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January 2024 by Michael
I don't leave a lot of 1 star reviews but this pharmacy is a hot mess. Came in last week, the drive thru was closed. Pulled in and parked went inside to find the lobby was closed and the drive thru now open.
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December 2023 by Debbie M.
This is my mom's pharmacy. She saw the doctor this morning and he called in two prescriptions. I called to see what time they would be ready and they said 1:30. So we get there and they will now not be ready until 3-4 because they just didn't get to them. When they tell someone a time knowing it would be her kids picking them up they should have them ready. Now we have to drive clear across town to get them. I would never recommend this pharmacy.
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October 2023 by Lisa J.
I went to pick up my Claritin prescription and I spoke to the pharmacy manager sam. He'd been drinking and was clearly intoxicated. When it was my turn to pick up he motioned for me to come in the back. He then proceeded to rape me violently for about 30 minutes. He was able to multitask and work the drive thru. Id been sneezing all morning and really needed my Claritin so I allowed him to finish up. I was afraid if I didn't let him finish I wouldn't get my full prescription. Would not recommend this particular Walgreens.
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September 2023 by Karen B.
I'm currently standing in a line of eight --wait, ten now -- people waiting to pick prescriptions. There is one person at the register, one at the drive-through, and two, maybe three people filling prescriptions. Clearly this is insufficient staff for this time of day, and yet it's like this every time I go in. The prescription I'm picking up was already delayed because of short-staffing, putting the person in my household at extreme risk because they almost out and they need this medication for a serious health condition. We will be taking our prescriptions elsewhere is we can't trust this pharmacy with our health needs.
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September 2023 by Jackie Cutler
Trying to reach the pharmacy is the worst I've ever encountered. Why do we need to listen to hours, mealbreaks, hear every few seconds how many callers are ahead of you? There are endless minutes of the recording saying there are more than 3 callers ahead of you, yet it never changes. I understand they are busy but it's very frustrating not getting through.
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August 2023 by Gregory McLeod
Been there 4 times, out of med for 3 days. 2 visits ago was told they had to go to a different supplier, been 2 days and 2 visits and still nothing, what a joke!Never, ever coming to Walgreens again.
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July 2023 by Google user
Been there 4 times, out of med for 3 days. 2 visits ago was told they had to go to a different supplier, been 2 days and 2 visits and still nothing, what a joke! Never, ever coming to Walgreens again.
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May 2023 by Jonathan B.
worst walgreens i have ever been to places an order for pickup and wasn't ready for three days. staff is completely lazy and refuses to pickup the phone. go to literally any other of the walgreens in salem both lancaster locations are better.
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April 2023 by Jacque M.
customer service is not even a concept to the employees at this Walgreens. I was told that they didn't have a medication in stock even though we had placed the refill order a week before. I had to move the prescription to another Walgreens in order to get it filled. Other prescriptions came back with a co-pay, even though we have double coverage. Staff does not take any time to work through problems. I do consider the fact these people are severely overworked, which is a management issue that needs to be addressed.
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March 2023 by nathan eubank
Came in after work Monday night. Line 10 people long. Left. Came in Tuesday morning they opened 20 minutes late. Then waited for delivery 35 minutes later im still have no perception..
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January 2023 by M T.
Yup. Walgreens takes a loooong time to fill rx. But, I found the holy grail of time wasted waiting for a rx order to be filled. So, feeling the effects of cold/flu. Didn't want to go to into the store (one of the meds required ID). Didn't want to wait in the drive thru. Aha! Call the order in and pickup curbside. Yes! Long story short sent the other half in after they told us they knew nothing of said order. Got sent to pharmacy after being told it would be at the front checkout. Nope. Not there. Sent to pharmacy. Nope. Not there. Sent to photo. Nope. Not there. WTF! About 45 minutes of craziness and raising voices the issue was solved. The lesson of this horrible situation is :DON'T ORDER AHEAD! DANGER! Not worth it.
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December 2022 by Dena Moto1
Salem, South Commercial and Hilfiker location. Pharmacy left me high and dry today. Dropped off my paper prescription at 11:30 a.m. They posted they'd close 2 hours early, at 5 p.m. due to unforeseen circumstances. As it was an ER Rx I asked if they were going to be able to fill my prescription by 5 and was told yes. Showed up at 3:15 to check on it and they were closed. No information as to why. Just FYI.
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December 2022 by H C.
Worst pharmacy ever. I spend half my life waiting on these lines. As I'm sitting here first in line at the drive thru, it has been 10 minutes and I haven't even been asked what I need. I usually go inside where I wait at least 15 minutes but today thought "hell maybe this drive thru will be faster." Nope! There's no escaping their inefficiency. I only go here because it's close to my house. This place is abysmal. And of you're about to say "but COVID and service is different now", this has been like this since 2018 at least.
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December 2022 by Jonathan C.
This is the third time I've come to pick up prescriptions and there is no pharmacist on duty. It's 2:25pm. They say the pharmacy is closed from 1:30 to 2pm. It is a waste of time to depend on this Walgreen's. Time to transfer rxs to a pharmacy that gives a sh*t.
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November 2022 by Kyle P
The people at this location are working their butts off. This review is about Walgreens corporate. This location has been understaffed for years now. FIX THIS NOW! It's pretty simple, pay people more if you can't find qualified workers at your current pay levels. This used to be the best pharmacy in South Salem. They can't service military personnel on same day mandatory flu shots even though theyre supposed to be "walk-in", this is unacceptable.
