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February 2024 by Jeff And Kelley A.
My wife had blood work done there . Medicare did not cover cost . Quest charged over $1400 dollars for blood work done that every Doctor we talked to said this should of not cost much more then $350. Kind of tough on retired people living on a fixed income and taking advantage of no coverage from our insurance. pretty sad.
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July 2023 by Alexander Crawford (AJ)
Super long wait times, don’t keep apts on time waited for 45 minutes before leaving after a terrible experience
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July 2023 by Philip Scott
I just had some blood work done earlier this week at the Salem Safeway Quest and we were treated with the best of kindness and respect. The nurse was most helpful despite the fact that our clinic had messed up and not sent the Lab Order in .
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May 2023 by Cody Halverson
Just got the bill for some tests that had to be ran and they charged A LOT more than other places. So if you have an out of network insurance, steer clear or you might be getting a huge bill.
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March 2023 by Vanessa Willard
Understand this is not a Doctor's office. They don't have a receptionist. I love this site for getting blood tests when I don't want to drive to Portland to my Doctor's office. Billing has gone smoothly for me. Setting up your appointment through the Quest Diagnostics website means everything except checking in with your ID card and Insurance card is done in advance. I have found the phlebotomists to be friendly and professional. I will use them anytime.
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March 2023 by Carie Lea
I showed up today for my 1:10 pm scheduled appt.. I have never been to a Quest lab before. There is no one to greet you or say 'hello, welcome' or let you know you need to check-in on a device on a stand that is the size of a tablet. If you don't check-in, you're ignored. If you don't check-in, apparently, anyone who is there as a walk-in or shows up an hour early and gets their appt. time wrong goes ahead of you. Not one lab technician took stock of who was sitting in their very small waiting room .. they can't miss you. But they don't talk to you. So because a gentleman was there for his 1:50 pm appt. and thought his appt. was at 12:40 pm (not possible, they're closed for lunch from 12:30 - 1:00 pm) checked-in ... they took him first. Instead of simply asking, 'Is our 1:10 here?' or 'Is our 1:20 here?' they took this gentleman ahead me at 1:09 pm. There is no sign indicating anybody needs to check in and NO COMMUNICATION between the staff and the customer/patient. Appalling. Your appt. time means nothing. Apparently they don't keep appts.. And after they took this gentleman before me, they THEN called out another ladies name who wasn't there and I let them know I had a 1:10 appt.. "Did you check-in? Check-in." Nice manners. Check-in where? With whom?? Where is the courtesy, the professionalism, some personable interaction? When I asked why the gentleman who was wayyyy early for his 1:50 pm got to go first the blonde ponytail lady told me "because he checked-in." You don't prioritize and call out appt. times? The whole purpose of us making an appt.. Never again. My time is important like everybody elses. Why make an appt. they're not willing to keep? The young lady who drew my blood, Raven, was wonderful, friendly and supportive. The young lady with the blonde ponytail was wearing a lab jacket so I did not catch her name. It never hurts anybody to extend 5-10 seconds of etiquette or common courtesy, especially if you're the one providing a service to a patient and for which we're paying.
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December 2022 by Chip Davis
This corporation is amazingly cold. Customer service is a foreign language to them. I had some labs taken for my doctor 2 weeks ago, and the results are still not in, nor were they forwarded to my provider. Trying to call them is a useless waste of time, as you CANNOT reach a human being. No Way no how. We should all boycott this company, the owner is responsible for bringing drug testing to the masses, because it was good for his business. I can't believe I went there...
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July 2022 by Neal F.
Had a 7:50 appointment, out by 8 AM! The Phlebotomist was super nice and quick. She is an excellent Phlebotomist too! Didn't even feel the needle.
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July 2022 by Cari H.
They take forever. There’s literally never anyone waiting but it always takes so long to get anything done because the people working ALL move at a snail’s pace. I’ve been there a few times now, different people working each time, and they are all just so insanely slow in everything they do. Last time I went in, there was nobody else waiting and a woman said it would be just a minute… before leaving me sitting there for nearly an hour.
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April 2022 by Carol Miller
I was happy to be able to get blood work done with a fairly simple easy process. What makes me wish I could give a 0 star was the billing issues and the communication between the reps on the phone and the actual people in the back office that could do something about it. Over the course of a year, I was back and forth with the billing multiple times and never getting it resolved. They turned it in to a collection agency so I called them again. Of course no help at all. I finally just paid the bill and said NEVER AGAIN will I be back. Terrible billing, communication and patient advocacy.
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February 2022 by Alita Hawksworth
Had scheduled an appt online to do a vlopd draw. Easy process. Walked in and checked in on paper. Waited about 10 mins. Friendly and masked staff. Process was painless and easy.
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December 2021 by David M.
Miserable communication. No way to talk with a person or find out if the office is open. Drove 2 hrs round trip twice to find "delayed opening due to inclement weather" sign on door. Amazing that the folks working at Safeway can make it to work no problem yet the lab can't be bothered to update the phone message or website accordingly, let alone post what the delay means in real time on the sign taped to the door.
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September 2021 by Josh Regan
Great experience getting my blood drawn. Friendly staff and very professional
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August 2021 by Kathy O.
Had my timed blood test done here over a week ago. My doctor hasn't received results and they can't find my record in their portal, yet they've already submitted the claim to my insurance. Impossible to reach anyone by phone. Now the timing of my medication level testing is thrown completely off and my doctor needs to know the levels before refilling my prescription. My previous labs had results in under 3 days. Do not recommend
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May 2021 by Emlik
I was gonna write a bad review but decided not to because my bad experice was due to a single employee
