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November 2023 by ana dancer
I had done business with them in the past and have always had a great experience. They are knowledgeable and very helpful. They listen well and do not push to higher price items. They do what is in your budget and find the best fit for your needs. I love how quickly I am in and out without any issues.
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November 2023 by Mikki Reid
Tamara was terrific!! She was so knowledgeable about her products and truly was a sleep expert!! There was absolutely NO pressure to buy. I was very comfortable telling her I needed to take time to think about this large $$$ purchase. When I decide I am ready to buy a new bed, it WILL BE from Tamara.
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November 2023 by Lyn Varin
Tamara was very knowledgeable & helpful. This was the 2nd store I called to check if what I wanted was available & she had half of my wanted order but, was able to offer suggestions for the other portion I had questions for.
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September 2023 by Evie Pech
Awesome mattress shopping experience. James was beyond patient with us, particularly since I am not known for making snap decisions.His product knowledge, communication style, and friendly demeanor created an atmosphere conducive to a pleasant retail experience. Confident we made the right selection, we walked out with the paperwork and are looking forward to receiving our new mattress next week.No buyer’s remorse!
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September 2023 by Melanie Evans
Absolutely wonderful service! James is a fount of information, the product is more than what I had hoped for, and the delivery personnel were wonderful. Overall, the best experience I have had in purchasing a major item.
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August 2023 by Vicki Dayton
I talked to James. He was so very helpful. I ordered a mattress that was not available in the store yet. When it comes in and I like it the order will be completed. James was so nice and and I would recommend him to everyone!!!
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July 2023 by Ryan Yarzak
This was such a great buying experience. James the sleep expert was kind, knowledgeable, and friendly to the kids. He encouraged us to lie on a bunch of different mattresses, and guided us along as he learned what we liked. There was no pressure to buy something more expensive. They have a 120 night guarantee. Having the chance to feel the subtle differences between so many different mattresses is so valuable. Definitely better than my last online buying experience.
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July 2023 by Robert Malaer
Awesome experience. James A. was the best salesman we have ever worked with. We almost bought the same product from another store, but due to James’ honesty, integrity, and ability to answer all of our questions, we canceled our order and came to Mattress Firm.
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July 2023 by Paula Simmons
Tamara was extremely patient and knowledgeable. She helped us pick out a mattress in record time, along with pillows and linens. I highly recommend her and this Mattress Firm location. The store manager James is also wonderful. If you need a mattress in the Salem area, this is the place to buy it.
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July 2023 by Sarah Hansen
The sleep expert I worked with was knowledgeable and patient. I had a good experience at the store and I really like my new mattress and base. The delivery team was also on time, quick and kind.
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June 2023 by kathryn W
Great array of mattress choices and knowledgeable staff make for a positive experience. James was incredibly patient and helpful. He listened and asked great questions to help hone in on the right mattress and foundation to meet my needs. Really glad I went to this mattress provider.
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June 2023 by skeero j
Staff was very friendly and not trying to sell me on any particular mattress. It was a good experience for my wife and I not feeling rushed or pressured. We ended up purchasing one of the mattresses on the showroom floor for an extremely good price. All I can say is that I'm a happy customer.
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June 2023 by Kent B.
James Andrew has been wonderful to work with. He is an excellent communicator and his customer service is exceptional. I am a repeat customer with the Mattress Firm Store in Keizer, OR and James is our “go-to guy.”
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June 2023 by Sherri Mills-Wells
I had no idea that buying a mattress could be confusing be safe of all the makes and models etc.. however , James at the Kyzer store made it enjoyable and seamless ! He knows his stuff and has such patience as he guides you through the process of selecting the perfect mattress for you .
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June 2023 by Brandon
Staff was very friendly and not trying to sell me on any particular mattress. It was a good experience for my wife and I not feeling rushed or pressured. We ended up purchasing one of the mattresses on the showroom floor for an extremely good price. All I can say is that I'm a happy customer.
