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January 2024 by tobi666
Staff are stingy & love to assume you're a thief just bc you're a teenager!
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December 2023 by Allycia Weathers
The selection of clothing was good. I wasn't sure if I was supposed to wait for an attendant at the fitting room and eventually went in on my own. Despite there being two employees at the checkout, I had to wait some time before I was even greeted and one of them walked off while I was still standing there. The area I was shopping at was close to the makeup section and the fragrance was over powering. It was a relief when I was finally able to pay and leave.
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December 2023 by Ismael Guerrero
Excellent service and very good discounts
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July 2023 by Colleen F.
MACYS has just about anything you need. They have excellent sales and you can get quality products at a reasonable price. We do 90% of our shopping for clothing and household goods at Macy's. I do recommend them.
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May 2023 by Nicole M.
They give away my appointments and it was my Mother's Day present to myself .They never mention getting a text or a phone call to confirm . I showed up right on time to my appointment . Will definitely be finding a different place to do business with .
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December 2022 by Matthew O.
ALEXIA AMAZING CUSTOMER SERVICE! Very helpful she was kind and very welcoming, she assisted in a very hostile situation with another horrible co worker named TAMMY!I appreciate more people like Alexia, she makes customers feel welcome and want to return and give more business.
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April 2022 by Lisa S.
I'm thankful Macys still exists in downtrodden Salem. The employees are always friendly and helpful, and returns are a breeze. The store is well-stocked and parking made simple in the parkade.
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March 2022 by Kat J.
Sad to consider this the new standard for a Macys. An incident in the makeup department was beyond poorly handled by the manager Adam physically intimidated and threatened someone to leave until he caused reactive abuse. Not only creating an unsafe environment for customers, but for the employees. He defied the orders of the police involved further escalating the situation. Security was not alerted until after the fact and the store manager could not be bothered to address the situation. I would NOT consider this a SAFE location, nor a location worth giving my business to despite being the only Macys in town.
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January 2022 by Jan Schueller
They have a wide selection and beautiful clothes
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November 2021 by Baumgart 5
We just stopped in for a quick second. I never shop here bc.. well, you are just too high priced for most stuff but NOT 2DAY! We needed beds for our kids and the mattress sale you had today couldn't be beat. 3 beds, box springs & frames + 10 year protection for all 3, + pads for 1100!!!! WOW!
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October 2021 by Anthony A.
Prices are fair & associates knowledgeable. Always happy with purchase. Good experience & well mannered sales people that have been with the store for while. Delivery people are bad, as in not there to represent the company. The guys literally dropped the table box at my front door. When I asked them to turn it so the right side was up he disagreed with me on the alignment until I pointed to the arrows. When I asked if I asked if he could use his razor blade to open the box, he was nasty and made a 12 inch cut in a 48 inch box. Really? Then walked away. Last purchase from them!
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September 2021 by Chan C.
This is the second smallest Macy's I've ever been in, but it's the only Macy for about 45-50 miles and it's local to me. I like shopping here it's never crowded and you can find some great clothes. They do have a few lines of clothing that I'm not sure who buys them. The handbag department does not carry Coach, which most Macy do. They have better than average sales staff, which is saying a lot these days.
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August 2021 by kathy o.
A nightmare. Not sure when we'll ever get our furniture. We were told the bed and couch we ordered were in stock and would be delivered in a few weeks. Keeps getting pushed out. Four months later still no furniture. No one knows when we'll get it. No answers from anyone. I'd never order from Macy's again.
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May 2021 by Erik Walker
A rewarding and exceptional experience
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May 2021 by Reggie K.
Let's just say that I wouldn't buy furniture from this store if it was the last remaining furniture store on the planet. Sales staff running around with iPads and don't even know how to use them. We were at the store roughly an hour and had to leave. They finalized the order over the phone many hours later. The delivery side of the house is even worse. Your order will deliver on x/x/xx. You get a text that morning of the delivery. They don't show. They don't contact you to reschedule. Called customer service. If you can possibly get one of their incompetents on the phone - they actually make the situation worse. Have to escalate numerous times to get a "supervisor" on the phone. They confirm and promise the delivery date of x/x/xx. That date comes and goes with no delivery. They might as well say - just sit on your front porch and we may deliver your stuff at some point in the future....
