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April 2023 by Sloanne B
I am so beyond grateful for Pacific Medical Supply! I called at least 5 different medical supply stores and 2 drugstores and nobody had a knee walker. I called Pacific Medical Supply and not only did they have knee walkers, but you can RENT them, too! I received amazing customer service on the phone, and when I arrived to the store, I was greeted by three lovely employees, all with a smile and all focused on helping me. I manage a corporate retail and pharmacy store, so customer service is everything to me. I was so impressed with everyone here. It was a very easy process to rent the knee walker. Not only did they have me try it and show me how to use it, but they even showed how to adjust it if need be, and how to fold it up for easy transportation. When Keith noticed the brakes weren’t as strong as they were meant to be, he actually took the time to go and fix them for me. Again, I’m so beyond grateful and thankful for Pacific Medical Supply and their amazing employees. Thank you so much!!!! I appreciate you!
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November 2021 by Nicholas Pearce
They don’t refund returned items that you had used which is lousy since how would you know if works until you tried it? I think that’s pretty cold hearted.
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October 2021 by Lori T.
I was in search of a tool called a Handybar. After having no luck visiting Walgreens, calling an auto parts supply company and a hardware store I decided to call Pacific Medical Supply to see if they carried the Handybar. The gentleman on the phone was very nice. He physically went to look to see if they had it in stock. They had several on the shelf. When I went in to the store to purchase it, the young lady was very nice and helpful. Their store had an amazing array of medical items to help people after surgery, injury, or mobility issues. There were lotions, disposable gloves, toilet assist items, foot care supplies, walkers, adjustable height tables similar to the kind used in the hospital, wheelchairs, shower chairs, commodes, and many more items. I would definitely go there again if I am in need of medical equipment.
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July 2021 by Dap Dahlstrom
I can’t say enough about their customer service! You might get something online for less, but if you need help with it, it’s going to cost you much more in the long run! When I damaged the new electric wheelchair I bought for my husband, Tom was so gracious and did the repairs for free!
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February 2021 by Tami Jo Alvarado
Excellent staff. Friendly and super quick on deliveries. Also very helpful. I wouldn't go anywhere else.
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July 2020 by Tami A
They are an excellent company. Been with them since early last year and love them. Easy to help you out and super quick delivery.Example..I placed an order and said no rush. It was delivered to me in less than an hour?.Thanks for doing a great job.
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April 2019 by Marcia Lancaster
Great customer service people there. I had a loose folding hinge on my Walker and they fixed it for me in about 2 minutes. Told me they couldn't let me out the door without it totally secure. I went in there looking to get my tires fixed. If you need help call them and patronize The marvelous people there.
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April 2019 by Salem Aerial
They have the utmost integrity! They won't sell you something that won't help. Very knowledgeable and friendly staff. Best Customer Service Ever!
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April 2019 by Tami Castronovo
We always have a great experience when we shop at pacific Medical Supply! Whether it's getting parts replaced on a walker, or shopping for a new wheelchair, the are always friendly and helpful! Trish was especially helpful today and so sweet to my Grandma!
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April 2019 by crazy tom97304
They always help me find the exact item I'm looking for and the staff there is excellent and knowledgeable about what I'm buying
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April 2019 by Hollie Vanek
I have always been able to find what we need at Pacific Medical Supply. From the first aide kit for my office to slings for my children's broken bones. They know their stuff!!
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December 2018 by Amy Swing
An amazing selfless Company with a 6 star customer service rating.
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November 2018 by Mary DeFerrari
Recently, my elderly parents (89 yo) needed to replace one of their lift chairs. We visited several stores in Salem to find a good fit and price. When we arrived Pacific Medical Supply we found knowledgeable staff that helped us select the best features for their needs. Because their second lift chair was decades old and also ready to fail, my parents decided to buy a matched set. Pacific (including Tom, the owner) went out of their way to deliver the chairs after hours due to my parents' physical challenges. I am so grateful to Tom, Trish and Jesse for the great respect and compassion you have shown to my parents during that purchase, and since. Pacific Medical Supply will be our one-stop shopping place for any future medical supply needs.
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June 2018 by Mike H.
Just had a family member with a back surgery and I was able to obtain lots of information on walkers and other things to help him during recovery from the store. The owners are extremely nice ,extremely knowledgeable ,and I give them the highest marks. Also found some wonderful cold packs much better than the ones you find at the regular grocery store.
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April 2017 by Terri Chapman
This store has always had what I need on right on hand. The employees are courteous, helpful and willingly answered questions on the phone prior to my stopping in the store. I highly recommend this business.