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January 2024 by Charity Kuhns
Love shopping here. So much varieties of stuff and ideas. Only downfall is they're closed on Sundays, and that's the day I like to shop. So I'm giving them 4 stars only because of that...
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December 2023 by kim keady
Let me just start off by saying I love Hobby lobby, but the Lancaster location is awful. The store manager Brandon has the worst customer service I have ever encountered in my life. They have signs posted all over the store advertising the price of items, one of the advertised prices were a little confusing for me, so I asked an employee for clarification and she informed me that she wasn’t sure so she got her manager Brandon he then clarified what item exactly was being advertised for that price so I grabbed several of the items that were advertised at that price that the manager Brandon just showed me where the correct ones I got up to the register and they were ringing up a different price. I informed the cashier that the manager Brandon showed me that these ones were on sale. So she called Brandon. He then proceeded to tell me that they won’t be honoring that price of the advertised item. It would be whatever price it’s ringing up as and marked as.I told him, you just told me these were correct ones. His response to me was I’m not going to argue with you buy them at the price it rings up as or I can leave the store if you’re going to go to a hobby lobby avoid this one at all costs, they do not honor their advertised pricing, and the manager is very very the store must’ve been desperate when they were promoting because there’s no way he would’ve ever gotten a management position otherwise
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December 2023 by Deb C
If you're looking for craft items or decor, they probably have it. There were several employees stocking shelves in almost every aisle of the back corner we were in. They were not friendly, customer focused and strangely didn't know where things were when we asked for help. Several small groups of them seemed more intent on chatting with each other. I'm not sure why there were at least 10 workers in 5 or 6 aisles.
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November 2023 by Timothy R.
This 2 star review considers previous visits where I had positive experiences. Otherwise, a 1 star review is in order. Normally, I have a lot of patience. Not this evening. I'm 7 people deep in a line, which is the only line taking money. Oddly enough, they had 2 people working returns. Lovely. And another guy just standing there talking to 2 people, whom I assume might be customers (who didn't appear to be buying anything). After 5 minutes, I set my one single item down on the closest shelf and walked out. If they are lucky, I'll be back another day to purchase that item. If not, there are 2 other art stores in town who will be happy to accept my money.
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November 2023 by Angel Rogers
I was greeted at the door with a smile, knowledgeable staff is very helpful when navigating a new store. They were able to answer all my questions and get me where I needed to go. Multiple lanes open for check out very convenient as well. Overall I had a great experience and will definitely be returning in the near future.
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November 2023 by Julie South
Don’t let the smaller size stop you for this Hobby Lobby I have to say the utilization of space and the decorator does an amazing job. When I am in the Salem area, I really enjoy meeting up with my family and friends going into this crafty store to get ideas of things I want to give a try as well as being well stocked for my too due list of projects. The staff is friendly and very helpful. Just an overall enjoyable shopping experience.
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November 2023 by L. M. Montes
I can always find what I need. I enjoy discovering new items when I go in. Finding gift items is a lot of fun, because of the different types of products they carry.The staff is always friendly. Whenever I have a question, I am able to find an employee.
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November 2023 by Steve Stewart
Hobby lobby is one of my favorite stores. This store in particular is very organized and easy to find what I'm looking for. The employees are very helpful and friendly. The store also is always clean and well organized.
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November 2023 by Penie Manning
I love this store, it's a go to for any kind of crafting and home decorating... The only complaint is trying to find someone to help you out on the floor, if you have a question... But everything in this store is awesome!!
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August 2023 by Julie domac
Oh Gosh I should never go in that place. They have the most amazing home decor. And their prices beat Walmart on their floral arrangement things. They also have quite an eclectic mix of good art work. The sales are always on something you're going to want. I bought this pillow some years ago there when I was decorating my apt. Then I got hooked on the floral things.
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August 2023 by Midge Shaw
Always friendly help when looking for items. Sales are labeled and straight forward. If there is a line it goes fast.It's a fun place to shop with my granddaughter and find crafts to do together.
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July 2023 by Jen O'Brien
Damn your sales (66% off?!? How could I resist?!) I came for cake boxes and left with $107 worth of stuff. Things I didn't come for, but apparently needed: gigantic spoons, whisks, spatulas, wind chime, and tiny trellises. Also got the cake boxes and cupcake containers that I came for.
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July 2023 by Michelle Hyde
My Favorite Store!!! They have amazing products with so many choices and reasonably priced. They even have a lot of items on sale which changes. They literally have everything! Not only have a variety of hobby items and arts & crafts but they also have beautiful decor of all kinds, jewelry, kids stuff, storage containers and bins, party supplies, baking supplies, and outdoor/garden items.
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June 2023 by lanster
We only needed one sheet of large construction paper. It was easy to find, we were able to run in, grab the paper and get back on our way. Very friendly staff were helpful at checkout. The aisles were laid out so it was easy to find the paper. Hobby Lobby must have a good corporate structure, as all the stores I have visited have been clean and well organized. This shows their management and employees care about their business.
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June 2023 by Penie “Tink” Manning
I love hobby lobby, they have absolutely everything you could possibly want, for crafting, decorating, and jewelry making and more.. Most the staff is knowledgeable, every once in awhile I'll run into an employee that has no clue, but most of them do! I definitely recommend this store!