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October 2020 by Kyle Rogers
We are so happy that we finally have the window drapes we'd dreamed about for years. I know the wait time is long. There were so many people on the waiting list because everyone telling me they make the good stuff. I can say to you in the end it is all worth it. The drapes are so gorgeous and so well made, after we had installed them, my wife almost cry! Our only regret is that we didn't send in our order early, so we have to sleep in the bedroom without curtains for 2 months! We are very grateful and absolutely love our windows now! We love the style, the fabric, and the texture is so lovely, the color is wonderful. They did such a fantastic job. All our drapes are well made and look absolutely gorgeous.
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August 2020 by Connie Furguson
Great experience from start to finish. Would definitely use these guys again. Their team provided me with detailed graphic of all the design drawings, something can't get from anywhere else. Everything in the project was addressed and attended to. From the start to end, all the workers were extremely courteous and kept the area clean and tidy. was very professional and easy to work with. The workmanship was top notch and the final product came out much better than we had expected. I would highly recommend them to anyone.
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July 2020 by Cynthia Blu
I highly recommend them for any whole home re-decorate project. They are great to work with, superior service, the staffs are the friendliest people I've come across. When I had some broken parts due to my fault, they sent me the replacements free of charge right away! I think what I love most is that they will always come up with design ideas that are so appropriate. Making me wonder, "Why didn't I think of that?!" - It's clear that their team is truly prepared to transform pretty much any type of home. Genuinely I wish I had found them sooner!
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July 2020 by Kristin K.
I used this company to get my drapes done for the living room and dining room windows. Purchased the full sets with swags 162” and 158" wide and the panels 108” long. It was very helpful they have thousands of fabric and accessories to pick from. There were several people from the company came to help me with the process, they were very friendly, knowledgeable and patience. I am happy I was able to find the fabrics I really like. The entire process was easy. It took a little bit of wait for the drapes to finish but all came out look very nice and beautiful, excellent quality! The color of the material and trim coordinates perfectly! Can't wait to finally show the new drapes to my friends after this corona virus madness. I will recommend them to my friends and use them for my other rooms again.
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July 2020 by Linda O
We are delighted with the curtains you made for us, just beautiful!! Gorgeous curtains and we really love the way how they look. Mary, the tassels match the curtains fabulously, couldn't be more perfect!! Super job in making our room more beautiful! we are really pleased with your curtains and quality of the fabric and design!
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June 2020 by Dee Coleman
DO NOT BUY FROM ROOMS BEAUTIFUL! Misrepresentation and incorrect item sent. No backing by the company that works out of their home! Not a warehouse as they represent. I will be posting this complaint to as many sites as I can so buyers can know that they really need to do their homework prior to getting their order finalized. We ordered late April got our order First week of May. We agreed to include the expedited shipping in the total price of our order. We received purple sheers when we ordered light gray sheers. We asked for samples prior to finalizing the order and paid to receive them. We ordered gray drapes with light gray sheers. We got purple sheers. I have not even hung the drapes because of problems with Mary C for the last week on our order. We have three problems. Uneven bottom, incorrect color sheer (Which we told the day it arrived) and a noisy track. We were also shorted the screws to put in the track. They told us to go buy our own... It appears this is a husband and wife team who work out of their home (which seems to be a nice home). They are only concerned about getting your money on the front end. Once they have it, there is no customer service and you are put aside... If you buy don't expect any back end service. Their testimonials all seem to be fabricated because you cannot post your testimonials on line (odd???). Why no negative testimonials. I will be posting this real testimonial to google/yelp and contacting the better business bureau. I have attached pics of the sheer and sample, the pic of the uneven sheer and some info from their website. I only want what we ordered. Nothing more and nothing less. We should not have to pay extra for their error. I understand a dye lot issue but gray and purple is a big difference. It looks like these sheers had been faded by the sun for a long time. I had immediately notified rooms of our problems the day the materials arrived. It is a week later and no resolution. I have been in a very uncomfortable dialogue with Mary where she even cussed and used gods name in vain.... We are sorry we bought from this company. They painted this fake persona of a warehouse, factory professionalism. The pics of the items look like they are all done in CHINA. NOT even from their home. They are a husband and wife team. trying to generate as many deals as they can. JUST EXPECT NO backend service and backend problems. I rarely write reviews but felt this had to be written. We spend a few thousand dollars and now I wish we did something different. These probably won't last long and the drapes are cheap.... Notice that the drapes and equipment never went to Oregon... Came directly to us. See the shipping label. See their false website promises. They only took Zelle or check because they know they would never win with a credit card company for a mucked order. Only pay for things like this with a credit card. Only then will you have some recourse. BE AWARE OF MARY & ROOMS BEAUTIFUL....
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June 2020 by suzie ranner
I have a large sliding door that needs a custom pinch pleat drape due to pet damage. The drape came in nice packaged and easy to hang. Love the fabric! The color is perfect as in the picture. The craftsmanship is better than I can find elsewhere, fully lined and with weigh pieces in the bottom hem and corners. Several of their staffs helping me with the process, they are very friendly and knowledgeable. I consider myself picky but I am sold, will use their service again for my other rooms.
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May 2020 by Dee C.
We ordered late April got our order First week of May. We agreed to include the expedited shipping in the total price of our order. We received purple sheers when we ordered light gray sheers. We asked for samples prior to finalizing the order and paid to receive them. We ordered gray drapes with light gray sheers. We got purple sheers. I have not even hung the drapes because of problems with Mary C for the last week on our order. We have three problems. Uneven bottom, incorrect color sheer (Which we told the day it arrived) and a noisy track. We were also shorted the screws to put in the track. They told us to go buy our own... It appears this is a husband and wife team who work out of their home (which seems to be a nice home). They are only concerned about getting your money on the front end. Once they have it, there is no customer service and you are put aside... If you buy don't expect any back end service. Their testimonials all seem to be fabricated because you cannot post your testimonials on line (odd???). Why no negative testimonials. I will be posting this real testimonial to google/yelp and contacting the better business bureau. I have attached pics of the sheer and sample, the pic of the uneven sheer and some info from their website. I only want what we ordered. Nothing more and nothing less. We should not have to pay extra for their error. I understand a dye lot issue but gray and purple is a big difference. It looks like these sheers had been faded by the sun for a long time. I had immediately notified rooms of our problems the day the materials arrived. It is a week later and no resolution. I have been in a very uncomfortable dialogue with Mary where she even cussed and used gods name in vain.... We are sorry we bought from this company. They painted this fake persona of a warehouse, factory professionalism. The pics of the items look like they are all done in CHINA. NOT even from their home. They are a husband and wife team. trying to generate as many deals as they can. JUST EXPECT NO backend service and backend problems. I rarely write reviews but felt this had to be written. We spend a few thousand dollars and now I wish we did something different. These probably won't last long and the drapes are cheap.... Notice that the drapes and equipment never went to Oregon... Came directly to us. See the shipping label. See their false website promises. They only took Zelle or check because they know they would never win with a credit card company for a mucked order. Only pay for things like this with a credit card. Only then will you have some recourse. BE AWARE OF MARY & ROOMS BEAUTIFUL....
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April 2020 by Greg M.
Mary was very helpful with helping me pick the color, style and size. She was always available and e-mailed me in the evenings as well as weekends. I was very nervous about the whole process, but didn't want to go to someone like Hunter Douglas who charges 3X the price of Rooms Beautiful. Mary was very patient with me the whole time. When the curtains arrived, they looked better than I imagined and the smart motorized curtain rods worked perfectly! I would highly recommend Mary and Room Beautiful to anyone looking for custom curtains, but doesn't want to spend a ton money! I also highly recommend the smart motorized curtains, they make life so much easier!!!
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January 2020 by Anh T.
I ordered 2 curtain panels from Rooms Beautiful. The website shows all the beautiful custom made products but beware. They are good with answering calls and your questions but the workmanship is far from custom made level. I worked with Mary, sent her a pic of my curtain and order a similar one. We received the curtains and it looked nothing like sample i sent her. We ordered Euro pleat curtain panels for our window. They made the pleats so far way from one another to cut cost, and that make the curtains looks cheap like store bought ones. I'm not complaining about the thinness of the fabric because that was our fault for not requesting fabric sample. If you look at the descriptions of their fabric, they're all described as thick, high quality fabrics but please beware. If you're expecting a custom made curtain please save yourself some trouble, spend a little more to get a real custom made one.
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March 2019 by M E.
I have a friend who went to work for this couple and they refuse to pay her. Very shady business practices.
