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January 2023 by Laura C.
This is a multi generational ownership store. Grandma is Kat and then there's mom and granddaughter. The first day I went in Mom helped me. I ordered a wig and I was very happy. The next day I went back because I decided to buy the second wig. This time I was helped by the granddaughter. Upon completing my purchase I told her I was a new wig owner and asked if there was any assistance I could receive with tips things I should know? I was offered a piece of paper. Flash forward two weeks later I received the phone call that the piece I ordered was in. I then asked again about getting some help and mention that I really didn't get the help that I was looking for when I came back and asked if one of the senior ladies were there to help. When I said senior I was not referring to age I was referring to time with the organization. Granddaughter was very offended told me she didn't want to do business with me told me to come get my money called me aggressive and hostile. When I went to pick up my money I tried to engage in healthy conversation and she threatened to call the police I am still in utter dismay on how this 61-year-old grandma could go into a store spend over $700 ask for some support and help with my purchase only to be called hostile aggressive threatening.. now any normal person right about now would be thinking that I must've done something. I'm writing this review because I did not and it's really really scary how she responded. My daughters continued to try and calm this woman down and then the daughter shows up and apparently explained that the granddaughter felt attacked because I asked for someone else to assist me and that's what all this was about. Anyone in business should recognize that not all customers feel equally comfortable talking to a sales associate and all I was asking was to speak to another associate. I do however believe everything happens for a reason. I just got done purchasing online and actually got a better wig As well as a nice wig stand and spent $70 less so I guess they didn't need my business after all. I knew all along I could buy online but I really wanted to give my business to a long-standing organization that has been in the community for a really long time such a shame. It saddens me the idea that grandma Kay built this business and I feel in my heart of hearts the granddaughter is going to be the end of it
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November 2022 by Annika G.
I really enjoyed my experience here! I needed a wig last minute, best and only place to get wings in town. it's a locally owned business, been there since about the 90s, both of the women there were incredibly kind, and helpful! Price is standard for wigs, depending on what kind you need.
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May 2022 by Krystal Maroney
Ashley has always been so helpful, kind, and caring throughout many years of service. She’s helped me with wig styling, hair styling, and even styled my hair for my wedding! She’s a jewel and this shop is rare find. I always recommend her and Kay World of Wigs to anyone that is looking for quality wigs and service. My only regret is not leaving a glowing review earlier. She’s the best!
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May 2022 by Winter Pope
Amazing selection of wigs!!! And they will Customize/trim the wig for the perfect fit!Ashley is so sweet and makes you feel so at home and she gave me a fantastic cute... Granted I only really cut my hair once or twice a year but it was exactly what I was wanting.Absolutely would recommend.
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May 2022 by Samantha Muravez
I've been shopping at KWOW for years!!!! Bought my first ever wig from the amazing staff in 2014 and just keep going back for more. I think I own almost 20 wigs from KWOW and plan to get even more in the future.Having the ability to try things on is amazing and you don't get that shopping online.
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May 2022 by Amy Cherry City
Kay and Ashley are the best! From wigs to hair cuts, KWOW makes you look fabulous every time!
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May 2022 by Alex G.
Fantastic family owned and operated business. I love picking up fun wigs from here for a costume or getting my hair cut and dyed. Lucy can help you put a whole look together flawlessly. So whether you need a wig or just want one, you will get excellent customer service at Kay's world of wigs.
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April 2022 by Sierra Brinn
The new staff (owner?) apparently doesn't want what's best for the client. They seem to disregard what the clientele asks. Ashley just keeps pushing the same product even when we were politely clear. Weeks go by with the same disregard. We can't buy what we don't like and blah styles.Service industry is about serving the style and wishes of the money paying customer.
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February 2022 by Rebecca Ojeda
This place is wonderful. I was a walk-in customer and was immediately treated with so much kindness and respect, even as Ashley helped other customers. I found an amazing wig for my cancer journey, and highly recommend this place because of their great customer service.
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January 2022 by Martina Alexandria
This place is incredible. I recently just finished my cancer treatment (lost my hair) and had been looking many places to find just the right wig that fit me best and looked the most realistic to me.As soon as I walked in, I saw that this shop had such a variety of wigs both human wigs and, synthetic wigs. A wonderful gal there even helped cut, steam and frame the bangs to my wig that I picked out! I truly did have an incredible experience there and I’m looking forward to getting more wigs there in the future due to the quality of service, the variety of wigs and just overall great vibes!
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September 2021 by Carolyn Carter
I was disappointed. I was attempting to buy my first wig, and I was looking for some assistance. I knew what I didn’t want ( a topper hairpiece) but I wasn’t sure what the name of the type of wig I did want. Despite being clear that I didn’t want a topper, the stylist kept repeatedly showing me those and appeared angry when I had to insist that was what I didn’t want. I was not invited to sit, or offered any kind of advice from the stylist. The stylist went in the back and never returned. Kay did assist me, and we found what I was looking for in the catalogue, but I never got a good consult.
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September 2021 by Hello There
Best place for hair extentions wigs and fun hair clips love Ashle so much and Kay is a doll
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May 2021 by Ashley Lilja
People are very sweet and super helpful with a great selection
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April 2021 by Martina Ballesteros
This place is incredible. I recently just finished my cancer treatment (lost my hair) and had been looking many places to find just the right wig that fit me best and looked the most realistic to me.As soon as I walked in, I saw that this shop had such a variety of wigs both human wigs and, synthetic wigs. A wonderful gal there even helped cut, steam and frame the bangs to my wig that I picked out! I truly did have an incredible experience there and I’m looking forward to getting more wigs there in the future due to the quality of service, the variety of wigs and just overall great vibes!
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March 2021 by Bill P
My mother was in need of a wig as she has been suffering from hair loss, we consider driving to Portland, But my mother decided to try finding something in Salem to support the local businesses. We found Kay’s wigs online and decided to check it out. Ashley was amazing! The professionalism, care, and time that she took with my mom was above and beyond my expectations. Working in sales and marketing most of my life before I retired, I can honestly say that this business provided amazing customer service. Ashley was very patient with my mom And walked her through the entire process I am so glad that we decided to stay Local and any future purchases my mom needs will be purchased at this local business.
