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February 2024 by K C
Best veterinary clinic in Salem! Dr. Crawford has been looking after my kitties for 15 years and I wouldn't trust their care to any one else.
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February 2024 by Bibi Tanji
Said that they legally couldn't give me a parasitic treatment for my cats unless I brought them in for another exam. Last exam was less than a month ago, the medicine is a non-prescription over the counter, and one cat already tested positive.I bought it on Amazon myself for 1/4 the cost of what they charged here.They also told me that bloodwork was required before dental cleanings, charged me $300 for it, then on the day of I was told that the blood work was actually unnecessary and only recommended for cats over 6 years old.Also was told to drop my cat off at 7:30am but to arrive 10 minutes early to fill out paperwork. I arrived at 7:20am and the doors were locked, making me wait the 10 minutes it took for them to open.Someone here is bad at communicating.
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February 2024 by Donald Baker
They know what they’re doing
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February 2024 by Tammie Lou Van Sant
Everyone there is so sweet and helpful!!
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December 2023 by Jessica Nacrelli
Orchard View was such a wonderful help when my dog ate something poisonous. They were so patient and kind to us and got us in almost immediately. They were so gentle with my pup and also helped me stay calm as well. I can’t recommend their staff enough, everyone from the front desk to the techs and veterinarians.
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November 2023 by Alyna Velez
My dog is an American bully and I have been to some places where they judge her based on her breed. Not here! The staff is incredibly kind and knowledgeable. The facility is very cleanly. I left feeling like my dog and I were the best of care. Highly recommend.
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November 2023 by Marielle Slappe
First time here and we're pretty pleased. Our appointment was for 1pm and we were in the car by 1:38pm. The staff was friendly and efficient. They make trimming cats nails look effortless ?. We were given options for treatment, as well as an estimate before making a decision. The vet and tech were kind & patient with our scared boy. Thank you!
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November 2023 by John DeGroff
Felt comfortable, valued and listened to while there with my dog. So far as a new client. It's been over all positive. Thank you.
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September 2023 by Sandra Munson
Our first visit was a success! Our dogs were calmer here and Dr. Heppner was more informative than our previous vet. We received a detailed assessment on each dog. Never received that kind of report before. Very satisfied with the visit!
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September 2023 by Robin Bramble
I felt I needed my cat seen and thought Dr Crawford said to take him the day after she saw him because one of his lungs was full of water. However I couldn't get him in. I have been following the instructions on medicine, but still feel he needs to be seen to get the water out of his lungs., I have had Cooper for 13 years and he's my family. I'd like to keep him alive as long as possible. I want him to be comfortable and I don't know if he is. I don't know what to do if I can't bring him in and make sure the water in his lungs is gone.
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September 2023 by Ashley Ramirez
Great experience here ! Firstly, being a new patient it’s hard to get into a vet in a timely manner, but they were able to squeeze us in within a few days of my initial call, which was greatly appreciated. My dog has not been to see a vet in a few years, so she was very stressed and reactive during the visit, the staff handled her with incredible care and compassion. I was a little embarrassed how dramatic my pup was being but the staff made me feel reassured and showed such great levels of understanding ! They also kept in mind my budget and were very transparent with the cost of everything as the visit progressed. I am very pleased with my experience here and hope to return in the future when needed !
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September 2023 by Elizabeth Gorski
The Dr. and staff are kind courteous and timely. I like the environment there and how they handle temperament. They handled my senior dog with a lot of love and care and he was not as freaked out as he was with the previous vet.
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September 2023 by Lucie Loukotkova
The staff is friendly, always helpful and accommodating. Our vet, Dr. Rowland, is knowledgeable, and I fully trust his advice. He always has good suggestions and recommendations. I also appreciate that he looks after one's wallet - always provides multiple options at different prices. Overall, Orchard View Vet Center is a wonderful vet clinic and I would highly recommend them.
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September 2023 by Steve Kenyon
We changed vets and are really happy with our choice. They got us in right away. The staff has been helpful and very responsive. Dr. Rowland was kind, thorough and presented a good plan forward.
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August 2023 by Valerie Brooks
I had to book my senior dog's first appointment at Orchard View months in advance and put down a deposit because they weren't taking new patients at the time. I completely understood, and happily waited until the day he was scheduled (which was yesterday). Ten minutes before I was to leave the house, I went out to get the car ready and was delayed by a neighbor and then by the handyman who parked his truck in front of my driveway...At that point, we were officially late for the appointment, so I tried calling and my phone wouldn't connect to my car. I gave up and just drove, and, thankfully, someone at Orchard View called me to check in.I felt terrible! We were 15 minutes late at that point and about 10 minutes away, but the person on the phone reassured me that we would be able to be seen anyway. And, she was right.We were greeted by three lovely young women who were friendly and reassuring. The vet assistant (Kelsie) was personable and helpful as we chatted about Beckett's various needs, and Dr. Heppner could not have been nicer or more down to earth. B. got a thorough exam, we talked about his needs, and then we were on our way with a plan to re-examine his teeth in about 6 months.I've been looking for a solid vet practice where I'm not pressured to buy "all-the-things" for as long as we've lived in Salem (about 8 years now) and have never felt like I've found the best fit. I like having options for my pets, and a vet who understands and offers multiple therapies. My standards are pretty high and what I want more than anything is for the animals in my care to get the best possible medical/dental treatment necessary. After yesterday, I can say that I think we've finally found the place!
