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September 2024 by Don Brock
Starting to get real tired of our mail not being delivered!!!! If it comes at all. Which many times it never get delivered even though the App says we have things to be delivered and will arrive TODAY!!! Yet no mail at all. And when it does come its starting to be later and later, now we don't get mail untill after 7PM .. 7 AT NIGHT!!!! If they even show up. This has gotten to become ridiculous. West Salem post office really needs to step up their game and do better. This has become an ongoing problem. It's currently 525 PM still waiting for my mail that the App said would be delivered YESTERDAY!!! And now the Banks are closed. West Salem USPS sucks!!!
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August 2024 by Ronan Conner
Had to walk 30 minutes here just to find it's closed
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August 2024 by vicki Merrifield
It is 8:20 pm and mail has not been delivered which really disappoints me me considering informed delivery says I have a check that suppose to be there. Flag is still up for out going mail.
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April 2024 by Terry Naylor (MyDigitalDisorder)
Always a good experience here. Clerks have always been friendly and helpful.
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March 2024 by Darran robinett
I wish they didn't close Saturday's. They deliver fine, but good luck shipping anything if you work.
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March 2024 by Alex Crenshaw
I live here in Salem and checked the mail yesterday. I have a small mailbox and found a package that seemed to be delivered by USPS and the package was a big used book. The Book was put into the mail box. I had such a hard time getting the Book out. What on earth??? A big book should of been delivered to the front door instead. Surely, the mail person had to of had a hard time shoving it in since I had a hard time getting it out of the mail box... I was not happy.
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February 2024 by Amy Branson
I've had consistent terrible service from people at this post office location. As soon as you walk up to the counter, they seem annoyed and just act like you're an idiot (and sometimes maybe we are). I've worked in customer service and with people for years and I always go into places treating employees with respect and I make it a point not to take out my frustration on them but, omg, I just can't with this place.There have been a few people who were really great and very respectful, but for the most part, I've been met with terrible help at this location.
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December 2023 by Quinn Upkes
This particular Post Office has lost a lot of my mail over the past 5 years. Including a $500 check... I receive an image of the letter \ mail piece though USPS Informed Delivery, yet I go to my mailbox and there's nothing there. I've opened several tickets with USPS and each time, they shrug; "that mail piece is lost..."
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November 2023 by Nick Long
Horrible service. Mail constantly delivered to the wrong address. Too bad they’re all union workers because this location needs a complete overhaul.
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October 2023 by Claire Bay
This location is top tier. The parking is easy to get in and out of, the inside is spacious. Though, the best part is the staff. Very helpful people who don’t make you feel dumb if you are clueless about something and are thorough with instruction. I also witnessed an employee kindly assisting an elderly person who accidentally locked her keys in her car. Most people would say tough luck these days.
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October 2023 by Bailey Purvis
Mail company’s have the easiest job in the world. Take a piece of mail and simply put it in the box or leave at front door. But yet they make it so hard and piss many many people off By not delivering it and making people take time off work to go get their mail. (Doing your job that you failed to do) also their hours suck. Anyone with a real job gets off later than their open. So again, gotta take time off work to pick up or send something out.
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September 2023 by Alex Kraus
Very quick and efficient!
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September 2023 by Vince Cimino
I brought in a small box expecting to get help with a label and I had a real bad experience. I expected that as usual I would either get a label or at least write the address on the box. Instead I was told that I needed to buy an envelope to ship the box. I knew that this was not correct however I just was tired and went along with it. After being charged for the envelope and the shipping I became angry because I knew that this was not normal. I complained and was told very angrily by two other staff members that I wrote on the envelope and that I needed to pay for it. I told them the situation and they continued to raise their voices at me and tell me I needed to pay for it. Finally Phong the person that I originally dealt with offered to pay for it. Even though it was his mistake he was humble enough to solve the problem. The other two employees were extremely rude but I have to admit that Phong impressed me quite a bit for his kindness. I asked if I could borrow tape to close the box and the other employee, the tall big guy chuckled in the background., I wouldn't have expected anything less. Seriously????? For him and his other coworker I would give a zero for customer service. Horrible experience but again Phong was nice.
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September 2023 by Delfina Saucedo
Good service friendly staff
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September 2023 by Jim M
Always leaves Mail box open
