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February 2024 by M
Horrible customer service and very unprofessional.
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February 2024 by Darla F. Seeley
H & R Block really knows what they're doing. They're friendly, classy, efficient, accurate, quick and conscientious. Especially Cindy Moore! I've been using H & R Block for over 25 years and so far I wouldn't want to take my taxes anywhere else.
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February 2024 by Ash
I've used H & R Block in Canada and the USA. I've always gotten exceptional service and peace of mind that my taxes were accurate.
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February 2024 by Max Gould
Professional, relaxed. Ease of mind. Ongoing protection like audit protection. Simple and easy. No stress.
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April 2023 by Enrique Tapia
Kathy was very knowledgeable and professional. Would definitely come back to see her for my tax needs
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February 2023 by Roger Lee
Had a 4 pm appointment. Still waiting. Been 40 minutes so far. What's the point in having appointment times if you don't keep them.
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July 2022 by Amanda Guthrie
Set up an appointment online. Later I had someone call to reschedule me because that office was shut down. I explained I needed someone able to locate 3 years of tax returns and prepare the final estate taxes.They assured me they could handle it. At my meeting, the representative sent me off to go find the records on my own and come back when I had them. They gave me several different government agencies to check with and after a few months (covid height) of hours long phone calls and visits to the locations they referred me to, I found out that they were all a waste of time and I still need to find an accountant to request the appropriate records from the IRS.
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May 2022 by Marquise Brown
They filed our return FIVE-SIX WEEKS LATE. We filed a few weeks before the tax deadline, paid them, and were informed that everything was good to go. Awesome! What a relief, right? We were told that the return could take up to a month so we waited, then waited some more... A little over a month goes by and it was at that point that we received the email confirming that the government had JUST received it. This was filed electronically. So, we contact H&R and set up a phone appt. They tell us they're unsure what happened but to tell them if we incur any late fees. How generous of them! So, not only do we need to wait an additional 21 days, we also have to deal with potential late fees. To folks who do not depend on that yearly return, it might not be a big deal, but to us it is. The worst part is that they cannot even tell us why they filed late and they hadn't communicated any hold up. The government had to tell us.
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April 2022 by Arielle King
Always an easy process every year to file my taxes
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March 2022 by sharon janney-toelkes
Cyndi Moore works her buns off----love this lady, and H&R Block is lucky to have her commitment each tax season
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March 2022 by Matthew Villafan
I didn't have to do much so it was cool
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February 2022 by Aaron Parkerson
My tax expert was very helpful and extremely friendly and was always communicating with me and made sure that I completely understood what was going on.
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February 2022 by Willow Olsen
The agent, Kim. Was really patient and explained everything amazingly. She made the process go smoothly and non stressful.
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February 2022 by Rosilynne Polk
She was amazing. Educated us and also took us after our appointment was moved.
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February 2022 by Marisha Fulfer
Fast and friendly. My tax preparer Cathy was wonderful and cater to my needs even when I missed my appointment.
