-
February 2024 by M
Be aware this is not Trachsels fine service any longer. They will find any excuse not to honor lifetime Warranties. This is formerly Trachsels Auto Body purchased about October of 2023. Same building but new owner with questionable standards and ethics. Look at Mackins reply to most recent reviews with excuses. Do yourself a favor and save yourself aggravation and additional expense, use any other auto body company in the Salem area that will provide a service to build and retain long term customers.
-
January 2024 by Gerald Edwards
They have done work before and excellent job this time my trk been there 60 days and not started was told theirs 70 cars there sixty days ago their wasnt
-
January 2024 by Russ Park
These guys are great. They took the time to look at a car I had just bought and gave me enough information to take the car back to where I bought it.
-
December 2023 by Bien S.
I came here to get a quote for repair for a minor thing on my car, was given a very reasonable price. I came back to order a seatbelt and start the process to get the work done. I was told my seatbelt has been on back order since may. I made one call to Honda and the part got to the shop in a week. The seatbelt was ordered in may, I checked back in September and was told that it is still on back order contacted Honda in early November. The part was mailed by Honda Novemeber 22. No follow up call was made to me to schedule repair so I reached out to them since its been 2 weeks since the part was delivered. Im now being told the estimate for repair has gone up over 5 times what I was originally quoted in may since the estimator just sat on his ass not doing anything about the seatbelt. Additionally when they removed the damaged seatbelt from my car it caused headliner sag that I now also have to fix since they wont take responsibility for it and are referring me to an upholstery shop. Absolute trash. Now i need to hunt for a new shop. They also wont answer their phone now so I can get the seatbelt from them. Do not take your car here.Update to above. Got a call back from the estimator who gave the excuse that he had ordered some clips for the seatbelt, yet Honda had no record of this, and he used that as the excuse why he hadnt contacted me back. He also denied removing the seatbelt but yet Im sure one of the body shop guys or the front desk guy Erik remember me waiting in the waiting room while he had a bodyman come out to remove it in the driveway since they wanted to see if it could be removed or if the headliner really needed to be dropped to replace it like the dealership told me. Of course he conveniently doesnt remember doing that since it ended up causing $1000 more damage to my car. I wanted to speak with someone above him and he said he didnt know how to do that and asked if he could call me back. Called me back while I was on the phone with Honda about 5 minutes later and left a message saying someone will contact me back. BS! This predatory incompetent collision shop has no business being in our community now that the ownership has changed. You will be angry and disappointed if you take your car here. Mackins pffft more like mcripoffs.Second updateOver 24 hours and no call back still regarding my concerns.Seriously it would be a mistake to do business with this company.
-
November 2023 by Naomi
So impressed with the professionalism, customer service, and quality of work! My Venza's extensive rear end damage was restored to pristine condition and fully recalibrated with the SUV computer system. Greg (Estimator) provided accurate information and kept me updated at every stage of the process. He went out of his way to be helpful and accommodate my needs. I couldn't be happier.
-
October 2023 by bryantbjb
Great folks, great price, repair done very well. Greg was wonderful to work with.
-
September 2023 by Brenden C.
Had to repair my left bumper. Eric came out assisted me quickly. Gave me a great estimate and was very honesty in what could have been a heftier price tag (thankfully not). Explained the process to me clearly and gave me updates. Furthermore, they were booked until September but I was leaving back to Arizona in two weeks and Eric still got me in. No complaints and great customer service. My car looks better now compared to when I bought it. They did an excellent job and Eric is the man! Highly recommend! My uncle is a big car and also recommended them.
-
July 2023 by Daniel Shaha
First time there. Justin was very friendly and explained everything well for my estimate.
-
May 2023 by Dev Devarajan
Service was good and people were friendly. The car was repaired like new. I think the costs were fair, it was paid fully by insurance. The only flaw was that the repair took 3 months.
-
March 2023 by Barbara Johnson
From the moment I first walked in the door at Trachsel, I KNEW that they would be doing the repair on my van! They certainly didn't disappoint! The fender was repaired to new condition, the panels all lined up perfectly, and the work was done in a very timely manner! But best of all, they were friendly, professional, willing to help.....really help! Before they even scheduled the work, they pulled the scrunched up metal of my car away from the door, so I could get in and out of my car easier!! These guys are GOOD PEOPLE, and do a GREAT JOB!
-
December 2022 by Julie Mohr
Our kid I learning to drive and she scratched the car on a guardrail. Greg answered the phone and his first question was “is everyone okay?” He was kind and friendly and so helpful. 10/10 recommend.
-
October 2022 by Seán Mc Veigh
Used there online system using a step by step guide for an estimate but no response two weeks later.
-
September 2022 by Natalie Davis
These guys go above and beyond every time. They are incredibly helpful and nice. They've always gotten me in right away and one time when I had a non-crucial piece of my bumper hanging off hanging off they removed it at no charge. It was very kind of them especially since I was expecting some type of service fee. It shows they really care about their customers. Will absolutely be using them in the future if needed and referring friends/family to them!
-
July 2022 by Donald Friedlos
The guys at Trachsel did an amazing job on my dually. Super easy to deal with and the only thing they were concerned about was how I was treated and if I was satisfied!!!! Customer for life!!
-
April 2022 by Shamy L Hale
Spendy but good. Had a couple estimates done there. I think they deal with more foreign vehicles. Either way like I said spendy but good. :)
