-
October 2024 by Jennifer V
We rented a 10×20 drive up unit on August 13th for $169/month (no move-in special). The sign up online was easy and got in right away. We noticed the first month the gate accessing units was open all hours of the night which is concerning for security. Not sure if that was fixed because we didn't frequent our unit this last month. Unfortunately, here we are on 10/13, only two months later receiving a 30 day notice of a 35% rent increase to $228/month. Super shady business practice and the "ole bait-and-switch." We are reaching out to customer service and going down there this week. Will update the review.
Update 10/14: We visited the Sherwood office to discuss our concerns. The woman working was pleasant and professional. She said that the contact allows for a rate increase at anytime with the 30 day notice and this is the market rate for this unit. She had no authority on the matter other than passing along feedback to the manager. No resolution. Future renters, beware there is no locked in rate.
Update 10/20: My partner received a return call about our complaint. They are still raising our unit rent but instead of by 35% it will be about 17%. While I appreciate the response and action, I'm on edge now about what increases will look like moving forward.
-
October 2024 by Tina Christian
Jessie is very personable and helpful. Great employee to work with the public.
-
October 2024 by bryan soberanis perez
Fast and friendly service. Easy to get a storage space
-
October 2024 by Ronald Hays
The lady attending the office was very nice and helpful. I rented an inside storage which was just right and very clean.
-
October 2024 by Mike Morris
Great spot for our fifth wheel! Been here for 8 yrs. With no problems.
-
October 2024 by thomas a harris
Jessie at NSA Storage was knowledgeable and very personable with up front help information about cost and availability. Great representation and a pleasure to work with. Thx Jessie. The Harris’s
-
October 2024 by Mike bass
Jessie was fantastic to work with!
-
September 2024 by Dan L
It's not a bad place if you don't mind a little bait and switch. Within two months of renting a unit, our price was jacked up by 30% a month.
8/9/2024 Update: Don't be fooled by their response to this review. I provided more details to customer service and never heard anything back.
-
August 2024 by haley hamilton
Amanda had a great attitude and was very helpful in telling me everything I need to know
-
August 2024 by suo toshiro
Great speedy service. Thank you for getting me set up Mrs. M
-
June 2024 by claudia prescott
Amanda is very helpful and professional
-
June 2024 by ken king
Very helpful, very kind and able to answer my questions quickly.Stay over for a few minutes so that I could get my stuff done.Thank you very much.
-
June 2024 by Heather Funderhide
Always easy access and available
-
June 2024 by Jane Ryan
Have felt very secure using NW Self Storage in Sherwood, OR. Easy access, well lit, Amanda in office is really friendly and helpful. Storage units clean and secure.
-
June 2024 by Amit Pharkya
Amanda was beyond helpful . From answering questions to suggesting options for the pod to be located for my move. I really appreciate all her help. Strongly recommend Amanda and NE self storage at wildrose place in Sherwood
