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May 2024 by Greg (ChocoboXV)
Updated 2024: It looks like they’re getting more staff for the pharmacy and aren’t nearly as backed up as they were in years past. Everything is much better these days!
Old Notes: Frequently have problems filling prescriptions here and in the last couple months it’s almost impossible to get anyone there to pick up the phone. I just spent 15 minutes trying to call tonight and still haven’t gotten through. Same thing happened about a week ago.
Their staff is friendly but the pharmacy has really been going downhill for some time now…
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April 2024 by Addisyn Brown
This store goes above and beyond what they are required to. I appreciate all the help I receive here. The pharmacy has my meds ready at a quick pace. Much faster then any other pharmacies I have tried here in Salem Oregon. Also a HUGE kudos to Hayden in the pharmacy! Great customer service!
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January 2024 by Skye Blue
Most unfriendly customer service I’ve ever had. I’ve been going to Walgreens for years and even though they’re not perfect I’ve never been treated like I was the one time I had to go to Rite Aid. Walgreens was out of my medicine but told me to take it to Rite Aid, which was right across the way. The lady at Rite-Aid immediately told me she wouldn’t fill it, even though I told her my Dr. would call them. she acted like there was a problem and treated me like I was trash. I’ll pick up this prescription but I’ll never go back.
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December 2023 by Sky Janice
The pharmacy staff are unbelievably rude. Terrible, atrocious customer service. They really give you a hard time over the phone and are very disrespectful as well. Very poor behavior. Go somewhere else. Save yourself the time and headache. These people are genuinely bitter and have no clue what they are doing. Someone I know also had to stop using their pharmacy for the same reason.
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November 2023 by Sky Graham
The pharmacy staff are unbelievably rude. Terrible, atrocious customer service. They really give you a hard time over the phone and are very disrespectful as well. Very poor behavior. Go somewhere else. Save yourself the time and headache. These people are genuinely bitter and have no clue what they are doing. Someone I know also had to stop using their pharmacy for the same reason.
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October 2023 by Cassie W.
The pharmacists are rude. I felt they were talking down to me and being very dismissive. My doctor gave me a prescription and told me to ask how much they cost at different pharmacies- when I asked how much it was - they wouldn't help because they said they "do not provide that service- absolutely not!" (Unless I fill it there) I'd already had my birth control prescription sent there and it was $25 more than the one I got at my previous rite aid (I just moved here). I'd been taking that prescription for 10 years and the other Rite Aid always gave me the generic version because it was more affordable for me. These ladies were not helpful at all - and made me feel they were looking down on me, acting like my asking simple questions - disgusted them. (I live down the street and was dressed in pajamas- i have an infant at home and my mom was watching him so I could run to the pharmacy really quick). I work in health care - and it is disappointing that these other health care workers treat people this way and appear to have no compassion. The head pharmacist walks around very angry looking and not approachable- I'm honestly scared to go back!
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September 2023 by Katey Meier-Smith
After being fed up with the Walgreens a mile from my home, I decided to ditch them and try Rite Aid. They have hours every day (a rarity nowadays), they were prompt (even on the weekend), the cashier was so nice and the pharmacist took time to talk to us about more than just my prescription (and was incredibly nice!). We won't be going back to walgreens, this is worth the 5 mile drive.
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July 2023 by Erik L
It is really obvious this corporation does not value its employees and does not pay them enough
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July 2023 by Kim Shay
The pharmacist went above and beyond!!!
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July 2023 by Kenneth Porter
Rite aid caries things that other stores don't. Friendly and helpful service, and you can't beat the savings with your Rite Aid rewards...
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May 2023 by Brian N.
DO NOT WASTE YOUR TIME HERE!! This pharmacy has the most inept group of employees I have ever seen. The worst one is the older red head that sits in the drop off zone. She is god almighty awful. She won't fill things unless she wants to. Bring $20 and flash her with it when you drop off if you want to get your script filled. The lines that form in this place are unbelievably long and often times you can be in line and people just cut in front of you. Or they are sitting down in the corner and then they just hop in the line right in front of you. The staff does nothing and if you say anything they laugh at you like the young brunette clown that was checking people out. It's the most disorganized circus I've ever seen. I had a 90 day supply issued 30 days ago and they only gave me 30 days of it. Tried for the last 3 days to get it refilled and nothing. Wouldn't even give me a 2-3 day supply (because you get very sick if you miss just a day) while they get in touch with my doctor on vacation. What fuckery! Absolute madness this place is.
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May 2023 by Bethany Trull
I don’t usually go to Rite Aid but I would for sure go back to this one. I noticed it was very clean right when I walked in. Then the cashier was so so helpful and kind. She showed me you can sign up for rewards to get the discounts but not put in your email to avoid junk mail. She saved me $13! Thank you Tina!
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February 2023 by Harper Dean
A really good Rite Aid - everyone is always friendly, polite, and efficient. The pharmacy and front end staff are all great and the facility is clean and well stocked.
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January 2023 by Paula McNeeley
Friendly cashier, friendly customers as well. What I wanted was in stock and bonus on sale. I belive the friendliness of the staff is a big part of the overall positive atmosphere in the store.
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November 2022 by Heather Mckinstry
Very rude staff. I called because the Rite Aid in PDX wouldn't pick up, mentioned I was form CA and she said we can't even take care of our own.
