-
November 2023 by Isaac Encarnacion
After 1 year of Owning my 2011 Ram 1500, I was told that they will do a tune up and fix any issues that needed to be addressed, check engine light was still on, their mechanic said that he couldn’t clear it, but that the tune up was completed, since that day, I have maintained the oil change routinely, I have had electrical problems with the truck, I have replaced 2 alternators, starter, coil packs and plugs. The plugs that came out of the truck were from 2 different brands, I had a obd2 scanner, I scanned the vehicle the amount of errors that came up was crazy. All had to do with engine misfires and electrical issues.again I have done the work to keep it running, but now I have a loan motor in alittle over a year of owning the truck. If this is the kinda vehicles they have for sale, I would not buy from them ever, nor send anyone there way. I’m left with a payment and a truck that is dead.
-
October 2023 by Jasper Cosmo
My experience, though a bit complicated on my end... was pretty awesome. Roberto was extreemly helpful to me but he was also awesome at interacting with my son. I feel Ike I got a great deal on a great car. I would highly recommend this dealership from to anyone. Roberto even drove cars I wanted to see from other locations they had around town to the location I was at. Excellent customer service.
-
October 2023 by Eric Vasquez
Amazing place to buy a car. Roberto reached out back right away. And is very people person. Highly recommend!!! We bought a car with him
-
October 2023 by Allurea Reuter
Had an excellent experience on a busy day. Roberto went above and beyond getting us set up with the car same day. Would definitely recommend.
-
October 2023 by Lorian Perez
Roberto Huerta was the best we got the car we wanted it was fast they are very friendlyAnd are about there business. And we weren't there all day Best car experience ever!!!!!!! Definitely recommend
-
September 2023 by Thadeus Zeek
They really Do work with you to get the best deal for your buck real happy with the loan I got and the warranty they can get for you thanks Jorge!
-
September 2023 by barbara schmidt
I am very pleased with Universal Auto, the customer service was excellent .Roberto went above and beyond in helping me find the right car. He provided me with different options in finance .Roberto showed me that it's about the customers needs.Thank you RobertoAlso I thank everyone at Universal Auto Sales
-
August 2023 by Rose Daphne
He lied through his teeth just to make a sale I'm pissed I got ripped off wish I never went here. I know why he wanted me to to come back in 15 20 minutes later. Don't believe this place take your business elsewhere like I wish I would have. Only about money not customers. Poor customer service and would not recommend to my enemies no stars
-
July 2023 by Violet
Got a car from Jonny, he was super easy going didn't hassle me I came in told him what I wanted and he got me where I needed to go, amazing company definitely will be working with them again in the future when I need another car
-
July 2023 by Hortencia Velasquez
I bought a Nissan Frontier truck around mid March this year and it has been a terrible experience since with Universal AutoSales.When I bought and received the truck, it had the dashboard engine and airbag lights on flashing on the dashboard; a clear sign that it needed some repairs.Initially I was told by Edgar, the sales person, who promised to have a maintenance warranty when I bought it, and I believed them, but have not been able to get adequate assistance or help to fix the repairs the vehicle needs.Since purchasing the vehicle, I have brought it in to get it repaired—twice—and the dashboard lights temporarily went away, but they came back the next day. Additionally, a new light began flashing the last time I went. When the new light came on, I immediately let them know about the issue, got told they will talk to the mechanic and reach out back to me. That was four weeks ago, and they still haven’t gotten a message back.I have tried to contact the mechanic directly as well and also haven’t gotten a reply back. I believe there is no sense of urgency or honesty from this place after convincing you to buy from them.
-
June 2023 by Shani Andreakis
When my husband decided to buy a car after we got married he didn't have bad credit. He just didn't have credit as he had been not using anything other than cash for some years. Rolando spent 5 and 1/2 hours and finagled to get him into an amazing vehicle with decent payments and a decent down payment.
-
June 2023 by Skyguy 1995
Amazing day today, Roberto worked with me step by step through the process of my first car, he was a helpful hand and a good man! Come to this man for your car!!! 2009 Volvo went so smooth almost wanted to buy another car same day (hahaha).
-
May 2023 by shaina coker
Went through Rolando, said he would fill the car as gas light was on didn't, said he would wash the car because it was filthy on the outside.. never happened..said he would negotiate on price didn't, said he would get me some better tires off a different car if I purchased, never happened. Said he would fix the gas door that was in my back seat when purchased, still unfixed. Should have just walked away then..A week after buying this POS it started having problems and has been nothing but a problem since purchasing. Do not recommend going here. While realizing he didn't have any trip permits at the office he went to a different location leaving me, my child and friend there and told us to hold down the fort was gone over 20 minutes. In the meantime some new people showed up and then he acted as if I wasn't there and then pushed me out the door as if my purchase was no longer important to him. Do not go to them! Will not be referring anyone to them nor returning! Oh the best part he left the magnet dealer Plate on the back of my car and then called after I was long gone and asked to ship back. So then I had to pay to ship him back his dealer plate! Was told I would be reimbursed which also never happened!!
-
April 2023 by Neil Zweigart
Excellent experience buying a car from them. Nathan even brought the car to my home after the purchase. Top notch service. Good job guys!!!!!
-
February 2023 by April Salais
These guys were absolutely amazing and so easy to work with. Excellent quality vehicles and excellent customer service. Thank you guys I love my new Titan.
