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September 2024 by johnie brown
Awesome experience !! Scott and his colleague April made the whole experience amazing
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September 2024 by Peter Juhren
Great experience, and excellent customer service. Service Advisor Johny was outstanding and very professional. Highly recommend Roberson service.
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August 2024 by ashley messoline
The warranty repair problem was a difficult one but Loring and the techs kept after it until solved. We buy a new car every three years and Roberson will be the first dealership visited after this experience.
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August 2024 by Pam Amy
I was very happy with the service I received at Robersons in Salem! Bryan was the service person who checked my car in! Always pleased with the friendly people and quality service I receive! Timely also!
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August 2024 by Mark Parra
I worked with Bryan at the service desk. Prompt and incredible attention. Brought in my car for an oil change and multipoint inspection. Will definitely return for future service appointments.
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August 2024 by Lori Sattergren
Scott Cole was very helpful and made my experience purchasing my Jeep great.
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August 2024 by Kassandra Bruhn
Kody is by far the best and most attentive and trustworthy car guy I’ve ever dealt with! I’m a 3 time repeat customer and will continue to only work with Kody and Roberson for all of my future car deals AND refer all of my friends and family!
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August 2024 by Mathew Free
Hayden and Matt are amazing. They made our purchase very easy.
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August 2024 by Casey O'Brien
Installed my rotors incorrectly and then refused to do anything about it.
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August 2024 by Kevin Cummings
Pleasant experience while I was visiting from Missouri. Staff was courteous and service was fast. Can't recall the name of the service rep but he was on duty 10:00 on 8/7/24.
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August 2024 by Jamie Lynn
Posting on behalf of Becki- “Brian in the service department provided me with excellent service even when there was a small problem, he was able to fix it. I will continue to get my car serviced here!”
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August 2024 by R. Tad Boulware
First, let it be known by all that if a negative 5 stars was available it would have been selected. It’s called “Customer Service 101…NOT”. Purchased a used Jeep from
out of town that only had one key fob so I drove down to Robersons to have a new fob activated that I’d purchased thru Amazon…as well as to pick up matching touchup paint. I was approached by a nicely dressed Roberson employee (facial hair) asking if he could be of help. After explaining what I needed he inquired if I had purchased fob thru Roberson. Finding out I had purchased at Amazon I was told they could do it…for $100. $100!!!!!! I’ve always been told that car dealerships make their money via their shop rather than new car sales. Do you think there is any chance in the whole wide word that I will ever…EVER…step foot on Roberson property? I’m an 83 year old man that most likely spend thousands of dollars in repairs on my auto for my remaining years. Never will I ever spend a penny in Robersons. Hope others will appreciate my review and shop elsewhere for their next purchase. Roberson should
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August 2024 by Jon Luethje
Jerry Christiansen was very professional and courteous servicing my truck with Roberson Motors. Will definitely use them in the future.
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August 2024 by Scott Beaudry
NEVER GO HERE!!! Took jeep there for check engine light. Got a call say $600 for new head. About a week later another $600 for new intake. I tried calling them close to a dozen times over a 2 month period and left messages every time and never once got a return call. Finally 2 months later get a call and jeep is done and just shy of $2,800. I don’t know how they got $2,800 from $1,200. Total bill was over $5,000 but warranty covered some of it. Of course they didn’t tell me it was gunna be over $5k in the beginning cause then I’d of just bought a 5.3LS and put in it. The worse communication from any business I’ve ever dealt with in my life. After 5k in repairs, brought Jeep home and now have a huge oil leak. I’ll fix it myself before going back to that greedy business. Hope someday they get screwed over just like they do daily to everyone that goes there.
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August 2024 by Kyle Kennedy
Service Department- Poor service and bad information:
My Chrysler van had a blown head gasket and I called in to obtain a quote for replacing both head gaskets. They quoted me $2,800 to replace the head gaskets and it would be a 2-3 day job. I asked a lot of questions because this was the best quote and fast turnaround- I asked about machine work, what they would be replacing, etc. I was assured this was a good quote and received it in writing. So, I set an appointment just over three weeks out.
I arrived at 8 a.m. to drop off my vehicle. Their system was down so check in wasn't super smooth but understandable. They said they would confirm the diagnosis and let me know. I didn't hear anything, so I call at 4:45 just to get an update. They told me the tech had gone home and I'd get a call in the morning. 15 minutes later I received a text (in all caps) stating they confirmed what I told them and would call me in the morning.
Next morning, no call. I waited until around lunch and called to check in. They apologized for not calling and said they'd call me back shortly with an update. Again, no call. I called them back at the end of the day, about 4:45 again, and finally spoke to a "service advisor". He told me he hadn't called me back because the parts department kept sending him the wrong info and blamed some other internal folks. He then asked me if I wanted to come pick up my van. He wasn't professional and never attempted to apologize for not returning my call. He told me he'd call me back the next day with a plan and update.
Next day, no call again. I waited two days and called back. I didn't get a return call. He finally texted (seriously, a text) me a quote for $4,500 to replace both head gaskets. I asked him why the different price and he asked to see the original quote they sent me. He looked at it and told me the original quote was missing a "bunch" of parts- intake gaskets, valve cover gaskets, coolant, and a new water pump. This doesn't come close to the $1,700 difference.
I next asked to speak with the service manager who punted me to the assistance service manager. He called me and was the first to apologize for the inconvenience and said the new quote was the new price even though I had it in writing- no effort to make it right. He then asked me if the service advisor had told me about my motor- which he had not. Apparently, there is an issue with some of the motors and for a time, Chrysler had extended the warranty and was good will replacing the complete motor. He said it no longer applied to me and they couldn't tell me if my vehicle was impacted.
I next called Chrysler corporate to ask about a potential good will fix. They said they would look at my case but needed a new diagnosis. I explained my vehicle was at the dealership currently and had a new diagnosis. They said it should be entered in the system and have the info but the dealership hadn't done this.
Back to Roberson- I asked for the documentation and received some unofficial paperwork that wasn't their typical paperwork.
Enough was enough, so I went to pick up my van and move on. I got their and it took nearly 20 minutes to recover my vehicle. The guy at the counter, who was about the only redeeming part of this experience, couldn't find my vehicle in the system. He couldn't locate anything about my vehicle. He finally found it in the shop but was asking around for help at the desk to find any paperwork. The assistant service manager sat 5 feet away and listened to this poor guy without ever offering to help. It ended with the guy saying, "well this is embarrassing; I'm not charging you a thing". I asked for some paperwork, and he said there was none. I asked him to mail it to me and have yet to receive it.
I went to the dealership service department thinking I would get a
