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July 2024 by EILEEN M
Ronnie & Payton in paint dept went above and beyond getting me the perfect color...I was so indecisive but there
Were patient, courteous an exceptional customer service! Great job and great team work! Thank you SO MUCH!! 20⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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July 2024 by mark harden
Dont buy the mowers. We bought a $4000 lawnmower here and after the purchase it turns out they don’t have it in stock even though they said they did. so they said they would have an assembler put it together but they should have it done in a couple days no big deal, a week later it has not been assembled but once again the assemblers will be here “today or tomorrow”. It’s supposed to be delivered tomorrow but no one could be bothered to let the customer who took off work for a 12hr delivery window know that is won’t be delivered. I finally got the information after 5 attempts and half an hour at calling the store and being hung up on multiple times by the answering system.
Finally got my delivery and it actually showed up on the original delivery date. Fortunately that was after they had confirmed they would be delivering on Thursdays instead and I found someone to cover work me Thursday. Then they call late Tuesday night to say that they have once again changed the delivery date back to Wednesday with no warning. So now I lost 2 days of work since I can’t take my shifts back from the coworker. NOW HERE IS THE WORST PART. The mower showed up Wednesday beat to hell scratched and scraped all over with one major scrape on the deck that looks like a forklift hit it. The delivery guys call the manager who tells them that they will offer a discount but do not offer to take the mower with them and instead leave it with no gas in the middle of my driveway. The mower didn’t have enough gas to even start it so it clearly had not even been tested to ensure it worked. Now I gotta go get gas so it’s not blocking me and my neighbors driveways.
As for the refund Lowe’s never called me and took there sweet time returning my calls. Did t get ahold of them until the end of the week and they offered a %10 discount on the mower. I told them that was unacceptable and I would either need a discount to replace the damaged motor deck or a new mower. They have still not called me back even though they assured me they would
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July 2024 by Jakob Morales
Great Hardware store has a local feel to it. Great customer service
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July 2024 by Shawn Abbey
To much shoplifting allowed. Company policy states to allow people to shoplift. And people wonder why my prices go up? In addition, security cannot kick anybody out. Even repeat shoplifters! I saw a shoplifter leave with a bag of goods. The security guy told me they can do nothing. I wonder why they even HAVE a security? I’ll go elsewhere until that changes..
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June 2024 by hailey hernandez
The girl in customer service seemed to be in a bad mood when I arrived. I rented a carpet cleaner and was dropping it off. I cleaned it ahead of time to avoid the cleaning fee but was charged a $40 cleaning fee anyways! She said I had to take it apart with a screwdriver to clean the residue on the bristle part. Was not informed of this ahead of time and would’ve just bought one if I had known I’d end up having to pay $80 for one day of use! Please show customers how to take it apart ahead of time if this a requirement. This is how I dropped it off, I wanted to clean it in any way I could while I was there but she offered no solutions.
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June 2024 by Brenda Thompson
Good if you know what your looking for, hard to find help from someone who actually knows something.
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June 2024 by Roger Rains
Traveling in an RV and needed to make minor repairs. Found everything we needed quickly with the help of a couple employees.
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June 2024 by JOHN MILLER (Papajohn)
Employees are friendly and helpful compared to Home Depot.
Coo,l Cashier knew her sign language to communicate with my wife.
But they didn't have what we needed and had to go to Salem and Kiezer for the materials.
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June 2024 by Mitch Cheselka
Nice selection, clean store and very friendly and professional associates/employees.!!!
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May 2024 by Phillip Gerstner
Pretty good selection. A few things are hard to find.
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May 2024 by Mike
Great customer service ?
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May 2024 by Herman Scales
The paint department was very helpful and patient. Great help!
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May 2024 by CJ
We always have a good experience at Lowe's.
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May 2024 by Tony Gildow
Exchanged some stuff and bought some other materials. Fairly easy process.
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May 2024 by Autumn Hudson
We love this Lowes it's one of the best ones in Oregon.the staff is very helpful but don't crowed you. The store is so big which also means great selection. The prices are moderate. It's always clean inside and out. The parking lot is moderate but we'll lit up at evening and at night. I absolutely love this place..I will be going back.
