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September 2024 by Anni C.
The groomers are ridiculous I took my dog there and she has scabs all over her back they do not know how to groom a shih tzu
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July 2024 by Andrew R.
My girlfriend, dog, and I went to this location after recently moving to Salem. We had planned to bring our dog there for monthly grooming and buying her food as needed. The staff were so rude we ended up going to a different pet store altogether.
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July 2024 by April B.
Originally we came to the store hoping to get my dog groomed. After learning that we needed to have her rabies vaccination paper with us (not previously mentioned when we had called) we browsed the store for a bit. My boyfriend had picked up a medium sized bag of dry food and a case of wet food for our dog while she and I looked at toys etc. We were making our way to the registers when an employee stopped us and grabbed the bag of food from my boyfriend saying there was a hole in it. We were apologetic and confused when he then started repeating "I'm asking you to leave the store." It was humiliating and completely unfounded. It's not like my boyfriend was trying to conceal a huge bag and case of food. So we left the store and went on to Petco where we spent $48 on food and made the appointment for our dog's grooming.
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June 2024 by Sandra S.
I bring my senior cat in for grooming (Lion Cut) because she's getting older & can't groom herself see she used to so she gets bad mats in her fur. They always do such a great job & I know she doesn't make it easy for them. She looks adorable with her little fur boots & Poofy face. Isabel is great with her & she always comes out perfect!!
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May 2024 by Denita Ware
I went to buy flea product for my dogs and cats. They were very helpful, reasonable priced. I will return to buy more. The girl at the counter was very helpful.
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January 2024 by Autumn H.
Very nice staff and they are very helpful. This pet smart is clean and organized. My dog loved coming to this store so much that he pooped and peed,lol.lol so yes I recommend this place to all. Parking could be better but there is alot of buildings that are close.
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November 2023 by Nathan W.
I've been coming here for several years, and I'm sad to say, that the new employees and people they're putting in "management" positions seem to lack "management" training or skills. If you have more than one pet, then I would think twice before coming here. The people they are employing here seem to really dislike their job, let alone having to do it. Each time i come in here to buy food for my pets I am gawked at, harassed, talked about, and feel uncomfortable due to the comments the employees make about the size of my purchases. Their employees "Brennan" and "Nate" seem to really dislike having to do their job if it means they can't run their mouth and make sly comments about my purchase size. Let alone make comments about their other employees to customers if said employee isn't doing their job "fast" enough. They make an uncomfortable environment to shop in for customers, and an uncomfortable environment for their employees that they talk poorly about. Talking to their other "management" seems to change nothing besides making them^^ more passive. I will be taking this to the corporate level next, I've had enough of the unnecessary comments and dialogue from these workers. Scan the food, bag the food, do your job you get PAID to do, and stop running your mouth about other people. Don't like it? Find another job. Because I won't be finding another store to shop at.
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October 2023 by Micky Mattox
Thanks for carrying our Whole Earth Farms dog food. We appreciate it. God bless!?✝️?
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September 2023 by Nancy R.
Staff greets customers when they walk through the door. Staff has always gone above and beyond to be sure I have just what I was looking for and at the best possible price. Store is bright and clean and well stocked.
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September 2023 by Dianne M.
I took my Bichon to Isabel at Salem PetSmart Grooming and she gave him the best grooming he's ever had! He looks perfect in every way and I've never been happier with a groomer. Thank you, Isabel for a spectacular job!
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March 2023 by Kathie B.
This has to be the worst place my dogs have been to. I spoke with the groomer on what I wanted but my 4lb 15 yr old Yorkie with no teeth (I rescued her that way) got just the opposite. No summer cuts and no lion cut around her face. It was September and we're not in California anymore. She ended up a mess! The groomer shaved all the hair off one of her back legs. On top of it all, she still smelled. My poor baby looked like she was in a fight and lost. My other dog is 22lbs 6yr old rescue. He came out looking like he had been a fight and lost too. I don't even think their nails were trimmed and filed which I paid extra for. I think they over booked cause were had to wait 30 minutes until someone could check us in and the whole time waiting a Bernese Mountain dog was screaming while getting a haircut. It gave me a headache and my poor dog were shaking in fear. I wish I would have left then. I left and ran errands but after 3 hours I got worried and went straight back to see what we going on. I groomer had left and didn't call me to come pick up my dogs. The next day I called and spoke to the manager and got my money back. The so-called groomer was not qualified and poorly trained. No one supervised her or checked her work. What a nightmare, I will never go back. I BET SHE IS STILL WORKING THERE TOO.
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February 2023 by Kathryn Lueck
Great staff and they do an Awesome job
