-
December 2023 by David Cantrell
The nail trim service is a true blessing. My girl has a very long quicks and they were able to accommodate easily. Will definitely use this as my number one pet store.
-
December 2023 by Crystalyn Plattner
Great local pet supply store in West Salem. This is our favorite pet store. They have everything you need, plus their own in-house cat. They are always friendly and helpful. Highly recommend!
-
December 2023 by Heather Giles
This is the best priced place for grooming you will find. Absolutely do recommend.
-
November 2023 by Sylvia Rincon
The young women who run this small shop are very knowledgeable about cats. They've given me great suggestions on food and supplements.
-
August 2023 by Dave A
This store does not honor its advertised prices. I just purchased some koi food that was advertised in-store @ $3.50/lb. but had to pay $4.99/lb., even after showing the salesperson the advertised price. Very poor business practices imho, so I will not be going back.
-
July 2023 by Debra Schaffer
I was given 2 samples of Susie's cookies & I'm very impressed by the reaction of my dog.....not only does she like them .....but it works it calmed her right down. ✅️ totally impressed by this product. And the quality dog & cat treats & stuff they sell.
-
July 2023 by Cindy Cruz
They are so nice. The groomers did amazing with clipping my dogs nails. My dog has anxiety when getting clipped and they were so calming with her.
-
May 2023 by Susan Trumm
Love love love the business and staff. Great selection, knowledgeable and pet loving environment. The grooming department is second to none. Tessie, our senior Flat Coated Retriever, comes out so beautifully! Customer for life!
-
May 2023 by Skye Smith
The shop staff are always super friendly and helpful! The shop cat is easily the best part of visiting though - she's so sweet and likes to give you tours of the shop.
-
April 2023 by Sandra Gregory
They did a great job with Katy, and their price for grooming is very reasonable.
-
April 2023 by Gala Fles
I called Pet Etc last week and asked them about grooming my cat, I let them know that she is mean and asked multiple employees if that would be an issue. I was told by each employee that it was not a problem and they will try to groom her and one employee even told me "We do not give up very easily."Today was the day of her appointment and during drop off I again I let them know that she is mean and asked again if it will be an issue they said no but she had peed in her kennel on the way there, probably because she was nervous. And she said it was going to take much longer because they would have to wait for her to dry off. I told her that was fine but I could tell by her tone that she didnt want to do what she was saying she would have to do.We left the store and drove home but as soon as I walked in the door I received a call from Pet Etc where the gal told me my cat would be a great candidate for sedation at the vet because they couldn't even get her out if the kennel. I live about 2 minute drive from Pet Etc. So apparently "We do not give up very easily" means "We do not try very hard".She told me she couldn't even get her out of the kennel but no one evem bothered to take the top off of the kennel. I feel like they didn't want to deal with her because she peed in the kennel and it was going to take too long. I don't feel like they couldn't groom her, I feel like they wouldn't groom her.Regarding the owners response, your employees should not have told me that it would not be a problem that she is mean, the employee should have told me that if she hisses or growls they will not bother grooming her.I find it hard to believe that you don't have other pets growl or hiss. She was hissing while I was holding the crate and the employee said it was fine. So as convenient of an answer that is, I don't believe that is why they didn't groom her. I took her else where and she was taken care of very well with no issues and she did not have to be sedated, the employees just took the top off the crate.
-
April 2023 by Mary R.
Great people who love animals always friendly and helpful great selection of food and treats at reasonable prices
-
April 2023 by Matt Pellerin
Great little local pet shop! Top quality brand foods, a bit pricey but many of the brands are on a buy X amount get one free which balances against big box stores. If you have a large breed strong dog who hates nails being clipped, the staff in the back are amazing and fearless! Tip them well, because that is a rare constitution!
-
February 2023 by Jayne D.
Took my dog here twice. The first time they did a great job on her. The second time I had to call a few times before I could schedule an appointment, as they wouldn't call me back. That time they cut her ear slightly. I'm sure she's fidgety and that can happen. This time I've left several messages to make an appointment and they will not call me back. If you're busy, leave a message saying you're not taking appointments Trying to support local small business versus my dog being taken care of ... hands down, the dog wins. Each time I've been there I've been told you are shorthanded. That is not the customers problem.
-
February 2023 by Johnnyboytastic
Always friendly service, great people. Local to West Salem, which is a bonus for us.? They made it quick and easy for my old man (aka Shasta), who has a hard time on his feet. They do amazing lion cuts on my baby girl CoCo (Pomeranian).