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April 2023 by Google user
my wife called to verify that if she got her ring cut off at t would be covered by the ring protection. They told us that it would be covered. she got it cut off by a doctor and we brought the ring in and they told us it would cost $500 to repair and that it wasn’t covered by the ring protection. Lancaster said they didn’t talk to us so we went to the downtown location and a woman there said yes she did say it would be covered. they took the ring and a week later tell us it’s not covered and told us how much it cost to repair. This company won’t stand by their word and I refuse to ever spend another dollar here. I will also make sure to pass on the word on how they treat their customers. very disappointed in what I thought was a good company.
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April 2023 by Brandon Campuzano
my wife called to verify that if she got her ring cut off at t would be covered by the ring protection. They told us that it would be covered. she got it cut off by a doctor and we brought the ring in and they told us it would cost $500 to repair and that it wasn’t covered by the ring protection. Lancaster said they didn’t talk to us so we went to the downtown location and a woman there said yes she did say it would be covered. they took the ring and a week later tell us it’s not covered and told us how much it cost to repair. This company won’t stand by their word and I refuse to ever spend another dollar here. I will also make sure to pass on the word on how they treat their customers. very disappointed in what I thought was a good company.
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March 2023 by Lisa Werhan
Had to special order my fiancés ring they called me to pick it up and it was the wrong size!!!! Now we have no ring for our wedding….. not happy at all… would not recommend this place to anyone ?
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July 2022 by Chompeez Bompiiz
Bought a ring but required a whole new ring for the correct size. Worked with me throughout the whole process. Very great people.
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February 2022 by Talula Keller
I came into this location a while back with my friend and we were treated very rudely by one of the associates who was an older woman with long white hair. We left without buying anything because she just made us super uncomfortable because she was being weirdly passive aggressive.
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October 2021 by James
I bought a watch for $250. She told me the was no warranty but i could purchase a 2yr warranty for an additional $50, which I did. Later i discovered the watch already had a 2 yr warranty that comes when purchased. So I went back to get my 50 bucks back feeling a little "misguided" wondering who buys insurance twice? When I first purchased the watch I set to the correct time and date. Several days later, realized the time was off and set it again. Several days later having to do it again I made sure go keep track everyday. I discovered the watch lost about 25 seconds every day that by the end of the week it was lagging a few minutes behind never to be able to tell the correct time, ever. At this point I returned the watch for a full refund. Even a broken watch tells correct time twice a day. Upon requesting the refund I was told this was a Outlet store watch and that all sales were final on Outlet store watches. I didnt realize Harry Ritchies even sold Outlet store watches, and surely not with a final sale policy, and surely not watches that dont keep time, and surely not sell you an additional warranty on top of a warranty that already comes with the watch and surely not explain this to you fully before you fork over several hundred dollars. I would have never purchased a watch like that. So, after raising my voice declaring that Im not paying for a watch that doesnt work, I was given a full refund. No apologies on their part, only from me for having to create a small scene returning a piece of junk that resembles a watch. Be careful! The Reactor watch is probably right back on display selling for 246 dollars when they know it does not keep time. Never ever again thank you.
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September 2021 by Naylee Almquist
My husband and I worked directly with the regional manager, Bryan, and had the most wonderful experience! He helped us design and have a custom wedding band wrap made to fit perfectly with my engagement ring! It is more than I ever could have dreamed for and I am absolutely in love with it! Everyone we interacted with here was friendly and helpful as well! So so happy we went here and couldn’t recommend enough!
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September 2021 by Michelle Fredrickson
I purchased a diamond bracelet for my granddaughter for graduation, I was told I could buy a extended warranty for it and had 30 to do so, when I went back to do so they then informed me that bracelet didn’t qualify??? I was very upset. Then the latch broke she thought she lost it, it had thankfully fell off in her back pack. I called them … oh bring it in so I did . In the end I had to pay for the repair of a latch that was faultyI would not ever recommend them to anyone and in the future I will not ever do business with them ever!!
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June 2021 by Borja Shelby
The best jewelry store 21yrs live here Salem and their still awesome service n real cool prices on diamonds??
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March 2021 by May Elliott
The guy Josh is super helpful and cute.
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December 2020 by Adam M
Very courteous and kind staff, and a nice selection to choose from made my time at Harry Ritchie's Jewelers a great experience.
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September 2020 by zac wilson
Brought in a ring to be resized and the center stone needed tightening. I took pictures of the ring beforehand just to make sure nothing would happen. I have now been informed that the ring will NOT be repaired because the center stone has a chip. The center stone is a black DIAMOND. There was no chip beforehand and I don’t know how someone could even chip the hardest substance on earth. In short, do not do business with this company.
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August 2020 by John Elden
Had problems with covid and money to pay bill and they were very demanding even after offering to overdraft my account to pay on the things I got the people at salem center are awesome but corporate are rude and disrespectful and never answer calls.
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April 2020 by Ryan Neuman
These guys are my go to for jewelry mine and hers, the sales weman and men aren't pushy, their pricing is great and they have in house financing. If you are looking be sure to visit them first.
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January 2020 by DEBBIE Williams
Got my wedding rings there 30 years ago still have them and wear them
