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February 2024 by Erica Bustamante
I’ve had nothing but wonderful experiences with the staff at this pharmacy. I can always get through and speak with someone if needed, and they take their time to answer any questions I may have. I appreciate them and all their efforts making this part of adulting go smoothly! Thank you!
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November 2023 by Jessica
Pharmacy has consistently terrible customer service. VERY difficult to reach by phone. Arrogant and completely uncaring pharmacy staff every time we've needed their assistance, unfortunately.
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October 2023 by aimee rehkop
I had left a good review previously, because I had a good experience once. THINGS HAVE CHANGED!!!!Although I've had a few good exchanges with one employee, as a whole I am so angry! Everything changed when I lost my "good insurance" and had to go on OHP. Now, all of the sudden they have issues with anything I have that is "controlled". Now all of the sudden they don't have it in stock, or it's "too early ". I have NEVER filled "early". When did a pharmacist become my Dr???? I asked my Dr to take me off my pain meds and because my Dr DID, and wrote me an amendment to my medication they would not fill it until 4 days later. But now all my other scripts (controlled) are on hold because of it being "too early". They are blaming insurance, except that was never an issue until now. When I went in.... turns out, insurance was fine. They just had to "try to bypass it " which..... surprisedly ? they were able to ? SO tired of pharmacists playing Dr until they are caught. My Dr went to school A LOT LONGER than a pharmacist. Im done being treated poorly because some of my scripts are controlled. It's NOT your job to decide what I need. It's myDr's!!This week has been hell simply because a pharmacist decided that he knew better than my doctor..... weird since it wasn't a problem until I had state insurance all of the sudden.....
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June 2023 by Ruby Stone
It seems like recently this Rite Aid hired many new employees in their pharmacy which have been exceedingly friendly and helpful compared to the experiences I had before. A while back I switched pharmacies specifically because of how rude the staff were, but the newer staff have made picking up prescriptions easy and comfortable!
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May 2023 by Lynn Fuhr
You can never get anyone on the phone especially pharmacy. 8 rings and back to the automated directory. The shelves are less stocked than other places. Service not great.
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February 2023 by Jen B
Often unavailable on the phone as well as long wait. Also think that we had a floater is an ok excuse for mess ups. I'm sorry but floater or not peoples medications are being dealt with so anyone behind the counter should be fully qualified.
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December 2022 by Sarah Hanley
Many of the display and overhead lights have been flickering for months. With the horror movie lights and the bad rap or country music absolutely blaring through the worn out speakers, I leave my 45 minute wait to pick up a prescription refill that they texted me is ready with a headache every time.
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December 2022 by Avery Evans
I called at least 20 times to talk to a pharmacist and no one picked up. I called the other line for merchandise to see if someone can get the phone to a pharmacist and they hung up. Clearly this is an issue that they won’t fix because they simply don’t care if you’re in pain or not. I have strep and I’m trying to see if my antibiotics are ready but no one wants to answer. Do better rite aid you clearly don’t care about people’s health
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December 2022 by Magy Torres
I usually don’t post negative reviews but I have to warn people about rite aid pharmacy in Silverton. If you want your time wasted go here. I had a time sensitive prescription I needed. I allowed a few hours to pass to pick it up and it was not ready then after having me wait for it to be ready they said they are out of stock. Come back next day so I come back 2 days later and it was never delivered but they Did bill my insurance; so a different pharmacy could not fill until it was released from rite aid. Horrible place only helpful person was the lady with purple hair. Will never recommend or visit this place again.
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December 2022 by Birgitte Scholz
Pharmacy staff is very rude, to include the new pharmacist. We had many problems there since the old pharmacist (the gentlemen from India) left. I recommend you use another pharmacy!
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December 2022 by Karyn Kutnerian
No one at the store/pharmacy has answered the phone and I've been in a repetitive re-dialing loop since 6:38pm...I'm still waiting for someone to answer and the time is 6:59pm :( I live aways out from town and would hate to drive in only to find out my prescription won't be ready until tomorrow (or worse!)
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October 2022 by Alec
Calling the pharmacy is almost impossible Almost like they don't answer there phones on purpose it's been 3 days and I can't get a hold of them it's very frustrating. Last time I went in there was something wrong with my prescription, so I had to leave, now I wanna call to check but it's just impossible worst experience I think ive ever had
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September 2022 by Yee Haw
I've called twice today, but no one picks up the phone. This second time, just now? Someone picked up the phone to hang up my call because i sat pressing the number 3 for TEN MINUTES trying to get a hold of someone. Because they can't answer, i am currently still in extreme pain and they're prolonging that. I just need to know if my meds are ready. For my THIRD VISIT of today, because they can't redo a bill that has no insurance in less than three hours. I'm very very upset and in extreme pain, thanks for making my condition worse. :)EDIT:1st call- 4 minutes, then i hung up.2nd call - 10 minutes then THEY hung up3rd call- 15 minutes and I hangup again bc no one is answering.my mom has called and had no luck either. now my infection gets to wait another day to be treated because of this place. i genuinely can't understand this.
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September 2022 by Lucian Leway
They never answer the phone, so not only have I waited all day to get my medicine after stopping by twice!! But now i must wait another full day to get them. This infection literally is getting worse and it's because of this place. ANSWER YOUR PHONE PLEASE, OR DONT HAVE ONE AVAILABLE TO CALL.
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September 2022 by Gayle Wilson
Have not gotten good service through Rite Aid. Even my physician said don’t get your medicine through Rite Aid you can’t ever reach them.