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January 2024 by B Bahr
Dr. Helwig and her staff were so very kind when it came time to say goodbye to our sweet Silas kitty. The doctor and staff are knowledgeable and really care about the pets. They treat them like they are their own.
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April 2023 by Karry Blake
Friendly helpful vets and staff! Great with my dog and cats.
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February 2023 by Glen Kilgore
Brandi has Multiple Myeloma. Dr. Helwick has been her vet since she was a puppy. But lately the service has been disappointing. It seems I rarely get to speak to Dr. Helwick rather the office staff, they don't return calls, and fail to send lab work as requested to Brandi Oncologist. I did not know till recently, they do not have internet service in the office, really? Brandi is not doing well, so no time to switch vets. It is unfortunate, Dr Helwick seemed to always do a pretty good job until lately, and it really bothers me I can't be with Brandi behind closed doors.
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February 2023 by Jessica Reiter
Probably over a decade ago now, but still crosses my mind often... Our cat had been hit and was fairly injured.. dislocated hind legs and such. Not only did they take her in without taking payment beforehand, but they let us do a payment plan for the entire bill. It totaled a little over $2000, and we paid it off according to the agreement. They also helped another pet of ours, a doggo, when she kept having skin problems... Causing her to constantly "dig" at her back area.. in turn causing her to have sores. We assumed it was fleas, but they said it was the food she was eating. They, again, allowed us to use a payment plan. It helped so much! Putting out such a large sum of money without being prepared for it will cause major challenges... So this veterinary clinic not only helped our animals, but also us by handling it the way the did. We're still very grateful for their kindness!
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January 2023 by Sugar Shepherd
They treat every animal as if it was their own. They never leave out a detail. They truely care about your pet
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October 2022 by Holli Brenneman
The service was great. Our dog Jake had a good time. Thank you
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August 2022 by Keisha Petty
This review is based on sending my baby over the rainbow Bridge. The process was very rushed. We were not informed masks were required before arriving at the appointment. They refused to let us be there to comfort her when they gave her the injection. But they did put a diaper on her when they gave her back. And carried her to the car. I have been through a couple of these and this was not ideal for me.
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October 2021 by Betty Buckel
Excellent care of my pets as usual
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October 2021 by marshall morales
Very personable. Due to COVID I was not able to go to the exam with my dog, but the Vet came out and talked with me in the parking lot about everything and answered all my questions.
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October 2021 by Caroline Cummins
Appreciated attention to detail to provide as healthy an office environment as possible by limiting access- staff are VERY caring & knowledgable
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July 2021 by Jessica Kulp
Huge disappointment. I had two scheduling mishaps with this vet. Most recently, I showed up for my scheduled appointment and was met with a blank stare and the response of "you're not on the schedule" that's it. No explanation, no offer to see what went wrong, or schedule another appointment. Literally nothing.All vets in Salem are completely full right now. No one is taking new clients. Neighborhood Animal Hospital doesn't have to care (especially about a newish client like myself) - so they don't. It's that simple.
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July 2021 by Jessica K.
Huge disappointment. I had two scheduling mishaps with this vet. Most recently, I showed up for my scheduled appointment and was met with a blank stare and the response of "you're not on the schedule" that's it. No explanation, no offer to see what went wrong, or schedule another appointment. Literally nothing. All vets in Salem are completely full right now. No one is taking new clients. Neighborhood Animal Hospital doesn't have to care - so they don't. It's that simple.
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June 2021 by Michael Olsen
Great doctor. Very compassionate
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May 2021 by rick Cappiccie
The care and recovery for our Yorkie was good on his teeth cleaning. However, the other side of the $coin was poorly managed and communicated. We were given a cost estimate, over the phone, and when I was sent to pick up my Dog the cost was double! They did not have records of quote and my Dog was basically at the mercy of my ability to pay and absorb the cost. It sounds like this is their routine, from other reviews, so I only say "Buyer Beware".
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April 2021 by Randae Holland
Dr. Helwig knew Right away what needed to be done with my dog.If it wasn't for her I'm not sure if I would still have him here today. I've been to 4 vets in the last year. This clinic pretty much saved my dog. Thank you Dr. Helwig. Tina L and Riggi. We will be back.
