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September 2023 by Gordon Brouse
great service from Peter. Located what I wanted, proper size and had me in and out in minutes. Go see them!
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August 2023 by Lady Blooding
I had the greatest shoe buying experience of my life here today. Mike was an absolute gem and as soon as he saw us, went right to work on finding the perfect insole for me! Even went as far as to give me a pair of wedges for my foots supination issue, which the store does not even sale!He is a shining example of not only customer service but customer care. I will be bringing all of my business here to improve my foot health.Thanks again Mike! I truly appreciate you and will be sharing the word.
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July 2023 by T. Sharp
I just had the most outstanding customer service from Clancy at the Salem store and will definitely be back!Clancy was extremely personable, patient, knowledgeable, and provide a level of customer care rarely provided these days. I tried on at least 15 pairs of shoes and her enthusiasm and eagerness to help me find a pair that really made me happy, took me to the finish line.I ended up getting my first pair of Hoka's which are incredible and happened to be on sale.If you're looking for a quality shoe store in Salem with genuine customer service, Shoe Mill is it!Thank you, Clancy! I love my new Hoka's! :)
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July 2023 by Catherine Houser
Love this place! Got the only socks that really protect my ankle from high back running shoes. Have gotten great sale prices on expensive boits and shoes. They are knowledgable and dont carry trashy brands. All of their stuff lasts.
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February 2023 by Dale Varing
We found my wife a couple pairs of great shoes at Shoe Mill today! Clancy helped us and delivered the best customer service we have experienced in a long time!
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September 2022 by Stephen Booren
Despite quite a large inventory, they didn't have the specific shoe I wanted - its unique and 4 other shoe stores in Woodburn also couldn't help.That said, Kristen at Shoe Mill demonstrated why my friend referred me to that store. First, she suggested Woodburn Outlet Stores as a possible resource, then she gave me the shoe model information and helped me confirm my sizing, so I could order online. I will come back here in the future for this kind of customer service.WELL DONE Kristen!!
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February 2022 by Isys Zaragoza
employee with the name that starts with (k) karen or kristen. ah her name is kristen, very rude not welcoming at all. made me feel like i can’t afford their products and was very judgmental and acted like she was to good to assist me. definitely won’t be shopping here again with their uptight employees.
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August 2021 by Rachael H.
I bought a pair of Birks here in May. After wearing them maybe half a dozen times, one of the leather straps started permanently curling skyward. It bugged me. I found the receipt while cleaning out my desk and noticed it said a 1-year guarantee, so I popped in there yesterday to see if I could exchange them. It wasn't a huge issue, I could've lived with it if they'd said no, but like I said... it bugged me! The woman who helped me was SO COURTEOUS! She said "Oh no, we are out of these in your size! [it's now the end of summer and they are sandals....] Let me go check the computers" and left for a few minutes. I'd mentioned how I was fine with black, not brown, and sure enough, she called around to other locations and found a pair they are going to send to the Salem store for me to exchange. This is truly epic customer service in this day and age! I am now a Shoe Mill customer for life. Big kudos to them on being kind, courteous, helpful and professional.
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June 2021 by Chris Catastrophe
Horrible customer service. Went to try on some Birkenstocks and lady was very rude on the afternoon of May 25th. Went across the sky bridge where they are more respectful and appreciative towards potential customers.
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June 2021 by Delia Surroz
We had a very positive experience shopping today. Both my Mom and myself purchased shoes. My Mom's feet are narrow so she needed to try on multiple pairs. Our sales person was so pleasant and helpful including finding inserts.
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May 2021 by Alicia Nicole
Outstanding customer service!My moms took me there to get new kicks for working at the Hospital. I have achilles tendonitis and roughly do 22,000 steps a day. Clancy was I believe the young lady that helped us, she knew what pairs to recommend and went the extra mile to ship a pair in from another location.Nowadays that's above and beyond!!* I apologize if I got the associate's name wrong, if so message and I'll edit review *
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March 2021 by Corey Jones
Shoe Mill has Quality shoes and a super return policy. Everyone that works there is also kind and helpful, I have never had a bad experience. Yesterday I had the BEST experience. Clancy had helped me...not only did she help me find several shoes she also offered to measure my foot and went completely above and beyond by stretching the current shoes I was wearing. She is amazing!!!!!
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February 2021 by Tanner Murphy
I don't know what happened to the previous employees here but they were far better than the current workers. Bruce and Kayla were better and has always treated me the best but this new management or team is just horrible. I cannot recommend this company to anyone. They aren't friendly, very condescending, and shoes are eh quality and I hope y'all do better to your customers like Kayla and Bruce did.
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November 2020 by Paige Blessing
Kayla G. was so helpful! She voluntered to clean the leaves stuck on top of my shoes. She was delightful, positive attitude. Did not rush me even though it was past closing time. She knew what I needed and what shoes would and would not work for me, she is very knowledgable! Thanks Kayla?
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August 2020 by R Ne
Good stuff. But I didn't find anything for myself this time. Perhaps next time.
