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April 2024 by Deborah Unger
Soviet-style customer service.
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April 2024 by Brian Conner
Pharmacist was rude and had no timeline on when would be ready. Terrible customer service. They told me to not call back to check the status because it slows them down and they would fill when possible. I only called once and made me feel I've called numerous times.. Doesn't make sense on how I would know when ready unless I have text alert and that doesn't work half the time also. Avoid Safeway pharmacy if any way possible.
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February 2024 by Nancy G
Worst pharmacy! They never have your prescription ready. You call and get told it’ll be ready in 45 mins just to show up 3 hours later and be told it’ll be ready in 45 mins. The constant understaffing is ridiculous.
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January 2024 by Brooke Zirker
Not going to lie I don't write a lot of reviews.. but this has to be the worst pharmacy I have ever used. I end up waiting at least 30 minutes in line every single time. Yesterday there was 12 people in front of me in line and 2 behind me. This is by no means the employees fault, it is the company. Employees are working as hard as they can, but please Safeway hire more people. There is only one person helping people, and they are clearly overworked. Safeway do better. And everyone else literally choose ANY other pharmacy.
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December 2023 by Ian DeMar
These folks are amazing. The number of customers they have has increased 3 fold, and they still manage to get things done in a respectful and timely manner. Their Pharmacy Tech Dineen is the most pleasant, cool to talk to person. I suggest transferring your services over this way?
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October 2023 by Meghan Thornton
Same review as everyone else. Takes forever to get your meds. I’m now waiting 1.5 hours coz they only filled half of my prescription? Who’s in charge of this place? Get more people!
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October 2023 by Gabi Stainbrook
Every 28 day i git my pain meds so yesterday I wund to pick up my meds but WOW 1 off them was on order,how samthing like this by on order that Sud by on ther sells, so pepol can git ther meds see sad ther OUT ,Der parmecy manager not doing his JOP .
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September 2023 by Dusty Graham
A joke. Why have a customer service when your company cannot keep up with the service that you provide?? All these employees milling around doing nothing and only one person working out of two registers or is it three with all the services that you provide prep your customers to not stand eight deep in a line for 30 minutes I've been here 30 minutes. For a money order.One customer service Checker and one regular checker. Customers asking for help and yes they're hiring!
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August 2023 by Carley Blair
Didn’t update hours on their recording. Came to pick up needed medication and they were close. Should of either updated hours or found someone to cover. Very upset about situation.
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August 2023 by Kelly Bond
They have NO idea what customer service looks like. Call to them this morning to ask about an RX written and sent last night. They said they got it but it wasn’t ready yet. Go by after work to pick it up and they say they are out of stock. No call, no text, nothing all day after the call made this morning. Ask the staff behind the pharmacy desk why or how this could have happened and legitimately nothing but blank stares. The pharmacist Greg also has nothing to say when asked the same question. What happened to common courtesy and customer service. At the very least an apology and possible solutions are warranted in this situation. DO NOT USE THIS PHARMACY! You are better off using those Rx by mail pharmacies. Sadly better customer service from automated phone calls.
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October 2022 by Alexander Fournier
Not only do they never answer the phone for a call in prescriptions this is also the ONLY Safeway that won’t let you pay for over the counter meds at their pharmacy. I’ve never had problems with other Safeway pharmacy’s.Just go to Walgreens, this pharmacy isn’t worth supporting.
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October 2022 by Van Tran
Came out here recently to get a shot and was pleasantly surprised at how quiet & clean their waiting room is. They seem well staffed or at least during the day I had visited. The pharmacy tech I spoke with was very prompt and helpful. Overall I had a good experience here & would consider transferring my prescriptions here.
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September 2022 by Teal Atp
Right now if u go to the Safeway on Lancaster and silverton a region manager from arizona will be doing a walk through but they have all the shelf’s stock up , bakery, hot food already!! And brought over extra employees from other stores to help … so go now lol the lies the stores do cause this store never is ever stocked up !!!
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June 2022 by Debra Glass
They use to be good now they never get my prescriptions and I have to call my Dr again and they tell me they sent it. It really has messed me up with my meds...I am going to change pharmacies.
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April 2022 by Vv Valdez
They win the number one WORST pharmacy!!!! They never have the meds ready when they even pick out the day and time!never answer the phone! Matt if I have his name correct is such a rude person!!! He made a very rude comment talking about (antibiotic) “it’s not your first time taking it WOW” like why do you care??? He should be grateful he has a job!!!! I’m never going back here awful service!!!!