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May 2023 by Frank Barone
Got a call from a robot imitating a human!Humans are inherently social creatures who get emotional value from seeing and interacting with one another. Yet when I call this company, I'm forsed at times to interact with a computer.Research shows that taking away the opportunity for this kind of connection can undermine service performance. Service can be emotional,technology cannot.We should always prefer having people help solve our connection problems.Less work for employees often means more work for customers. Stop forcing people to learn how to interact with your computer trash!There are many opportunities to create technologies that support employees’ efforts to create value for customer service. Robots can't do this.Technology should help craft an environment that enables employees to excel comfortably, without stress or angst, while not hindering the interaction as robots do.Corperations should engage customers in ways that won’t make humans cringe or feel obligated to respond to robots imatating humans.Robot phone machines are likely to make the service feel unnatural, less human.When people feel anxious, it’s human nature to turn to others for help. They shouldn't be forced to converse with or interact with a robot.This type of behavior is quite common. Yet many companies in high-anxiety settings – like financial services and healthcare – are funneling nervous customers to self-service technologies (“SSTs”) – kiosks, websites, and smartphone apps – isolating them at the precise moment when they’re most keen for connection. It is clear that these technologies are less expensive to offer than human support. But what’s less clear is the toll these self-service interactions may take on customers.It is exacerbating customer anxiety and doing long-term damage to service relationships. PLEASE STOP USING SUCH UNGODLY DEVICES TO INTERACT WITH PEOPLE.
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March 2023 by Gabe Dixon
Have illegally billed me many many times. Have talked to billing department many many times. Every time they try to deny it at first, but eventually admit that they owe me hundreds of dollars. Yet, they refuse to give my money back.
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January 2022 by Pam Mitchell
Our service person, Rod, is great... he always makes sure we have all we need, checks our equipment, is just a very nice young man... listening to others oxygen providers has really made us thankful to your service.
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January 2022 by Jerry Richardson
Rodney our delivery Guy is awesome he is very helpful every time he arrives at our house he is very friendly he always works hard to make the customer happy he is an excellent ambassadorFor the company
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January 2022 by deb
Rod is always accommodating and helpful. Knowledgeable, friendly and we think very highly of him.
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January 2020 by deborah sell
I was covered by insurance. They failed to bill insurance. Now a year later want me to pay.now they sent it to collections. Its a ripoff
