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March 2024 by Morrison Chappell
I see why the reviews are so low. Terrible customer service. Use UPS or anything else instead.
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March 2024 by Alex Mitts
So I never thought I'd be writing a review for a FedEx, but here we are. What compelled me to write this review was how incredibly helpful they have been each and every time.I'm not from Oregon, so I send a fair amount of stuff in the mail. I usually go to the pack & ship place by my apartment, but they aren't always equipped to handle odd requests. When they aren't, I come here.I didn't think I'd have as many odd shipping requests as I have had, but they came up more than I was ready for. And every time, I would walk in and say, "I need you to help me figure out the best way to do this," and they delivered every time.And it wasn't just, "Oh, like this." It was literally thinking through problems together to get it just right. If it were standard operating procedure type of stuff, I wouldn't feel the need to write this review. But each employee who has helped me get these packages where I needed them to go with great attention to detail has been top-tier.So yeah. I figured it was worth letting the world (Or, at least Salem) know that if you have a shipping problem that you need help with, the people here WILL help you solve it and do it right.It isn't always cheap, but every odd-shaped or delicate package that has been sent from here has gotten where it needed to go safely.
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December 2023 by G Beard
Usually only 1 person working, slow as heck and their self print machines still require store help, go figure.
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December 2023 by Pablo Cruise
Jenifer was very helpful and friendly. We would love to work with her again. She alerted us that one address was a PO box and FedEx couldn't handle that so we just did the 4 packages that we could. I came back later with a real address and she helped me send that. It looks like all of the pkgs will arrive before Christmas.
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December 2023 by Linda Garland
This location is my go "office". Sheri, Eli and others are efficient, knowledgeable and friendly at the same time. No matter how difficult the task(s), them magically? get it done. Thank you.
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October 2023 by Ben Jackson
Excellent customer service from Eli. The female manager or assistant manager however claims knowledge over things she knows nothing about. Two times now she’s dismissively blamed problems with their equipment or their production team on my design files. Both times I proved her wrong and she doesn’t apologize or own up to her lack of expertise. It doesn’t make her look very intelligent. I used to be a department head - graphic designer for fedex/kinkos.
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August 2023 by Matthew Gillespie
Missy was terrific. I had a last minute presentation that needed multiple copies to be printed, bound, and ready for pick up within 3 hours and right before closing. She coordinated everything perfectly.
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August 2023 by Chris Blackman
Thomas was super helpful and nice! Much appreciated.
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July 2023 by Tatiana L.
This place has excellent customer service, Missy and Nathan are very helpful and have been able to fulfill my business card order in a timely and quick manner. I'm so grateful that they have been able to help out! Great customer service deserves acknowledgement and a raise! They are assets to the business and represent them well. Thanks again!
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June 2023 by Jodi M.
I drove in for service from Lincoln City. The manager was sympathetic about the drive so she made sure I left with printing instead of driving back another day. I was happy with the product but mostly the service.
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June 2023 by Judy Britz
Helpful ànd knowledgeable willing to help customers and inform them on the difference in cost, nd offering sugggestions
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May 2023 by Psuke Bariah
If you need to copy, print or fax - this is as good as any a place to do it.
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April 2023 by Jayme Marie
Hours said they close at 8 I left my place at 7 and it's an 8 min drive I got there and they had a sign saying they close at 7 now due to staffing. Not only that but there were three employees inside :/ ridiculous
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April 2023 by Jenifer Scot-Miller
The store has temporary hour changes. The store closes a 7pm Monday-Friday and closed Sunday.
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March 2023 by Ben Dover
Hard working crew. Very kind and courteous to my package. It was not taped when I brought it in and the gentleman said he would tape it for me.
