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February 2024 by Cypress
Anne did my nails and she
Was nice but cut me with the buffer but did a good job on my nails
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October 2023 by Cindy Mendoza
Where do I start? I showed the design I wanted when I got there and was told “ yes no problem.” I also asked for new set and was told no problem. Lady doing my nails said no need for new set, too much time. I told her “but they are going to look ugly underneath.” Didn’t matter she didn’t do them. She kept insisting I not go with black because it wasn’t a “fall color.” Told her I didn’t care, I wanted matte black. Up until the very end she kept trying to get me to change. I told her the nails were really thin and she said they were fine. Then she said I needed to pick another design because the one I wanted was too much. I asked “too much what?” She just said “too much.” So opted for another design, which I was t happy with. But ultimately she refused to do the matte. I was done fighting at this point. I had brunch plans. Next day, Sunday my nail broke and 2 other nails were chipping. I messaged and no response. Finally when I had the chance and called they said I had to go in that day to get it fixed or they couldn’t. Well, I work 16 hr shifts and wasn’t going to be available until Thursday. But was told that wouldn’t work. Needless to say I spent $85 on nails that lasted 1 day and not what I wanted.
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October 2023 by Lilly Lara
3 months ago I had a not so great experience and I left a negative review. Today with encouragement from my husband I gave them another try and my experience was amazing. I went on and deleted my negative review. The technician who did my pedicure was Christine and she did an amazing job. I really feel bad for ever giving them a negative review. Definitely give them a try. I will continue to come and I will definitely be asking for Christine. 5 stars
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October 2023 by Anais Haider (MrsCaramel)
I love this salon! It is always so clean and beautiful and the staff are professional! Gina, Christy, and Annie are the best!! Clean stations, friendly reception, lots of color options, and they have snacks drinks and mimosas. It's always way to book and appointment and I am always a last minute person and they always make time for me. My nails come out perfect every time and I feel so fresh after getting a pedicure. I always tell people to come here, people always comment on my nails and how nice they look.Services: Nail art
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October 2023 by Ruth Ocean
I've been twice and both times my nails weren't cut short enough, even after showing a photo the second time. But otherwise it was a wonderful experience. I got a pedicure for the first time and I am hooked! My feet have never felt better ?
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September 2023 by Lisa Nechanicky
Me and three friends scheduled an appointment for pedicures. The entire experience here was incredible! There are a ton of services offered here at great prices, plenty of options for refreshments, the space inside is gorgeous and such a really great staff. The customer service was phenomenal. Super happy all around. We will definitely be back again!
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August 2023 by Rashelle Glasgow
I went in about 3 weeks ago to get gel tips. I was very impressed with how they turned out and still holding up. They did exactly how I wanted them.However, my boyfriend and I went back to get pedicures because I told him how amazing this place is and I left unsatisfied.My boyfriend did not do any color and I only wanted clear glitter. They insisted I do a solid color behind so the glitter shows more and I told them I did not want that. Again they tried to push the solid color behind the glitter and I said no again. Eventually she just ended up doing what she wanted and denied my request. I was tired of fighting and I have bad anxiety to deal with this. The pedicures were VERY short and rushed and only scrubbed one foot for 10 seconds and did not scrub the other that really needed it. They put so many layers of polish on and clear coat the I waited the amount of time for it to dry but when I left I bumped my big toe and smudged the polish and on another little toe the polish did not even stay on for more than two days. Again, nails were great but for the price of the pedicures, I would not do it again. Beautiful place though!
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August 2023 by Andrea Enriquez
I heard this was a good place to get nails done, my experience was not very good, I was talked out of what I wanted because it would take too long, I wasn't given sample nails of colors, I was shown bottles, the colors i wanted were ignored, my cuticles weren't trimmed, my nails were cut too short, plus the color on one of my nails chipped off not two hours after leaving the salon. I am not going back to get it fixed. I won't be going back at all. On the hunt for a better salon.
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July 2023 by Jennifer O'Neal
So I had a gift card I got for Valentine’s Day. I went in for a pedicure in May. I was taken back to the chair where I soaked my feet for about 2 minutes when the lady took my feet out, barely cut my toe nails, swiped them with a file and proceeded to paint my toe nails. I asked how she could be ready to paint when she hasn’t done anything. No scrubbing no filling, nothing. When I asked they said pedicures are 20 minutes ? my appointment was at 11 and it was now 11:18. I got up and left. So I still had this gift card so I went back and tried again. I upped my pedicure to a spa pedicure. So I was soaking my feet (5 minutes) when this very young lady came and again took my feet out and trimmed and filed my nails (1 minute) then they got a coat of paint or 2. Then she pulls out a scrub and proceeded to scrub my legs ??? I asked if she could scrub my feet and again she did it for 30 seconds. Then she cleaned off my legs and put a hot wrap on my legs. I just couldn’t wait to be done. I was so upset. The girls at the front desk had no idea how to ring me up because I had a gift card. Then they said my gift card was an odd amount and when I asked the owner said that’s how the card was charged. I am totally confused. Anyway, it’s a total pump and dump and could care less about the job they do. They offer alcohol, probably so you won’t really notice the god awful job they do. They just want your money and could care less about the job they do. Beware……don’t say you weren’t warned ?
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June 2023 by Britany Randall
EDIT: Now that I’ve been a customer four times, I have an update to my original review. I’m sad to report it’s not great. My initial experience was wonderful. Since then I’ve taken my daughter for a manicure twice and both times they did not do the nails the way she asked. The first time, she asked for small rhinestones on each nail, I assured I was willing to pay for that, but the tech refused saying they might fall off. The second time I took her for a manicure she wanted each nail to be purple faded into blue but they refused and told her to pick one color. This was a disappointment.As for my experience, the second time I went I added a pedicure that I didn’t even get to enjoy because I was too busy having to remove my own dip nail polish. They put acetone into a bowl with a paper towel and told me to soak both hands and get the dip off. They should have brought a bowl for each hand so I could sit comfortably and enjoy my spa pedicure, or wrap each of my nails. The fact that I had to pay $5 additional dollars for removal and then do all the work myself and miss out on enjoying my pedicure really bothered me. However, I gave them the benefit of the doubt and went back again. The last time I went, my nails seemed like they turned out great but after just a couple of days, I could see that the clear top coat was actually flooded onto my skin making the edges near my cuticle look rough and chippy. I did go back and had the top coat redone but I really felt as though I was bothering them and taking up time of more important customers. It was uncomfortable.I think after all of these bad experiences, I’ll be shopping for a new nail salon again…What a wonderful experience! The salon is absolutely beautiful and Emily did such a great job on my nails. I didn’t feel rushed and she helped me pick the perfect dip color when my original choice was out of stock. I’m so pleased and will absolutely be a returning customer!Services: Dip powder
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May 2023 by mike
Absolutely beautiful nails! Thank you Emily for being so nice to me and helping with the design! And thank you Jen for so my pedicure, the paraffin wax and hot towels are amazing! ?Services: Nail art
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May 2023 by Jessica Florac
Haven’t even left the parking lot and am already looking for a new nail salon to fix my nails. My first time here, as I just moved to Salem, and I’d never recommend this place. I had to ask for color options… they have a full list of beverages but I was never even given a menu or asked if I wanted anything. My technician was not friendly and kept maneuvering my hands in the weirdest and somewhat painful ways.There was powder all over my hands as he painted because he didn’t have me wash them after filing them. When I asked my them to add more paint to a nail that he missed… he started filing it, making it an odd shape. He didn’t check over his work and left about 4 other nails that needed filing as well as bubbles in some of the polish. I felt completely rushed out of the place, with lots of residue all around my cuticles.I asked the front desk what color it was so I could buy the color and fix it… she asked if I wanted them to fix it, but after I told her he wasn’t willing and she just said “ok”. After $50+ for a fill, I’ve got to get them redone elsewhere or look at this disaster for the next 3 weeks.
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March 2023 by Bailey Pedersen
Called today to get an appointment later in the day and they got me in, also got my mom in as well. Super kind, super fast and great work. Loved the atmosphere in there and it will definitely be my new place to go all the time!!Services: Acrylic nails
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March 2023 by Joshawon Stice
100% love them! I've gone a few times now and they "nail it" everytime! 10/10 would recommend!Update: still totally amazing!Update: their new building is fabulous! These women are so talented. And such a wide range of colors and services offered.
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January 2023 by Judy Archer
My daughter, granddaughter & myself went to Got nails last week for pedicures, full sets for my granddaughter & myself & a fill for my daughter. The pedicures were $78 each, and I have never felt so rushed having a pedicure. Then it came to the full sets, she didn’t trim my nails as I had asked her to do, my nails are lumpy, very thick & look like a beginner did them. The man doing my daughters fill missed part of her nail when he polished them. My granddaughters nail are something a first timer could have done. The bill came to over $400, and the services may have been worth $150. Never have we been so disappointed, and my daughter has been going there for months. She said she didn’t recognize a single person there the afternoon we went. Our appointments were for 3:30 & we were out of there by 4:50. So that tell you it was rush, rush, rush. Never again will they get our business. They had just finished a major remodel & obviously think their services are worth a whole lot more than they actually are. Beware if you are thinking about going to Got Nails.Services: Nail designs