to resolve my issue or at least provide guidance. I will never return to that crack head ran store! Absolutely disgusting! The Albany location is 100% better and I highly recommended people go there!
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July 2023 by Austin Barker
Very friendly greeted me immediately, love the service highly recommend!
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July 2023 by Barbara Gray
I visited the store on Gateway, in Springfield, OR., yesterday. I was there to get help transferring to my new phone. I am elderly and not tech savvy. Trent greeted me upon entering, he was helping a customer, said he would be right with me, which he was. Trent not only helped me, but he also helped another 3 or 4 customers, with a courtesy and professionalism that was impressive. He was manning the floor by himself. I came away feeling very happy and satisfied. I told my friend I think they should give this young man a raise and hang on to him. Lol
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March 2023 by Robert Boyce
While their customer service is excellent, ATT is just another huge corporation ruthlessly focused on making the most money as they can. If you want reliable service and you don't care about getting ripped off, this is the antidemocratic service for you.
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March 2023 by Trisha Smith
I have been in a few time the last couple of weeks for different reasons and Trent the manager is AWSOME!!! He is always friendly , very helpful , and knowledgeable. I highly recommend this location!!
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February 2023 by Kim Clifton
I had such a positive experience in this store. I was treated like an individual with options I understood. I am a customer for life.Thank you AT&T
