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September 2024 by Israel Cervantes
shopped around for a week, visiting multiple dealerships, and did my homework. Landed with Volkswagen of Salem. Great sales team! Ask for Tonya. You won’t regret it.
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September 2024 by Michael Stuckart
Just got back home from trying to drop my 2016 GTI off for a recall service this morning. This dealer is 40 minutes away from me, so it isn't convenient to get to.
I wasn't told as part of this recall service I needed to have less than a 1/4 tank of gas at any point by the dealer or service writer. I got turned away upon showing up because I had half a tank. This should have been conveyed to me when scheduling, or when reminders were sent. At any point in the process really. I've now wasted 1 hour and 20 minutes of driving, gas, and my schedule for the day was built around dropping this car off around 7 and picking up at the end of the day.
Another note. I did not deduct stars for this mind you. You are not able to confirm loaner cars during your scheduling process or get the ball rolling, or even request one if available. You have to call a few days in advance to confirm and may be SOL. I forgot to call in earlier this week, which again is on me, but still incredibly inconvenient process.
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September 2024 by Mayo
Took my car in for a specific problem diagnostic they had my car for 2 days and at the end they pretty much just did a code scan for $200, you can get the same diagnosis for free at autozone. Really thought they would b more helpful and give more insight and technical information about the problem but really seemed like the advisor didn’t even care soon as I pulled up first thing he said was “ok that’ll be $200” before even mentioning the car or issues found and if I wouldn’t have asked he wouldn’t have even mentioned anything of the car whatsoever. I now know they just want to up-sale, sad thing is I don’t even think the technician found the root cause of the actually problem and just proceeded to make some bs that made no sense. Don’t waste your money here on services on your vehicle. Take it to a local repair shop who will actually appreciate your business
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September 2024 by blu zanbagh
Tonya at VW of Salem is knowledgeable, hardworking and friendly. She follows up with every aspect of my car buying. Thank you Tonya!!
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September 2024 by Andrea Reyes
Forest is lazy, and shouldn’t be working in the glass; he said my car was too much work and he didn’t want to help me. Wow lazy much. I have money and all the window but he’s lazy and didn’t want to do the job? Does that sound like someone who should have employment, not to me, good job VW for hiring lazy and incompetent people.
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September 2024 by Jan Black
Richard Rowe went above and beyond to find the perfect inexpensive car for our granddaughter. It was her first time driving a stick and he took the time to show her how. He sold 6 cars that day and I can see why. Thank you, Richard!
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September 2024 by Eric Penn
Poor customer service in the service department. If you like to be spoken down to about recommended services for your vehicle and washed over with vague language to why this is your place. Communication throughout the service is poor to non existent and is only a text with a video attached to a list of recommended overpriced services. I will not be returning due to the unprofessional staff and arrogance the service department team interacts with customers.
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September 2024 by Christine Schmid
They had my car for two days and never worked on it, and they didn’t return my calls.
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August 2024 by Ray Martinez
Working with these guys as an out of towner was miserable. Refused to call me back when they said they would multiple times. Said they would do things they never did. Extremely bad experience.
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August 2024 by Omar Servin 28
If you're in the Salem area stop by to get a quick quote on your trade in and enjoy free coffee or a soda as you browse for your next car.
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August 2024 by Keith Jayawickrama
I took my 2022 VW ID.4 in for a 30K mile service and was stunned to get a quote of $1,100. I was told these were all standard maintenance recommendations based on Volkswagen of America guidelines. Unwisely, I approved the service.
While waiting, I checked the VW of America website. It calls the 30K mile maintenance "Standard Maintenance - Small". 1. Check 12V and High voltage battery 2. Use the vehicle diagnostic tester to check for DTCs. 3. Service Interval display, Resetting 4. Tires, checking condition and wear patterns, Tread depth, entering.
VW of A says to change brake fluid at 3 years, but it was done at 20 months. I was charged for tire balance (not on the list above). There was an intent to change a coolant (not on list above). As soon as possible, I stopped the service and removed my vehicle.
We are told that electric vehicles have few moving parts and little to maintain, and that maintenance costs will be low. Not if charged $1,100 for "Standard Maintenance - Small". A disappointing experience.
Follow up: After my original post, VW of Salem has worked with me to address my concerns. Their response is much appreciated. Thank you.
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August 2024 by william laymon
Stole 900 dollars from my wife and I. I bought a new car and traded in my old car. They waited a month to pay off my old car, meanwhile I had to make a $900 payment. After i paid the payment they paid off the car minus the $900. When trying to resolve the issue they just play dumb and don't return calls. Turning the matter over to an attorney. Shame on you vw of salem. We have bought 5 cars from them and have been treated like garbage every time. Im done with this super shady dealership.
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August 2024 by Christina e
Breezy buying experience.Tanner and Mike were friendly and helpful. Love my new car!
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August 2024 by Isabelle Hernandez
Tanner case was the best! He truly understood what we were looking for as a family of 3 and that wil eventually grow! Best experience buying my first car on our own!
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August 2024 by Linda Adsit
My faith in a good used car buying experience has been restored thanks to Chase (sales) and Anthony (finance).
