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January 2024 by Caitlyn D.
Not a single problem or glitch in 10 years. I love my bank! They have grown so many branches for a reason. I swear my money is blessed with them.
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December 2023 by Hank G.
My card stopped working so I went to a branch while I was in Salem. I wish we had a branch in Eugene. Anyway I showed my card and ID and I was b and out the door in under 5 min. Thanks for the great service!
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September 2023 by Sharon H.
I just completed the refinancing on my home. I worked with Phaysy Allen of Unitus Community Credit Union, Salem branch, and Phaysy was a great help and made everything go so smooth. As I live in Arizona all this was done on line and when I had a problem Phaysy was able to walk me through whatever I was having trouble with, and if you ask my son he'd tell you when it comes to computers that isn't an easy task. I recommend UCCU and Phaysy Allen for purchasing or refinancing a home.
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April 2023 by Donny H.
This was my go to bank for nearly 20 years. After three large deposits and being told multiple lies through chat, funds held for no reason even after the banks representative spoke to the person who wrote the checks to me (which I have a history with exchanging large checks in their account) and being told I need to explain what the deposits were for and other questions about my personal business, I'm changing banks. in order to get funds released I'm requited to provide proof of process by photo documentation from the other bank. Absolutely that bad an experience. worse than Wells Fargo if thats any indication. Absolutely a total disappointment
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February 2023 by Brizna G.
Poor service, all the tellers tell you to check online for everything.This has happened to me every time I go into the branch, it can be during the week or weekend, opening or closing they genuinely don't seem to care about their members and make zero effort and often offer snide comments.
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December 2022 by Andy K.
One star is too generous for this place. Do yourself a favor and take your business anywhere else but here. Customer service is non existent.
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April 2022 by Pat Briggs
I love going in to this bank. Market St. Salem, OR. The people who work here are always helpful and really nice! I highly recommend this credit union to anyone who wants great customer service every time you go in.
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April 2022 by Ashley Smith
Horrible experience with their lending department. DO NOT USE THEM for loans, car, rv, house..... They change the rules on you and take forever to answer. Absolutely ridiculous. Went to a different credit union and was shocked at the difference in service. DO NOT USE THEM! There are better credit union out there. Horribly mismanaged staff in my opinion.
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January 2022 by Julio Quevedo
My wife and I recently opened a business account with Unitus and the staff was so helpful. I especially want to thank Ryan G. (T1528) and Nathan A. They were the two who helped us with setting up the account, obtain a business credit card and wiring funds. Thank you guys, I really appreciate it!
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January 2022 by Clarence Crick
Just refinanced my home through the Salem branch. Great people. Very professional and wonderful to work with.AAA+++
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November 2021 by Torie Elliott
We had an AMAZING experience!! Omar (who helped us with our car loan) is INCREDIBLE! He worked day and night to make sure we got in the perfect car for our growing family! Please request him if you get a car loan through unitus! You will NOT be disappointed! He is truly incredible and we appreciate him and his amazing work ethic and his kindness! :)
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November 2021 by Mallory Peterson
Omar C. at the Salem branch has been amazing to work with. He provided clear instructions on what he needed from me in order to get things processed quickly and it was in fact processed in a timely professional manner! He was personable, detailed, kind, helpful and transparent with all of the major and minor details. I highly recommend Unitus for all of your loan and banking needs and especially if you get to work with Omar! I've been a Unitus customer since 2014.
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October 2021 by Rachel Clark
Sure they have good rates on home loans, but unfortunately the lack of communication during the process ended up costing me a lot of money and unnecessary stress. I continually was hit with unexpected fees due to rules that I was not aware of until it was too late to avoid them. It was really disheartening and frustrating when I had completed all of the tasks I was responsible for, but because I was not being given all the information, I was penalized for it. Overall it soured my experience with them greatly and just the stress of the whole thing made me wish that I had gone with a different credit union.
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September 2021 by Jason Adams
Obtained a vehicle loan and checking account with Unitus in Salem Oregon about 2 years ago. Always helpful representatives when I come into the branch to do my banking. They have always been able to answer my questions and address any issues I have quickly. Will keep banking with them for many more years.
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September 2021 by Terrance Norton
Just want to share that my wife and I just recently closed on a home and we got our mortgage through Phaysy Allen at Unitus Credit Union in Salem. Phaysy and her team were an absolute pleasure to work with. Communication was excellent and prompt, always very courteous and knowledgeable, happy to answer all of our questions, and best of all they gave us their time. We never felt rushed. We were not sure if a home was within our reach this year, but after sitting down with Phaysy we were able to see a way forward and get the home we always wanted. We were treated like people, not a number. If you are looking and are tired of feeling "sold to" I encourage you to give the folks at Unitus a shot. I would 100% recommend to a friend or family. Thank you and best of luck! :)
