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June 2024 by Jamie Bernard
I love this store the clothes are so cute and the staff are sooooo friendly!!!
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May 2024 by Iris Maestas
grace is always so incredibly helpful when i come in! i always love shopping here!
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May 2024 by Emily
Every time I come in, I find something I want! I also appreciate how they post coupons pretty often on their instagram. The staff is also very welcoming & helpful as well. Definitely one of my favorite places to shop in Salem!
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May 2024 by Grace Mattfield
I love this store so much they always have the cutest clothes. I always end up finding something I absolutely love for such reasonable prices!
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May 2024 by Julia
Love this boutique!! They have an amazing variety of clothing and great prices. They always have great sales going on and helpful staff as well!
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May 2024 by JuniorVasquez
My mother bought a dress from this place, wanted to return it cause she didn’t need it lost the receipt for a little bit and tried to exchange it, the cashier was clearly racially profiling my mother saying she could’ve stolen it, the manager was even worse, and said they can’t do anything, she finds the receipt comes back and tries to do it again and once she tries to use the receipt the cashier says oh I don’t need it, after Making her look like a fool and a thief, then has the audacity to say you don’t have to be rude to me, this store overall is a scam, get out of here with those temu, SHEIN lookin clothes
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October 2023 by Pete Okrasinski
Always a great selection My wife and daughter love shopping there always have seem to have what we need and if they don't they can usually get it from another store excellent
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September 2023 by Pineapple Princess
Definitely check this place out for any type of dress (casual, wine tasting/summer, dressy or whatever). I was looking for a very specific style with sequins for a concert I'm attending, and came close to finding a couple in the sale rack, but alas moved on. I didn't really check out the jewelry or casual clothes. Nice staff!
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May 2023 by Olivia Roseler
I was waking around to find summer clothes and a girl employee kept following me around and pretending to fix things around me. Made me very uncomfortable and annoyed, makes me not wanna shop there again, unfortunate because I’ve bought things there many times before
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May 2023 by Ya girl_ Nicole
Updated review.The last time I came to West End, I was looking for a specific clothing item that they claimed to have available in my size, so I went to the store looking for the item, found it but didn't see my size but the website said it was available, the girl who was helping me said "oh that item is only available for online order but can be picked up instore? Which made no sense why can't I just purchase it now if you have it available? Long story short I had to stand in the store order the item online and wait for them to bring the item from downstairs. It's ludicrous. That made the whole situation longer than it needed to be. I waited for my item to be brought from downstairs to the store but in the meantime while waiting I was asked by 3 employees if I needed help, a random man coming from the back room kept looking at me like I was going to do something and literally stood by the register the whole time I waited. The older women which I'm assuming she's the owner ALSO came out from the back asked if I needed something? I said I'm waiting for my pickup order. I felt like I was targeted as a potential theif which I am not and would be offended to assume everyonr is like that. I use to like shopping here and that has really changed over the years. This place makes you feel unwelcoming and tense to even touch anything because an employee will assume you're trying to steal. Maybe reevaluate why you actually came into the retail world because this place lacks any type of customer service
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February 2023 by Mikayla Knox
I’m very disappointed at the management at this West End location. I bought an item from this location for the first time last weekend, a $90 jacket. When I got home, I tried it on and one of the buttons was completely ripped off. I put it back in the bag I bought it in, with tags attached and the original receipt, and tried to return it today, 7 days later. I would have liked to exchange it for the same item, but they were sold out. So I proceeded to stand at the front desk for 10/15 minutes while the cashier (she was very nice) had to call her manager and wait to hear back before being able to return the item and give me money back. Well, her manager told her that she could not give me my money back, and that I would need to be given a store credit. This is completely unfair and bad business as I was sold a damaged product unknowingly and cannot get my money back despite following everything in their return policy. They clearly have issues with burglary at this establishment, as there are signs posted everywhere of different people who have stolen from the store, but that does not mean that regular, everyday customers like me should have to be treated this way. I will be using my $90 credit at this store (triple checking that nothing is damaged before purchasing because obviously you can’t return items here) and never buying anything from here again.
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February 2022 by Naomi Golovin
Great quality and great prices! I was searching everywhere for the perfect Peacoat, not only found the best quality/cutest one but it was $20 cheaper than other stores. Thank you for providing such great clothing without over pricing your items
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February 2022 by Dana Free
This place DOES NOT care about your safety and good health. SHAME on them for not enforcing the mask mandate.
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February 2022 by Lynn Ficek
I purchased a shirt and their store about two weeks ago, after the first washing it completely frayed at every seam. I told him I didn’t have the receipt and I didn’t want the money back but I would like to exchange it for another shirt.Because I didn’t have the receipt or the tags that was on the blouse they refuse to reimburse me or replace the shirt, the store is way too expensive the clothes aren’t that good and they don’t honor their merchandise. I don’t recommend the store at all I certainly will not go back
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February 2022 by Aracely Gonzalez
Alisa was helpful and went out of her way to bring me heels to try on with my dress, she came back a second time to ask if I needed anything or any other sizes on the dresses that I took in with me.
