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November 2023 by Jasmin Rawlins
Billy was amazing!! I got two flats from hitting a median and he was there quickly and got my car loaded up and to the tire repair shop fast and efficiently. I can’t recommend him enough! He even turned the heat on in his pickup while he was loading up his car. Amazing service!!Service: Special vehicle towing
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November 2023 by Sarah Born
Had a great experience here. There was an issue with my windshield wipers that needed fixed ASAP as I was about an hour from my destination in heavy rain. They were able to fit me in last minute with no appointment and get me back on the road in about an hour and before closing. I cannot thank them enough for their services.
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November 2023 by Beth G
So thankful to Omar for my service yesterday. He was able to get there 40 minutes sooner than the original ETA from AAA, loaded my car quickly, and got me where I needed to be. Even parked my car exactly where it needed to be.Update: My car needed to be towed a second time two days later, but I was working, so my grandma called for me. Omar once again got there much faster than the original ETA, and recognized her car and was very friendly. He even went above and beyond and helped her find my sunglasses, and suggested she bring my phone cords for me.Thanks for two great tows, Omar!
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October 2023 by Garrett L.
My Mom brought in her vehicle recently to have some work done. P&M was frustrating for her to work with and didn't communicate well at all. They had to have her come back several times to do bits and pieces of the work because they couldn't manage to get things there at once and she can't leave the van there for days or weeks as they requested.The work was shoddy. Multiple things "fixed" less than 2 months ago have already failed. The work and parts should be warranted, but I don't expect they will honor it. They have been horrible to work with and not understanding at all. Even to fix their shoddy workmanship, my Mom has to wait a week and a half to get the vehicle in. If it were my business, I'd want to get her in and make things right, but I guess thats not how they work.Their Mission Statement on their website says:P&M Automotives Mission StatementWe at P&M Automotive are committed to offering you, our customer, the highest professional automotive service and repairs available in the industry. We strive to provide you with quality service in a timely manner and at a competitive price.Our pledge to our customer is to uphold a sound business practice, with the highest ethical standards, to exceed our customer's needs and expectations, through providing exceptional customer service, maintaining a professional level of repairs through the use of up-to-date training, technology and equipment.They are failing at every single bit of that mission.
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September 2023 by Ian Fernandez
I had some exhaust issues with my Jeep and Marcus with P&M was there within minutes. Marcus was friendly and fast. They even helped me remove the broken exhaust so I could drive and have a new one installed. 5 Star service! Thank you!Services: Special vehicle towing
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September 2023 by Erica Tackman
Dropped my car off for an alignment and Marcus from P&M Automotive gave me a lift home. He was very friendly and personable, great to talk to on the ride back, and I was extremely impressed with his knowledge of Salem. I let him know what area my house was in, and he knew exactly where to go without even getting the address. All around a great experience.
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September 2023 by jason greenwood
Marcus was awesome! P&M has always gone above and beyond whenever we have needed them, and Marcus was no exception.
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September 2023 by Halie Mitchell
Travis came and saved the day within 15 mins of calling! I had a pretty bad flat tire with near stripped lug nuts and he was able to carefully fix it with out any other issues and saw a piece of plastic from under my car barely hanging on and helped removed that with out me requesting. He turned my stressed evening into a stress free night within 30 mins! Highly recommend PM automotive and even bigger bonus of working with Travis!Service: Tire change
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August 2023 by Heidi Decoy
Travis was exceptional! He was kind, prompt, easy to talk to and completely understanding when I either needed to be on the phone with various folks or nap on our 3-hour drive taking my car back to Seattle. He took such great care of me and my all-wheel drive vehicle that I wish I could set him / your company up as a preferred tower for my AAA. Thank you for making a rough situation so much easier, Travis!Service: Special vehicle towing
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August 2023 by Bill Rickman
Our car blew a tire and we had to leave it on the highway shoulder. I called AAA for help after I picked up my wife and took her to work. Javier of P&M Automotive called me within 15 minutes and met me at the disabled car. He quickly changed the tire and then followed me to the tire shop, then gave me a ride back to my car and made sure I was safely on my way.We have worked with P&M over the past 20 years for repairs and other towing services. They have always been very professional and reasonable.Javier was awesome to work with. Very friendly, knowledgeable, and professional. I would definitely recommend him and P&M for service.
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July 2023 by Sharon Heuer
Travis did a great job towing my farm truck. He even correctly diagnosed our problem. Easy fix and we were soon on our way. Thanks Travis for getting us home safely. Fast and friendly service at a fair price. Could not ask for more.Service: Special vehicle towing
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July 2023 by Matteo Gouveia
I unfortunately had to have my van towed from Salem to Portland after the starter went out on the first leg of a long road trip. My driver, Michael made the experience go from being terrible to somehow making my day better, despite the circumstances. He was friendly, professional, courteous and kind to my girlfriend and me during a truly frustrating time. Handled the van with care, and got it where it needed to go safely. I would recommend him to anyone needing a tow, although I hope you won’t need to.Service: Car towing
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July 2023 by Stacy Kimbrell
I had the pleasure of working with Michael on Saturday, July 8th. His service was exceptional. From his prompt arrival to his expertise in safely towing my vehicle, Michael displayed professionalism and remarkable customer care. He patiently answered all of my questions, communicated effectively and went above and beyond to ensure my comfort and satisfaction. Thank you Michael for making a stressful situation easier.
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July 2023 by chad friesen
Travis was awesome! We didn't have to wait long at all for him to arrive (approx 20min) and he took great care of the vehicle loading and unloading while being super friendly. Thanks again!!
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July 2023 by Linda Odoms
Yesterday evening we had the pleasure of meeting Travis. We were driving to Albany in our 32 Roadster and found ourselves in need of AAA to take us home. Car had issues.Travis was the best , he was professional, courteous and took such care in loading our car. We felt very fortunate he was the driver sent to us.Service: Special vehicle towing
