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December 2023 by Rich Faltyn
Experienced some well issues last spring and called Saffron looking for a rental tank with pump to get me by. Didn't realize they also offered well pump services too. Life savers!! They worked through my site issues and hooked me up to a cistern system. I highly recommend these guys!!
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December 2023 by Joe Wilson
Great plumbing supply location in Salem. Lots of on-hand inventory and a helpful staff.
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November 2023 by Philip DeLong
I've learned through experience that this should be the first place to go for the right plumbing supplies. Home Depot pretends to have the fix; Lowe's will come closer to what you need, but not quite. Saffron will save you multiple trips and you'll get exactly what's necessary.
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October 2023 by Don Colvin
BEWARE!!!This used to be the best plumbing supply store in Salem, not any longer!Sure, they great you with a friendly smile, call you neighbor.And that’s when the good ends.1st they Sold me a delta faucet with missing pieces, that I only found out when installing, so with my plumber on the clock, I had to drive from my Dallas home in the middle of my project, to their store Salem, then when Saffron didn’t have the parts, I had go across town to get from another store.Not a big deal.When first buying the faucet, I mentioned I had other plumbing projects to do, they said they would have someone contact me to give a bid.Later Brent Hunt from Saffron called, set a time, we met.Spent an hour going over my property, describing what I needed, and I drew him maps as the project involved 3 wells on 6 acres.He got back to me later with a bid that said it included all labor and materials for what we talked about, but it wasn’t itemized or detailed.(My mistake not requesting a break down) but it did say all labor and materials.I agreed to the bid, we set a date.Days before the start date, Brent texts asking if I wanted a hydrant in a different location than I showed him.I said no, told him to refer to the map we gave him.He then said that he may have under estimated the pipe needed and there may be “extra” costs.But the bid said “all labor and materials” included.The workers showed up on the start day, nice young men, and started telling me what their plan was for the day.1st thing was to clean my 2000 gallon water tank, and then they would cut out my concrete pad.I said that Brent told me they would horizontal drill under the pad, as I didn’t want it cut up, and they said that’s not what they do. I told them to hold off on that and I would call Brent. I said they could start the cleaning and maybe work on separating the two water sources that both feed that tank, they said they couldn’t do that either, as it would require a new pump and pressure tank. I said wait on that I’ll call Brent.I went inside my home to call Brent, who immediately said I was wrong, that we didn’t talk about horizontal drilling, and that’s why he wanted to put my hydrant in a different spot?!?The out and out lies, the completely unprofessional bid, the omission of any details so he could add charges later!I said never mind the work.Tell your crew to leave.I then went to the crew, told them what had transpired and that we wouldn’t be using their services, and they said they had already added the cleaner to my water.I asked how long and what charges I would get for the tank cleaning, they said 2 hours plus the cleaner.I agreed and went inside.Brent called them, told them to leave then, with the cleaner still in my water supply, effectively preventing us from using our water.This isn’t ok. No one should be held hostage by poorly written bids that imply a scope of work that the service provider changed based on their wants.I will be investigating legal options.At the very least, I hope this helps other avoid a company that don’t care about their clients.Maybe that’s why they recently had to change their CCB number.
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October 2023 by Don C.
BEWARE!!! This used to be the best plumbing supply store in Salem, not any longer! Sure, they great you with a friendly smile, call you neighbor. And that's when the good ends. 1st they Sold me a delta faucet with missing pieces, that I only found out when installing, so with my plumber on the clock, I had to drive from my Dallas home in the middle of my project, to their store Salem, then when Saffron didn't have the parts, I had go across town to get from another store. Not a big deal. When first buying the faucet, I mentioned I had other plumbing projects to do, they said they would have someone contact me to give a bid. Later Brent Hunt from Saffron called, set a time, we met. Spent an hour going over my property, describing what I needed, and I drew him maps as the project involved 3 wells on 6 acres. He got back to me later with a bid that said it included all labor and materials for what we talked about, but it wasn't itemized or detailed. (My mistake not requesting a break down) but it did say all labor and materials. I agreed to the bid, we set a date. Days before the start date, Brent texts asking if I wanted a hydrant in a different location than I showed him. I said no, told him to refer to the map we gave him. He then said that he may have under estimated the pipe needed and there may be "extra" costs. But the bid said "all labor and materials" included. The workers showed up on the start day, nice young men, and started telling me what their plan was for the day. 1st thing was to clean my 2000 gallon water tank, and then they would cut out my concrete pad. I said that Brent told me they would horizontal drill under the pad, as I didn't want it cut up, and they said that's not what they do. I told them to hold off on that and I would call Brent. I said they could start the cleaning and maybe work on separating the two water sources that both feed that tank, they said they couldn't do that either, as it would require a new pump and pressure tank. I said wait on that I'll call Brent. I went inside my home to call Brent, who immediately said I was wrong, that we didn't talk about horizontal drilling, and that's why he wanted to put my hydrant in a different spot?!? The out and out lies, the completely unprofessional bid, the omission of any details so he could add charges later! I said never mind the work. Tell your crew to leave. I then went to the crew, told them what had transpired and that we wouldn't be using their services, and they said they had already added the cleaner to my water. I asked how long and what charges I would get for the tank cleaning, they said 2 hours plus the cleaner. I agreed and went inside. Brent called them, told them to leave then, with the cleaner still in my water supply, effectively preventing us from using our water. This isn't ok. No one should be held hostage by poorly written bids that imply a scope of work that the service provider changed based on their wants. I will be investigating legal options. At the very least, I hope this helps other avoid a company that don't care about their clients. Maybe that's why they recently had to change their CCB number.
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October 2023 by kevin davis
Anything to do with water these guys have it, or can readily get it!K-Diz
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September 2023 by Steve Woodcock
I purchased a water heater from this store roughly 3 yrs ago. I called with some troubleshooting questions regarding the pilot light going out. Little to no effort to help troubleshoot the product they sell. Simply "call a service in to inspect".I can get this level of support at Home Depot....
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September 2023 by Mark Bassett
Awesome service - Brent and his team diagnosed a hole in the pipe from submersible pump in my well at 2:00pm - had new pipe, new wire and all fittings in stock on service truck- water pumping by 5:00pm
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June 2023 by Joe Repasky
Best place for help with anything that touches water
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March 2023 by Carrie B.
I had a twenty-year-old chair that broke and needed two of an odd-looking size screw. After spending a few minutes trying to figure out what exactly I needed to order, I decided to swing by Saffron (thanks fellow Yelpers!). The friendly guy took a look, went in back, and brought me what I needed - for a whopping 90 cents! Thank you, Saffron, for saving me what could have been a super-annoying trip wandering through Home Depot.
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January 2023 by K Dog
These guys are great. Always have what I need! Friendly and knowledgeable employees.
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December 2022 by Ed
Saffron's is the best place to go for rinky dink plumbing parts and supplies. And for bigger things, too. Very competitive prices, too, if not less. Too bad Mr. Saffron is no longer around, but age catches up with everyone, I guess. I always liked seeing him. He seemed to be a calming influence when I was usually stressing about getting a plumbing job finished. Haha. I liked their older location downtown better-it also had a very handy and cold drinking fountain in back. But I guess there's more parking at the new location. I also like buying parts without all the fancy packaging the big box stores often foist upon you.
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November 2022 by apson ueafueapan
Very good service, very good company in town.
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October 2022 by Marci Curtis
Great supply store! Recently the store (est. 1910) has moved to a really cool building built in the 1920's. Wonderful staff and the owner Adam is a gem!
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October 2022 by virgil guthrie
very helpful. Went out of thier way to try and find an unidentifiable part for me
