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December 2023 by Sherry Dowell
The only women working there never arrives to work on time, closes early, and when you do get to actually go into the store she has no knowledge at all, can't answer any questions or concerns you have, Completely useless.
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December 2023 by Jennifer Painter
I only put the one star because I had to put something. Why would a business bother to have operating hours posted if they are never open during said hours? This place has gone down hill big time since Hector and his family moved on. The lady that works there needs to be reported to someone higher up. I can’t even imagine how much business they have lost since she has been there. I know I will no longer be using Metro, I would rather pay more and go with a company that has standards. Then pay less and get no help from the store or it’s employee.
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October 2023 by terror billy
Save your money, time and most importantly your patience and just get cheaper phones/ plans directly from t-mobileWas paying 11$ for over 2 years for an insurance that they claimed would REPLACE lost, stolen or damaged devices and I finally needed to take advantage of this due to breaking my screen and was told I'm not getting a replacement but can pay 50% of the cost for a new phone so over 2000$ and over two years of loyalty got me a 250$ deductible? so I just switched directly to t-mobile got an upgrad for 100$ less and a plan for a few bucks less a month best part is after switching I still needed access to my Google accounts and need text verification to be sent to the phone I can't use due to the broken screen but i can give this Scheister business even more money for my new phone to be put on the old plan so I actually got a different card and canceled the old one so they also can't screw me out of an auto payment for services NOT being rendered
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September 2023 by Cass Williams
Was very surprised by my experience the last time I went in. I have been a metro pcs customer for the past several years and always receive friendly and helpful customer service at this store.I drove by twice as the store did not appear open or that anyone was inside, but since the sign was flipped to open I decided to try. When I walked in I was not greeted and I felt as though I was a serious inconvenience/annoyance to the man behind the counter, who did not stop unpacking inventory to greet me or answer my questions. I understand that keeping the store stocked is a priority, but I was very surprised that the task wasn't even paused to offer help.I wanted to upgrade my phone, however none of the phones on display were actual models, just plastic dummies which gave me no idea of screen quality or camera type. (I don't know if this is a new policy or just the Seaside store, but it's difficult for me to choose to spend several hundred dollars on a phone from a plastic brick with a sticker on the front.) There were also no clearly labeled prices on any of the phones, and the man behind the counter seemed irritated any time I asked a question, so I didn't bother inquiring about prices. I went to Walmart instead, bought the cheapest metro phone I could find, and I'm looking at changing my carrier now.Was genuinely shocked - every other time I've been to this store I've received excellent customer service. This time I felt that the best thing I could do as a customer was leave quickly and quietly. I'd recommend calling first and seeing who's at the counter, and checking if it's an inventory or stocking day.
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June 2023 by iThoughtfuls
1 star due to poor service! They never answer the store phone?
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May 2023 by Jacob Bentley
Call first. Little hit and miss on if they are open. Lady inside was very kind and patient though.
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April 2023 by Portia Mcgowan
I called twice about 2pm to asked about my current service. No answer and voicemail said full.
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March 2023 by Danielle Randolph
Does anyone work here?? I live 30+ mins away and twice now the store should be open but is not.. guess I'll just change service providers ?
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December 2022 by Deanna Iverson
Very helpful in helping choose new phone.good workers help.nice. polite.Thank you.
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December 2022 by Friday Night
I went in to update my phone. Received new phone & the manager didn't explain anything about the new phone. He was just concerned about selling the phone. Not helpful at all.
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September 2022 by Mary Barnes
Went to the store and it was all locked up, presumably empty, the hours on the door said they were open. And the online information(updated 4 days ago) says it should be open as well. Called 3 time. No response and the voicemail Is full.
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August 2022 by Lyndsay Vadnais
The woman who helped us was extremely patient with my 2 girls who just did not want to listen to mommy and daddy after a 2 hour car ride to the store. She helped us so quickly and got us out even quicker even though she said it would likely take a lot of time!!
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August 2022 by Cheri Nelson
Lovely Lady Michelle helped me a number of times.
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January 2022 by Travis
I just want to start off by saying Michelle is such a kind hearted person! Long story short:First time, when I opened a line at this Metro in Seaside was back in October of 2020, a month or so passes by I open a second line, additionally, I asked Michelle if she had a wifi hotspot available in stock but unfortunately the hotspot unit was not available, so I ended up opening a second line instead.Another month or so passes by right at the end: when we were in the process of moving out of Seaside I got a call from Michelle and was told the wifi hotspot is now available, so that same day I went and open a line for the wifi hotspot. Since it was near closing time, I was able to have a chat with her, and let me say: she is such a down to earth kind of person, she kept her promise about the wifi hotspot, I didn't expected for her to call me about the wifi hotspot but she did! That's when I said to myself her business if definitly getting a 5 stars.Also, last but not least I've never been to a place where I felt so comfortable like this before, she is very? #LGBT ? friendly!!Also, she's not judgemental like some other places I've been through! And she has a great & awesome customer service. I would rate her business 10 stars if there is such thing. Whether I'm still here in Oregon or move out of state, I hope to see you again in July. Again, thanks for everything Michelle! You're awesome!!!!
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December 2021 by Verna Barnes
This store has the worst people that own and represent metro PCs. They don't honor the deal's that metro PCs provides and they lie and tell you you need a new phone when you don't they just want money. They don't answer the phone or when they actually do they say they will call back and don't. They never call back and you can't leave a message because they don't listen to the voice messages to clear it. The absolute worst MetroPCS store I have ever had to deal with in Seaside Oregon try to avoid them.
