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July 2024 by jaszmin eddy
Customer service is horrible I have never been treated so badly by a company so I dumped them today need more internet options in this town
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July 2024 by Christopher Killen
This store is so shady. I renewed my yearly subscription and was told I will keep my Xfinity Flex box. I declined switching to Xumo box. When I got home, I discovered the store sales lady had deleted the Flex box and there was no option to switch back. She had no other explanation other than she made a mistake. It just seems like a shady Xfinity/Comcast practice.
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June 2024 by Dave Long
Not happy with Xfinity, trying to figure out my bill, no one can answer my question why it keeps going up. Trying to get a package of channels that we watch, they say they can't do it. It sounds like you are forced to watch unnecessary channels instead of picking your own package. Trying to get help and all it's doing is wasting my time. Xfinity is forcing you to watch what they want you to watch.
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June 2024 by Jimin Lee
0 stars for xfinity as a service. Find a better internet provider. 0 human customer service, full of robot, pre written responses that don't help at all. You pay in full, they get to be sub standard and under deliver what you're paying for. Terrible company.
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June 2024 by Sed Hanson
If you're going to have hours that differ from what's listed on Google, update your Google page.
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June 2024 by Edward “Tacheon” B
For all those thinking how nicely you were treated. Soon you'll figure out how false they were. Xfinity will tell you whatever you want to hear. The lies will be one after another. Anything to collect your money.
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June 2024 by Jeanne O’Connor
We were greeted immediately upon entering. Very friendly staff. We had an appointment. Mike and Tannen were super efficient and friendly. Extremely helpful switching 2 AT&T lines over and knew how to bypass AT&T’s stalling tactics. A+++. Thank you guys!
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March 2024 by Kathy McCauley
I only use comcast because there aren’t many options. If you need to call them, plan on having a couple extra hours and their pricing is tricky and dishonest.
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March 2024 by Kelly Bond
When setting up home security, we made our very first appointment with the understanding that the individual who would come would be able to complete all of the tasks necessary to get it set up however, upon arrival Cody, who is a home security service tech was unable to provide the service that our appointment schedule said he would Then told us that he could credit back any extra appointments that we had incurred charges for because of an error in the back where they schedule things. We had two more appts before it was completed. Apparently this happens a lot because obviously it’s Xfinity and it’s all automated and nobody talks to each other so I’m trying to get a hold of a local supervisor to let them know that that is what Cody is doing , and of course I get the runaround and I can’t speak with anyone no matter what I do just be aware that no matter what they tell you in your presence doesn’t matter they will charge you for whatever they want so don’t let them especially someone named Cody tell you lies about covering charges because of their mistakes
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March 2024 by Dennis Straight
worst customer service ever.
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March 2024 by Montana Frame
They helped take care of our every need! Wife and I just moved into a new house and the previous owner didn't have the proper equipment for us to have a normal Internet connection, so we contacted Xfinity, they sent someone out the next day and after a couple hours he was able to get it taken care of. Been an Xfinity customer for years now and can definitely say they do a good job.
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February 2024 by Sheila S.
In hindsight, if I had known this was not actually xfinity and that it was another company that is on the little sign outside. Perhaps they are a licensed dealer? It's still unclear. After apparently purchasing something that I did not know I purchased, I attempted to rectify the issue by contacting the company. The actual xfinity company on Sunday afternoon is AI and if AI cannot understand then chat. AI cannot utilize executive cognitive functions. There is ample evidence to suggest than a significant portion of humans share this trait. Both the non-company, licensed distributors have the authority to say they understand the problem and AI does the same. The chat human communicated in broken English not too different from mine. They were super reluctant to remove the 200 dollar cable that I apparently bought from a young woman in the Newberg Xfinity store at Springbrook. I was at the store to explore the prices and discuss that I was unable to get in wifi out when I'm out and about and they said that because I have just wifi, I'm the last, the bottom person to get wifi out in the community away from my house. I called the company and spoke with someone who said if I paid 200 dollars right then I would have the Xfinity pass to use when I need wifi out seeing people and needing wifi to document. So I looked at all the things I had to buy to have enough stuff to warrant the higher tier service of the wifi. I know. It doesn't work like that and I realized I wasn't going to get the service I came for and I canceled the order. I told the woman.the person in xfinity said I had to get a text and answer it to have changed the plan. I verbally told the human to change the plan. When I got a text saying g my plan was changed I clicked it. I didn't realize what that was until I got one today after calling xfinity and having the plan changed back to wifi only. I got a bill for over 200 dollars for all that. Their system is as clear as mud. The concept of informed consent has been replaced with gaslighting regarding borderline deceptive business practices. I was not informed the text would be adding the things we talked about. I can only assume the text was sent to me because that is what Gabriel at Xfinity in Newberg by Safeway said. My hands were shaking because the tone was aggressive and accusatory. Language use changed to Spanish while they attempted to assess the situation, Gabriel and his associates said in English. My response was my Spanish is not so good, speak up( in Spanish). It's been years since I taught and did public health in Guadalajara. I digress as I point out this situation. I'll pay this bill of 200 dollars for attempting to assess different plans in a store that I thought was Xfinity. Their goal is to sell, not help. Totally different goals. For help, I learned go to the actual Xfinity store in Tigard. Bummer, I thought Newberg was moving up and deserving more services. Not.
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February 2024 by Denice Seeger
We were greeted right away and received the best customer service from Lance. He was helpful, honest, and straight forward. I'm very grateful for his help. He made the whole process very simple.
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February 2024 by Ford Whitehouse
the worst customer service i've ever experienced. nothing i hate more than having to talk to robots for 40 minutes anytime i need help from xfinity. not to mention ive been waiting 3 weeks for internet in my apartment because their scheduling for their technicians is horrendous. i get a tech and he's asking ME questions on where my junction box is in my apartment building. if i had literally any other option in salem i would NEVER give xfinity my business EVER AGAIN and that's saying a lot considering im a 20, a 5 year customer and have ALWAYS spoke very highly of xfinity and its service and prices. i will be telling everybody i know with xfinity to switch internet providers because you guys FKN SUCK !!!!!!!!!!!!!!
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February 2024 by Debbie McCracken
My sister in law has moved into an assisted living complex and has tried to contact this company for an install and television connect for the past 4 weeks! She is handicapped and enjoys watching TV, but no one is ever available to answer her calls for transfer of service! We are encouraging her to quit xfinity and use another company! This one is horrible (besides being very expensive)!!!
