-
December 2023 by Mr. Wazowsky
Great customer service, very knowledgeable staff. I feel like my vehicle is in good hands.
-
December 2023 by Mark Bletscher
My wife stopped in to get a quote to repair the left side and front bumper that caught on a mower handle and was bent out as she was backing out of the garage. Employee Mark was able to work to pop it back into place and didn't charge anything! We have always had excellent service at Gerber and highly recommend them!
-
December 2023 by S Kos
Gerber Collision and Glass has truly been a never ending nightmare. I believe this is the first time in my life that I have really had regrets about being so kind, patient, and understanding as it was completely taken advantage of. In light of time and how long this would be if I shared about every juncture that we were let down, I'll try to just touch on the bigger things that you may want to take into consideration when deciding if you will rely on this company for your repairs. It's nearly unbelievable the number of times they were dishonest with us. Albany's location said they couldn't get the hood my car needed, so we asked them to put the damaged one back on so we could have the car back while we waited for the parts. Over and over, I was told they couldn't smooth it out enough to put it back on. It wasn't till months later I ordered my own temporary hood and delivered it to the shop that I discovered the original damaged hood had actually been put back on the car and they offered I just take it that way for the time being. Because of errors they made, they said they would cover the remainder of the rental car till all the repairs were done. When the employee that told me that no longer worked there, I was informed were not going to stand by their word. After months of issues, when my OEM hood finally came, I opted to have the remainer of the work done in Salem. We really wanted to believe that things happen and that this could all be rectified. During that process they damaged my car twice, one being a dent. When Steven the manager started to have an unprofessional attitude with me and give excuse after excuse, I just wanted to put it all behind me and picked up my car even though the dent they caused and "fixed" was still visible. Initially when I dropped of my car at the Albany location, the young man that did the intake on my car assured me that an alignment would be done as the impact was front and to the left. Almost a year later I found out that I have very uneven ware on my tires "down to the wires". After taking it to the mechanic to have it looked at, he suggested I look back and inquire if the body shop did the alignment after the accident. To my surprise and disappointment, I found out they did not. They told me Geico wouldn't have approved of having it done and to reach out to them. Geico acknowledged it should have been done and reimbursed me for the mechanic work and the cost of the alignment. Gerber refused to acknowledge that they chose not to submit a supplemental request to Geico for the alignment and refused to help with the cost of my tires being ruined. Aside from repetitive lies and mistakes made, this was dangerous for me and my little ones. All I have ever gotten from local staff at either location has been excuses. I fully understand accidents happen or things are overlooked, however, unprofessionalism and lack of integrity are a choice. In light of my experience and the years of stress from this establishment, their response on negative reviews asking customers to reach out so they can address concerns, seems disingenuous as I was told by Bryan Cronk to "Please consider this matter closed".
-
October 2023 by G W
I took my 2003 Honda Element in to have get an estimate for a minor rear bumper problem. The General Manager Stephen Shelton said the estimator was not available, and he looked at my bumper problem. Within five minutes he had readjusted it and easily corrected the problem, making it look as new. He also made a few suggestions about how I could improve the look of the faded plastic exterior. I really appreciated his expertise, friendly advice, and professionalism. Thank You Stephen!Note: About ten years ago Gerber did some repair on this vehicle and their work was excellent. I have 345,000 miles on this car, and my goal is to keep it functional. Three Thumbs Up!
-
October 2023 by Cece Smilezzs
Went in for a bumper repair because of a hit and run, & upon them returning my car it wouldn’t lock. NOW it also won’t even start. Somehow it’s “my fault” AND they want me to pay for it… such an evil evil corporation. My car was better off before I came in.
-
August 2023 by Gen Frustration
I guess the only thing worth saying at this point is every staff member I ran into was rude and seemed uninterested in quality or customer service. Was enough to make me walk out the door. There are plenty of decent shops in town.
-
August 2023 by David Miller
Gerber Collision made my worst fears come true!I brought my vehicle to Gerber after a hit-and-run and from the start I was clear with them that I was very concerned about a groaning/creaking sound coming from the back of my car when going over bumps or taking wide turns.Throughout the repair process I was constantly called with updates, and every time I asked them if they had been able to fix the creaking. They told me no, and that they could not recreate the problem. This was crazy to me considering I can barely drive my car 3 blocks without hearing the issue. I have my doubts they even drove my car or seriously attempted to identify the problem.On the day my car was "done being repaired", I once again told them I was very concerned about taking my vehicle off of their hands without the creaking problem being fixed. I didn't want any problems with insurance covering it after the shop had already considered the repairs complete. Their response - "I drove the car and couldn't hear the problem, but you have nothing to worry about because our lifetime warranty is even better than the factory one that came with your car."I took my car home and immediately heard the problem again.The next day I call and tell them they need to ride with me so I can recreate the issue with them in the vehicle. They do, and we recreate the issue many times in less than 10 minutes.Following us actually hearing the issue, I think my vehicle is finally going to be 100% fixed! I was wrong. They take the wheels off my car and tell me that since they can't see any damage and can only hear it, insurance won't cover the repair and they will not be able to fix it. They then tell me to bring my car to the local dealership, not tell them my car has been in an accident, and try to get it fixed under my factory warranty. This is just after they had told me their own lifetime warranty was better than my own factory warranty and I have nothing to worry about with their repairs. You can't make this stuff up...I took my car to the dealership but did inform them it had been in an accident. They found that my rear axle is bent, and there is a bushing out of place. I've attached photos of the clearly visible damage that Gerber told me did not exist.I also found that my power window on the door they repaired no longer rolls down ?They claim their General Manager tried to work with me to make things right. This isn't true. Their general manager is the one that told me there is no visible damage to my vehicle and I would need to have it diagnosed elsewhere. You can see that was clearly not true from the photos and videos I've attached.Being in an accident is already stressful enough without these shenanigans. Save yourself the extra headache, and probably money, and bring your car somewhere else for repairs.
-
July 2023 by Bryant Rominger
Got work done through the insured that hit us. Everything went smoothly. They called the rental car company for me to make sure I'd have a car and they repaired my car better than expected. The only suggestion I would have is at the first meeting, to provide an estimate of the time frame for the future visit as I didn't know it would be a multi-day visit.Service: Body & Trim
-
June 2023 by David M.
Gerber Collision made my worst fears come true!I brought my vehicle to Gerber after a hit-and-run and from the start I was clear with them that I was very concerned about a groaning/creaking sound coming from the back of my car when going over bumps or taking wide turns.Throughout the repair process I was constantly called with updates, and every time I asked them if they had been able to fix the creaking. They told me no, and that they could not recreate the problem. This was crazy to me considering I can barely drive my car 3 blocks without hearing the issue. I have my doubts they even drove my car or seriously attempted to identify the problem.On the day my car was "done being repaired", I once again told them I was very concerned about taking my vehicle off of their hands without the creaking problem being fixed. I didn't want any problems with insurance covering it after the shop had already considered the repairs complete. Their response - "I drove the car and couldn't hear the problem, but you have nothing to worry about because our lifetime warranty is even better than the factory one that came with your car."I took my car home and immediately heard the problem again.The next day I call and tell them they need to ride with me so I can recreate the issue with them in the vehicle. They do, and we recreate the issue many times in less than 10 minutes.Following us actually hearing the issue, I think my vehicle is finally going to be 100% fixed! I was wrong. They take the wheels off my car and tell me that since they can't see any damage and can only hear it, insurance won't cover the repair and they will not be able to fix it. They then tell me to bring my car to the local dealership, not tell them my car has been in an accident, and try to get it fixed under my factory warranty. This is just after they had told me their own lifetime warranty was better than my own factory warranty and I have nothing to worry about with their repairs. You can't make this stuff up...I took my car to the dealership but did inform them it had been in an accident. They found that my rear axle is bent, and there is a bushing out of place. I've attached photos of the clearly visible damage that Gerber told me did not exist.Being in an accident is already stressful enough without these shenanigans. Save yourself the extra headache, and probably money, and bring your car somewhere else for repairs.
-
June 2023 by Rebecca Oswald
They did do good work with the body and paint. Took over a week longer than original estimate. After getting back home after completion we noticed a couple of dents and a scrape that had never been there before the incident. Staff says not their fault and it has become he said/she said. Repair shop has told insurance company that I was 'combative' and refuses any further discussion. I feel screwed and will think of this whenever I get in the passenger seat. So much for insurance company recommendation. 'Sales Manager Stephen' was the one who refused to listen to me. I don't know if he ever even heard about what actually happened, so don't know how he decided what was or was not involved.
-
May 2023 by Rick Cannon
Jonathan and the team did a fantastic job! Kept me informed every step of the way. Absolutely the best customer service around. They even detailed the car after the work was done. That is above and beyond service. Highly recommended!! Thank you, Jonathan and team!
-
March 2023 by Anna Smith
Took my car in to get fixed when it was done I went to pick it up and it was spotless clean. I have four kids it was trashed their only job was to fix my car but they went out of their way and cleaned my car for me saving me so much time and hassle!!10/10 For MeServices: Painting
-
March 2023 by Claire
Had a couple miscommunications, but ultimately, Stephen (manager) was phenomenal to work with. Thank you for taking time out of your day to make a customer happy.Service: Body & Trim
-
January 2023 by Alabama Gillette
I could not recommend Gerber Auto Collision enough!! I was blown away by their kindness and above and beyond service. They called me every week with updates on my vehicle and when I went to pick it up, they were all so friendly and kind, answered all of my questions and to top it all off they even detailed my car for me!! It was so nice to get into a clean car after it being fixed. Very impressed and will continue to use Gerber in the future :)Service: Body & Trim
-
January 2023 by Debra Tavares
Samantha gives the customer caring and efficient service. Through phone calls, emails and in/person communications, the staff are consistently customer oriented. The collision experts in the shop provide quality repair and workmanship. I have used this shop twice.
