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August 2024 by Outnabout
Google review is what I use often when looking for services and we've communicated with Cassidy, the owner at the beginning that we have services that are schedule after their work, so honoring the scheduled timing was important.
Our experience with Valley Insulation started with rescheduling our first service appointment to anther day due to their request, then two employees showed up 9:30 am and left the property 11:30 am without communicating, we didn't know they left, thought they were taking a break. There was no communication until next evening via text from Brandon, scheduler saying they did not finish the job and looking for another day to complete. We had to reschedule other lined up services due to do that again.
They finally came back another day and worked on cleaning up the old insulation. Here are pictures of after their work - **Not completed and still charged for over $2000. NOT HAPPY with their work.
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July 2024 by Cari - Nancy C - H
We are so thrilled that we had Valley Insulation come and blow in insulation over our garage. Cassidy (the owner) came and gave us a fair and quick quote! The crew that came were quick, professional and very knowledgeable! We have a fairly new house (2 years old) and found that the garage got extremely hot in the summer and cold in the winter. They came at the end of April and I can tell you our garage would normally end up hotter than outside! I just checked the thermometer and now it’s now over 20 degrees below outside. Considering it’s 100 degrees today that is awesome! That makes a world of difference with the freezer, storage of pet food and other items affected by heat. Thank you Vally Insulation!
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June 2024 by Doug Wheeler
This review is solely based on my correspondence with Brandon Wendt. A few days back Brandon answered my phone call and from the get-go was extremely professional, relatable and ready to conduct an assessment of my attic and crawl space. He arrived to my house the very next day and within hours had prepared an excellent estimate. In the meantime my general contractor encouraged me to go with the insulation company he had previously worked with. It was damn hard to send the email to Brandon stating that it wasn't going to work, but his immediate reply says it all ~ "I completely understand and hope the best for you and your project." This young man has a bright future and I trust his employer is taking excellent care of him.
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June 2023 by Tim Wallin
They replaced an 8x22 vapor barrier (sheet of plastic) and charged us $750 because they knew we were closing our house the next day. I wouldn't do business again with them under any circumstances. Installers Hector & Julian were great, but the estimator, Mike Embry, is a scumbag.
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April 2023 by Jesse Greene
Very professional estimators that are honest and not biased. They will tell you the problems and have not over reacted to issues. I appreciate that and the information that they have provided me. Good company to do business with in my experience.Service: Drywall installation
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April 2023 by Roger Miller
They came quickly and got my wall insulated when I had my siding off. They did a great job and a great price!Service: Remodeling
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April 2023 by Pat Rausch
Valley is a great company to work with. Straight forward and knowledgeable to get the job done right. Experts in ventilation and professional service.
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February 2023 by Kitt Kat
After struggling all winter with inadequate heat, Cassidy came out to do an inspection of our home. He was quick but very thorough. He was able to assess issues that had not been addressed by prior vendors that came to inspect the same thing.he was very friendly and empathetic of our situation . After our interactions with his company, I feel very confident that our issues can finally get resolved. It is easy to see that he values his clients and understands how important it is for people to have a warm and comfortable home. I would recommend Cassidy and Valley Insulation to anyone and everyone!
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October 2022 by Lexus C
Valley Insulation is the best contractor i ever worked with. There staff was friendly and professional and got my job done in a timely manner. Highly recommend them for any of your insulation or home energy needs.
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October 2022 by Alex Elsberry
Worked with insulation companies in the past that had replaced damaged insulation but not resolved the underlying issue causing the problem. Valley Insulation investigated, addressed and resolved the issue in a timely manner with good communication.
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September 2022 by Curtis Fluge
Valley came out to give me an estimate on insulation in the attic and in the crawl space. I decided to not use them based on:They were late arriving, even though I said I would move the time back from 330 to 130, so the guy could take his son fishing.My wife had to get out the ladder for the guy to use, he didn't bring his own.He didn't even walk into the attic, just popped his head up and said looks good.I should have known better to call anyone who lives in West Salem.Go look elsewhere and you might find someone more prepared.
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August 2022 by Jo Koenig
We have have the pleasure of working with Valley Insulation as our valued subcontractor for almost 20 years. We have found them to be fair in their pricing, exceptional in their workmanship, and zero callbacks from inspections or homeowners. They arrive on time and produce the job on budget. Definite a five star company!
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May 2022 by Alisha Small
We’ve used this company twice, both times have been great and impressive!
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October 2021 by Daniel M. Potter
We had Valley Insulation insulate our attic and crawl space, replace the vapor barrier in the crawl space, and seal our HVAC ducts. Valley did good work at a good price. The crews worked hard, were friendly, and always made sure things were done right, even when doing that took extra time. Cassidy (the owner) was a pleasure to deal with. Valley Insulation is a quality, local, family owned business.
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September 2021 by William Horton
Had an appointment for an estimate and they never showed up and never called. Went with another company.
