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February 2024 by Deborah S.
Great furniture and great prices , the service was absolutely wonderful and I would highly recommend this furniture store every time .
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August 2023 by Josh E.
I just returned this minute from a visit to your store. I have purchased numerous items in the past and spent thousands of dollars previously. Today, I dealt with Alan and I have to say I have never been more insulted shopping in my life. He showed no interest in our inquiry from the very beginning of our conversation. We had mentioned a piece we saw at Ashley's and wondered if you could offer us a higher quality alternative. He was dismissive and actually said, "if you were smarter" to us. Before we left he said, "we tried." I don't know if he was trying to fool us or himself, but I do know one thing I will never set foot in your store again; I will encourage my friends to do the same; if I could, I would gladly drive a U-haul to the store and dump everything I have ever purchased from you at your door. It was such a demeaning experience that I stood at the open door of my car debating whether or not to go back and tell him just what I thought of him but doubted it would have resulted in an apology.
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April 2023 by Katie Lee
I wish I could rate them higher than 5 stars! My husband and I ordered a custom-made armchair and the entire experience from A to Z was STELLAR.First of all, my husband and I look pretty young, and we find (too often) that salespeople don’t take us seriously, don’t talk to us, etc. and it drives our business away. But at Sid’s, we found the sales professionals kind and genuine. We felt at home and taken seriously. The salesperson was so helpful and made the process very smooth. Our chair had to be custom-made from scratch in Portland and they estimated it would take 2 months to arrive.The chair arrived faster, and the company followed up with timely and kind-hearted communication prior to and day-of delivery. The delivery people brought it right up to where it needed to go, with a smile. Again, I can’t rate Sid’s high enough. Next time we need furniture, we will 100% be back!
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September 2022 by Lee Gwyn
Alan and his team are super responsive, courteous & diligent. I highly recommend them.
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June 2022 by Sarah Duchateau-Sparks
September 2021 we purchased a couch, chair and two ottomans for an ungodly amount of money. Brand Bernhardt which is an American made company out of North Carolina I believe. The furniture is absolute trash! The couch has zero support left after not even a year, I have the throw pillows underneath the cushions for support which looks super classy let me tell you, I’ll have to take photos. For the amount of money we spent it was a totally rip off! (As a military family I would not spend your money here) The fabric isn’t even holding up! I wish I would have just boughten a Costco couch! Shame on you Sids for selling such garbage!
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May 2022 by Jeffrey Smith
The entire staff is super easy to work with. They are knowledgeable, professional and focused on first-class customer service.
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March 2022 by Gayle House
I recently had the pleasure of working with Joanna Hall. After visiting several local furniture stores and not finding what I was looking for, Joanna quickly understood exactly what I wanted and showed me several options. She was very knowledgeable and made selection suggestions I was delighted with. I truly appreciate her great customer service and will certainly recommend Sid's and Joanna to everyone. And I am happy to say I was able to purchase a couch made locally!
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March 2022 by Michael Rice
We have purchased several couches, a dining room set, comfy chairs from Sids over about 25 years. The quality has stood the test of time. The showroom is massive and the selection is good. We continue to look there first when we need furniture.
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December 2021 by Waylon M.
I was dressed to move to a home in NW Salem from Portland. Never have I ever been asked instantly what price point I was looking at LOL . I worked for Nordstrom and was a pace setter there for years, I'd be fired if I dare asked that question and in a rude way to be exact. I will never give business to this establishment nor will anyone I know .
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December 2021 by Chan C.
Nice furniture store in downtown Salem. It's very deceiving in size from outside. Once you walk in you quickly realizing there are many floors of furniture and a whole basement with just chairs. They care top name brand furniture.
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November 2021 by Jack H.
Customer service was horrible! Walked around for 15 minutes before anyone ventured over to help me. Finally, once a floor associate did to assist me, they were flat out rude and didn't seem interested in being there any more than I did at that point. I do not recommend this place, period.
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November 2021 by Sheryl K.
Shopped here 2 times and had terrible experiences. The first time I was stalked as I read in other reviews. Even after telling salesperson I preferred to look around and then ask questions. The second time when I exited the store into the parking lot there was a nasty note on my windshield that said the parking lot was for "Sid's customers only and that my license plate number had been recorded and I would be towed. How's that for customer relations.
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January 2021 by Elaine Roper
Had a very good experience shopping at Sid’s thanks to Joanna Hall. She is knowledgeable, friendly and professional - no pressure salesperson.
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January 2021 by Fake Name
Furniture prices have gone up...shop wisely...
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October 2020 by Laura Adams
We had a great experience in the store. Everyone was very helpful and accommodating. We purchased a glider, told it would be delivered sometime over the next week, and left, happy as clams. However, calling a week later to ask about the chair, we were told there are no plans for the delivery and they do not know when it will be delivered. Alan was very dismissive when I called to ask about a delivery schedule. Obviously we didn't spend enough money to get quality post purchase customer service.
