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March 2024 by ocelotheart
The staff is very friendly and helpful.
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January 2024 by Rhonda Farrell
The sales people were pretty helpful and nice
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December 2023 by Emerald Perez
Expensive store but great merchandise
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November 2023 by Nicki Glover
Went to return some online purchases and was not happy with the attitude of the clerk. All purchases were made on my torrid card. She made me look them up online, complaining about how hard it is for her to look them up. All the other torrid stores i have been to and never made me do this. I was going to purchase some new items but decided not to after this. I'm new to salem may need to drive to get the customer service.
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October 2023 by Jennifer O'Neal
Love, love , love this place!!! I order a lot online and when I have a return the ladies are so helpful and friendly!!! Always smooth transactions. The ladies are so nice and and friendly. I always find (and then some) what I’m looking for!!!’ Thank you ladies!!!!
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October 2023 by Jim M
Brought my daughter here she loved it Great store awesome selections and good deals
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September 2023 by Debra Pennington
The rating is for the Card, not the store.. However there is not a place to leave a public review. I recommend NEVER using a Torrid credit card.
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September 2023 by Amanda Teeter
Always great clothes ya get what ya pay for but they are a little pricey for the average person
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September 2023 by Genna
Such sweet employees and so knowledgeable!! Thank you all for you do. Best leggings and bras around for sure.
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August 2023 by Lady Blooding
Worst experience in a Torrid. Waited around in the store for an associate to greet me or ask if I needed anything. Nothing.The woman behind the counter was helping someone before I even entered so I understood that. But the bald girl kept “stocking” close to me but not asking if I needed any assistance. Should I mention that I’m black? Not a word from anyone. All I wanted was a dress and a few bras.Left the dress I wanted laying on the bench I was sitting on, waiting for help.Perhaps train your employees to actually offer customer service rather than just eyeballing the black chick so she doesn’t steal? Cause she wanted to buy things. And you wouldn’t have a job without customers.
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July 2023 by Janet Henry
Easy returns and pick up for an online order. Friendly and helpful staff
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April 2023 by Peg Silver
Went to store on 4/20/2023 to return 2 items bought online, tags attached, never worn, receipt included. Salesperson proceeded with return but was willing to only refund price of one pair of jeans, claiming their registers indicated I had received a buy one get one kind of deal…I told the salesperson that was incorrect, that each pair of jeans was purchased at 1/2 price totaling $65.50, she was only willing to refund me $32.75 and suggested I either exchange the other pair for something else/keep them/contact customer service online. I opted to do the latter…I proceeded to contact customer service and they had no issue giving me a refund of $32.75 on the 2nd pair of jeans. Not sure if this is a scam the brick and mortar store is running or what but I would advise NOT returning online purchases at this store.
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April 2023 by Tamara O'Neal
I will usually come by here if I need a quick outfit If I'm to impatient to wait for my online order. went in today to look for some interview attire and worked with Alicia, she was amazing! Answered my questions and assisted me in locating exactly what I was looking for and while handling all the other customers alone as it was just here in the store. Definitely coming back!
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March 2023 by K.K. Foreman
Worse bra shopping experience of my life! Got sized and the bra all doesn't fit
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February 2023 by Karaline Kirkpatrick
This location is great. The employees are helpful and they look for ways that will satisfy your style.
