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April 2024 by Elizabeth Perez
HORRIBLE customer service in this store, DO NOT BUY FROM THEM. They gave my parents the complete run around for 5 months after the couch that got delivered was very uncomfortable, felt very different than the one in the store. My parent's called right away. They made them wait 90 days to let it "settle" and get more comfortable. After that, 90 days sitting on a terrible lumpy and stiff couch, 3 service calls of techs sent out over the following weeks (the last time it actually made the couch LESS comfortable by messing with the padding), multiple calls in to the store, the end result - they told my parents they could get NO money back because they had had it too long. WHAT?? They TOLD them to wait!! Mario the Manager simply said "It's not up to me, you know...Corporate" . Just the absolute worst customer service EVER. Now my parents are stuck with a $3300 couch that feels nothing like the store version, is super uncomfortable, and is too heavy to even move themselves. DON'T DO BUSINESS HERE THEY WILL NOT TAKE CARE OF YOU.
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April 2024 by Delma Doyle
First employee we ran into made us feel like she didn't want to be bothered. We left the store with information on a chair we liked. We went back in a few days later and found a different employee that was very helpful and placed our order with him.
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April 2024 by Frank Jagodnik
Had a great time today checking out many Lazy-Boy recliners with the excellent assistance from Zena. She was very helpful and we found the right model within our budget. Can't wait for it to arrive!
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April 2024 by DeAnna
Fast, efficient, and friendly. The furniture is beautiful.
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April 2024 by Ellen Bryan
We stopped in to Lazyboy in Salem to see if they had the type of recliner I was looking for. We were approached immediately by Joshua. He was a great help and we found exactly the recliner I was hoping to find. I was very impressed by the store itself. A wonderful variety of merchandise and a friendly, very helpful clientele who took a genuine interest in us as people as well as customers. Thank you, Josh.
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April 2024 by Debra Padgett
Very helpful with the design team. Their input was direct with their ideas and input also completely opened to mine. Pleasant and friendly as well.
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April 2024 by Lorene Schweitzer
We loved working with Marigona and Haley. They were both knowledgeable and pleasant to work with. Thank you
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April 2024 by Loretta Anderson
Lazy boy is my go to for all my furniture needs. Daniel helped me out when I picked my chair. He got it all set up for delivery. I've recommended Lazy boy to everyone over the last 20 years. They are friendly and professional. Love the chair. Daniel called it the Cadillac of recliners ?Marquez and Lalo delivered it and showed me how it all works. They did a great job.
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April 2024 by Myles Standridge
Jay and Pablo did great
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April 2024 by Paul Turner
Had a great experience buying a recliner and will go back anytime we have a furniture need. I particularly liked the delivery team of Hector, Jay and Lalo who were all very professional, likeable and respectful of the house when installing the recliner. Hector did a really good job of explaining how it worked.
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March 2024 by Bryan McNerney
Friendly and knowledgeable service. Presented the options I asked for and didn't try to push an upsale.
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March 2024 by Karen Kemper
My sales person was very helpful. Pleasent.,through and informative.
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March 2024 by Bill Schueller
Great customer service. Joshua and Loriana were very helpful in guiding us through the selection process. No pressure. Just friendly guidance.
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March 2024 by carole joyner
Very nice sales woman. Not pushy and encouraged us to take our time.
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March 2024 by Meg Berndt
Very friendly and accommodating but their selection of floor lamps was very limited. Found one that worked but not especially what we were looking for. Will go back later for a recliner as they had a nice selection especially for short folkes.
