Norco Medical has built a solid reputation among its customers for providing knowledgeable and helpful service. Many have been loyal clients for over five years, appreciating the quick mail delivery of supplies. New customers have reported superior service when ordering CPAP supplies, with staff answering questions in a friendly and informed manner. Despite these positive experiences, some customers have noted challenges in reaching the company, citing long hold times and a lack of empathy in communication. The quality of products is also praised, with customers expressing satisfaction after transitioning to newer, advanced CPAP machines that have improved their sleep quality. The technicians at Norco, particularly those involved in setup, receive commendations for their expertise and attention to detail. Overall, Norco Medical is highly recommended for its commitment to customer service and effective solutions, though improvements in communication could enhance the overall experience.
