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February 2024 by Tami A
Great employees. Excellent customer service as well.
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January 2024 by Tomas Cortes
Customer service has gone downhill. They act like they don't see you.
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October 2023 by CrazyOld Pops
Very helpful
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October 2023 by John Liggett
Great selection and prices. Friendly greeting from clerks
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July 2023 by SJ Elliott
Didn't find what I was looking for. I didn't get greeted as i do over at the one on Center St. Different atmosphere
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June 2023 by Julie domac
4 stars on the one on Lancaster and 3 for the one by Kohls. They are a bit overpriced. When I was due a refund I waited 2 weeks and the one by Kohls was not helpful at all. They blamed someone else. I just wanted my credit.
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April 2023 by Annette B.
Cant shop peacefully because employees are watching every move you make. Manager kept coming over to my area asking dumb questions like are these your keys? when he clearly had them with him the whole time. Asked me like three times if everything was okay while I was trying on shoes. He stayed close by the whole time & made me feel uncomfortable
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March 2023 by Brisa Aviles
If I could give this place 0 starts I would, my friend went to this location and was denied the entrance, and the employee Yessica was very RUDE and unprofessional, it was clearly DISCRIMINATION and probably even RACISM. My friend offered her phone number so they could see that she’s a regular customer at this store and not someone trying to steal as they were implying. She was just out from work so we don’t know if it was because of her looks, but what happened was bad and we already sent this to corporate. This is bad, no one deserves such humiliation. Should talk to this employee named Yessica.Will never recommend this place that discriminates people by their looks.
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January 2023 by Avilas Gold
I ordered online around 12 pm. The only reason I bought from this specific location was an online deal, buy one get one half off. I purchased the two shoes online. (honestly only chose these because of the deal). The order went through and everything was good. Said it was ready to be picked up in store.Later in the day, I drove an hour to the location. Walked inside and was never greeted. Waited near counter nobody said a single thing. Eventually, I found an employee and inquired about my online order. They walked me to the counter.At the counter, they handed me one of two pairs. As I was trying them on, I asked about the second pair. As soon as I asked, I received an email stating that the second pair was not in stock. The associate told me simply, "we couldn't find them. "....I inquired about a refund and was told the second pair would be refunded. They have no idea when. I ask about a cash refund for both pairs, and they can't do this. I ask about swapping shoes, they can't do that. They can't do anything for me besides sell me the one pair. The only reason I got this shoe was because of the deal.The associate challenges my knowledge of the sale. They imply that the deal was not legit in the first place because and I quote, "Nike doesn't do buy one get one %50 off deals." This stumped me. How did I purchase them online then? Why were both pairs marked as in stock? Why did I receive an email stating as much? Why did they not send an email about the *missing* pair until I was in store?I simply canceled the order in store. Asked for a refund on the card. Super cool that I now have more than $100 in limbo. The associate was very rude. Non responsive and very cold.I went down the sidewalk to a competitor (think striped shirts). I bought a single nice pair I had been wanting for less than Famous Footwear offered me.Famous footwear will never receive my business again.
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December 2022 by Sandi DeCosta
I purhased two pairs of sandals this summer and they are so comfortable. I need a new pair of tennis shoes so I will be going back soon. People are so helpful and the prices are great. So glad I found a shoe store that has so many choices.
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August 2022 by Rachael E.
Employee went out of her way to follow me immediately upon me walking into store and made me feel so uncomfortable. She Was acting way paranoid and being rude to each question I asked. I work to hard for my money to be treated like that. After I made purchase I couldn't stop wishing I had not given them my money so I returned to store for return and asked her if she knew why I was taking them back. She said yes, that she just clocks in and clocks out and there is something to be said about people who come in right before closing. Will not return. Last I checked it is good for BUISNESS to stay busy during store hours right up to closing especially.
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July 2022 by Alicia Garcia
Went shopping here with my son like always but this time they hired a female manager with braces on her teeth. She was very aggressive with me and told me that I needed to leave and she was refusing me service. She was practically backing me out of the store. I was so embarrassed and upset that both me and my son had to experience this. She was so aggressive I was shaking as I left this store. It was horrible. For now on I'll be going to keizer station.
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December 2021 by Gabriel Curtis
This is a great store for footwear. I found my go-to brand just browsing the store.
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November 2021 by Mr. E
I had an excellent time getting shoes for my son and myself . sylvia was helpful and awesome to talk with and made it a comfortable and fun experience for my 11 yr old son..thank you!
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October 2021 by Jenny
Greeted immediately upon entering the store and I was asked if I needed assistance at all...didn't know i had a $10 credit towards my purchase so I was pretty stoked that their rewards program really is useful!