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August 2023 by Scotty L.
Mediocre customer service at this store. There were three employees on shift, all at the front counter too, yet only one of them was serving customers - and he seemed more interested in bantering with a coworker during each transaction. The bantering was disrespectful especially the put downs and crass language choices. Van rental was filthy too.
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July 2023 by Nathan A.
I called Uhaul the 24th of July and asked the gentleman that answered for a quote. I told him I had a towing hitch for my 2023 jeep grand Cherokee that I needed to get installed. The gentleman told me it was going to be $100 per hour and it would take about 2 1/2 hours. I agreed set up an appointment, took my vehicle in on 26 July and it took them approximately an hour and a half to finish the installation. When I went to check out the woman told me it was gonna be $250. I asked why it was so much because it only took an hour and a half to install , she told me the guy had been working there for 25 years that installed it so he's a bit fast but they still need to charge me for the 2 1/2 hours I said no that's bad business because I was quoted $100 per hour. She then told me that she could talk to the manager and see if they could figure it out. She disappeared in the back for approximately 2 to 3 minutes and came back and said she could charge me 190 but she was gonna get in trouble already for that. my recommendation would be if you're going to get work done at this location ensure that you have the right price quoted to you when you arrive there so they can't try and charge you more than what you're supposed to actually be charged. I gave them two stars because the installation was properly done.
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July 2023 by Tara P.
Awesome staff always helpful....clean courteous and efficient return process quic and efficient
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June 2023 by John G.
Horrible customer service had questions about the QR code and how to set things up. I figured since they are in the customer service industry and know how to use there own app they could help. But did not. Finally figured it out at the end.
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June 2022 by Payton H.
Horribly understaffed and unprofessional...I ran into issue after issue after issue even though I tried to get everything reserved almost two weeks before... thankfully Amanda was helpful and was able to get some things handled, the process was incredibly frustrating. I called 10 times over the course of two weeks and my call was only picked up ONE time. All other calls were forwarded to the call center which was unable to handle any of the location-specific issues I had.
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December 2021 by Danielle M.
We were out of heat and we drove there since they fill propane tanks. We called in advance and validated they did that. Then they said they wouldn't fill them because they aren't certified to fill. Really?!?! You have them on tap to fill and it was 19 degrees out and we don't have heat for the night and they wouldn't help us. They acted like a bunch of idiots and totally put us out. Ridiculous.
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October 2021 by William S.
I had a great experience with this U-Haul. We needed to drop off a truck and storage very last minute and they were able to handle everything. I wish they had larger storage options available. (The biggest was a 10x10). That being said I really apricate the help and that things like the lock were included. The storage complex is climate controlled and indoor. The staff is a pleasure to work with. The complex itself is very clean and kept up.
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July 2021 by Noah S.
I went in with my 70 year old father who has a 2017 Hybrid Rav-4 and is looking to tow a small trailer across the county to Minnesota. He had reserved a 12x8 trailer (I believe that was the size) and despite the fact that the trailer WHILE EMPTY is over the weight capacity listed by Toyota, the lady who I assume was a manager, insisted that "plenty of people have gone above the recommendation and it's fine." She also was quick to mention that uHaul won't insure or take responsibility if there's a drivetrain error despite their recommendation to tow what would have easily been over double the capacity limit. Throughout the interaction, the manager thought it would be productive to say "I work for uHaul and not Toyota. I couldn't answer anything related to that." We finally were able to convince my elderly father that she was not looking out for his best interest and left. Overall, my experience was both horrifying and disheartening. Management here openly tells customers to disregard vehicle capacity limits with vague and unsubstantiated claims. They aggressively tried to convince my father that it will be fine and didn't miss a beat to immediately follow and say "But we won't help YOU if something happens." Her attitude was condescending. Her tone was that of an impatient child who felt that our inquiry was a waste of her time. Her goal was to make my father disregard the advice of his family and the clearly stated manufacturer limits. She made no effort to empathize or help solve the issue and shirked away from any responsibility with obvious and belittling statements. Don't rent or lease from here. You can't trust people who are self-proclaimed NOT experts who encourage you to put yourself in a precarious position and deny any liability.
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May 2021 by Jay E.
We have been using this U-Haul for storage for several months and we are very happy with the service provided by Managers John and Mark and their staff. They have gone out of their way to be helpful whenever any question arises. We also learned this U-Haul is less expensive than some, apparently because U-Haul prices storage differently depending on where it is located. This location is the best! We highly recommend!
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March 2021 by Joe B.
I have dealt with them over several years for many things: storage spaces, truck rentals, trailer rentals, supplies, etc. They have been very helpful in tracking down supplies that were hard to come by and out of stock and great on service for the truck rentals. the Manager always remembers my name. Yes, they are sometimes very slow and far too often there is no one in sight when you enter the retail store and there is often times an inordinate wait. But when they are there, they provide excellent service and are always accommodating.
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December 2020 by Rodney H.
Excellent customer service and installation! From the initial quote to my in-store support the overall experience was top notch!
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December 2020 by Julian C.
I picked up my rental with no problems, the employee I spoke with was pelite and professional. The van was very clean and ran great. Thank you Sherwood U-haul
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November 2020 by Chris O.
This place installed a hitch for me. A year later the botched install resulted in the wiring wrapped around the axle and $1000 damage. Uhaul declined to pay the insurance claim. Avoid this company for anything other than buying boxes.
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September 2019 by Justin M.
IT'S IN THE CONTRACT.... That's what I was told about the $20 "convenience fee" when returning the trailer. It would have been more convenient if the store manager would have mentioned this when signing the contract. How about giving me a $20 convenience discount when you changed store locations when I was standing in the store that I had made reservations for a pick up, how about the leak in the trailer that soaked my new sofa. I'm done with You Haul!
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June 2019 by Rachel H.
This UHaul is one of the biggest and cleanest ones! Friendly staff and fancy storage. I've stored at the Beaverton location too. They're all nice people!