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January 2024 by Kim I.
Awesome place. Bought our 85 inch smart TV. Great selection and informative staff helped us make the best choice. This was our 3rd TV purchased from them.
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August 2023 by dwayne nowlin
Great place, great prices and the staff answered every question I had. The Manger Doug really helped us out. Bought a tv on Saturday and he had someone at our house Tuesday at 8 amDon't go anywhere else,!!! Don't spend money on gas trying to find a better deal than Video Only.A++++++ thanks Doug
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August 2023 by Matt Mayfield
DO NOT SHOP HERE.!!! SCAM!!!Sold me a broken, top of the line samsung tv and then would not exchange or refund the cost. Made me go through samsung warranty. It's been 3 month with no resolution.Tv didn't last 24 hours and has consumed 200 hours on my time.
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July 2023 by Sabrina Rohan
Absolutely unheard-of customers service. Lucas at Video Only was helpful, honest and upfront with me about quality and prices the entire way. Lucas went above and beyond in helping me select a TV, finding the best deal for me, and even personally delivering the TV to my home. Thanks for making the process so easy!!!
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July 2023 by Jeff Nepstad
I don’t do many reviews, but when it’s called for, I do. First off, their customer service is fantastic. Walked into the Salem store ready to purchase a certain brand, but the sale rep (Lucas) quickly educated me with different options. I still couldn’t pull the trigger though and told him I’d research more that night. It didn’t take me long that night that Lucas was spot on with the best deal/quality tv and sound bar. I returned the next day and purchased, along with another 2 tv’s.You don’t see knowledgeable and friendly customer service anymore. Wouldn’t go to any other place to buy in the future, they match and even go lower. Big thanks!
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July 2023 by William Andersen
We just bought a Sony Bravia OLED TV from Video Only here in Salem. The salesman, Lucas, patiently explained the differences between the brands (Sony, LG, and Samsung) that we were most interested in. We went with the Sony because it had Google TV.Here are just a few of the reasons we give Video Only and Lucas 5 stars:1. Speed: After telling Lucas we wanted delivery, wall mounting setup and haul away of our old TV… and we needed it quickly, he personally came before work to get it all done for us.2. We got an amazing deal on everything. After price comparing, Video Only had the lowest prices in town AND a good selection of options3. Great customer service. Lucas and Tre both were great… the kind of patient and friendly help… and VERY knowledgeable that we needed (we asked a lot of questions!4. I could go on and on… I guess the biggest reason we give them 5 stars is because Google doesn’t allow us to give more.We highly recommend them!
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July 2023 by Alan Westergaard
My experience was wonderful. Great customer service by Tre Fields and price. I will never shop at Best Buy again due to the fact that their customer service is horrible video only good night disappointment and Tre did an amazing job.
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June 2023 by Tad Schroeder
I have been a Best Buy customer for a decade but the last few visits I couldn’t get any help. So I went to Video Only to look at a new 65 inch TV as my Sony has died. I know zip about TVs and had done some basic research, however all the new tech is confusing.Tre at the Salem location was fantastic. We recently moved and have dealt with a lot of sales people, Tre was by far the best.He listened. I told him what I wanted and he asked the proper questions and showed me the differences in TVs and why one would be better than the others for our situation. I ended up spending $500 more than I planned but am really excited about the TV and sound bar we purchased.Can’t say enough about Tre or the service we got. Thanks for all your help.
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May 2023 by Jeff Baker
Been buying televisions here for years and love this place. Worked with David S, who walked us through the different options, features, etc for our budget, and we got out of there with a better TV than we had planned, still within budget. Thank you David for making this so easy!
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April 2023 by Chris Case
Great place and great people. Believe the commercials and check them out first or you’ll be sorry. Best prices and they actually HAVE the stuff. My only criticism is hard sell not necessary.
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March 2023 by TroutHammer
Absolutely unheard-of customer service. I was shopping for a new TV for a while, and Video Only was helpful, honest and upfront with me about quality and prices the entire way. Lucas went above and beyond in helping me select a TV, finding the best deal for me, and even personally delivering the TV to my home. Their commercials don't lie; you'll be sorry if you don't check here for TVs.
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March 2023 by Ralph Radzom
This store has been great! I bought a 55” sony tv. I had it delivered and the people who set it up were fantastic. I went back to the sore for some help and the manager was very helpful. great place to buy a tv
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March 2023 by Garny G
Video Only is the only store to buy a T.V. . We love our Samsung T V. Service is excellent at Video Only. Tre' explained everything in detail and was patient with all my questions. The prices are the same as COSTCO but we had great one on one service at Video Only.
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February 2023 by Gina M.
Needed a new smart TV, sound bar and tv mount. Hayden was very knowledgeable, helped us to compare features of the diff manufacturers, sizes and models. Such a big decision- Hayden as very helpful, not pushy and just a great friendly guy. Was able to compare prices elsewhere, so I know we got a good deal. You can't go wrong here.
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February 2023 by K MS
I came to Video Only in search of an odd size box to ship an item. Lucas was so helpful in helping me find the right one, which had originally held a TV. Thank you Video Only! Next time I'm looking for a new TV, I'll be there.