“The people that work at this location are absolutely fantastic! I was directed by the APP to drop a device off my account in store. Once in this store Trent started the process of getting the two devices off my account which meant a call to customer support. Custom support told Trent I had to do it on the APP or call 611. Trent explained that the APP directed me to a store. I told Trent it’s was okay and I would call and cancel at a later time. He encouraged me to make the call while I was still in the store so I agreed and did just that. After sitting on hold for 10 minutes Trent picked up the store phone and called customer support himself and complained that I had been on hold and explained what was going on. Immediately a call service rep answered my call and took care of my request without issue. I appreciate the fact that the crew there wanted to be involved in the follow up and make sure that I was taken care of. AMAZING CREW at this location. T-MOBILE corporate please recognize these employees at this store !!! They are an outstanding example of true customer service!!!”
Mobile Phones
“The people that work at this location are absolutely fantastic! I was directed by the APP to drop a device off my account in store. Once in this store Trent started the process of getting the two devices off my account which meant a call to customer support. Custom support told Trent I had to do it on the APP or call 611. Trent explained that the APP directed me to a store. I told Trent it’s was okay and I would call and cancel at a later time. He encouraged me to make the call while I was still in the store so I agreed and did just that. After sitting on hold for 10 minutes Trent picked up the store phone and called customer support himself and complained that I had been on hold and explained what was going on. Immediately a call service rep answered my call and took care of my request without issue. I appreciate the fact that the crew there wanted to be involved in the follow up and make sure that I was taken care of. AMAZING CREW at this location. T-MOBILE corporate please recognize these employees at this store !!! They are an outstanding example of true customer service!!!”