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February 2024 by Boston Elmore
Great service, friendly crew, and quick repairs. Brought two Senco nail guns in which needed overhauls. I was quickly contacted about the issues and within a day or two I had them back at a very reasonable price. Eagle will continue to get all my business. He has a good selection and price on tools as well.Thanks
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February 2024 by marty butler
I had a 5 inch Ryobi battery circular saw that needed a new motor. He couldn't get one since they no longer make them, so he gave me a website and the part number. Great job
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May 2023 by Lance Larson
They were great. They exchanged my Ridgid batteries that had worn out and we're on warranty hassle-free.
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January 2023 by Beth McCain
Having done business with Darren and Steve for many, many years I have found them to be very helpful, fair-minded, reasonable to work with and they always try hard to meet and exceed your expectations.
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September 2022 by Sarah B. White
Very helpful and very informative, highly recommend! Thanks
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December 2021 by Jason Kistner
Walked in to ask about a tool and was rudely treated wouldn't recommend this place to anybody
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October 2021 by theodore zacher
I love this place. They have every pneumatic tool you can think of and more. And all the fasteners. And Steve the guy up front was awesome.
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January 2021 by Kevin Gruenefeldt
Good people
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October 2020 by j5long
Only place in salem that had what i needed.
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July 2020 by D N
These guys are the BEST..... Darren fixed my table saw in short order. My Ridgid 4512 Lost the motor, Darren sourced the new one via Ridgid warrantee and took care of all the details. New motor works great.I also have two porter cable nail guns. Apparently they are DA style and will not shoot FN. After purchasing porter cable 15GA and Dewalt15GA at home depot... I find out neither will work. Both were about 20 bucks for 1000 or 2500 of the dewalt. Darren's team took care of me with the perfect Galvanized DA at Qty 4000 for same price as 2500 Dewalt. Not the usual case that you go to a local store and get better pricing / quantity than a big box. Ended up spending 70 bucks on 8000 DA plus 5000 Brads. Perfect solution and thanks for the help.
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April 2019 by Mark Pearson
For the past few months I have watched these people interact with their customers on Friday afternoons. Each transaction has been done with dignity and respect - they treat everyone like family. They are very knowledgeable and experienced.
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April 2019 by Maxx Chapin
These guys have help me out of a jam more than once. FAST nail gun repairs and the prices are more than fair. They are not a waste of your time.
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January 2019 by Kate Selby
Just went in looking for a couple of specialty items and to have some ends put on air hoses.
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December 2018 by Tim Miller
I recently took my table saw in for repair. The owner upon getting the saw a few months ago said, "We will let you know." in regards to what was needed and how long it would be. After having to call every few weeks for a status update and just hearing that it, "needed bearings" I finally got an answer that the parts would be in that day and I could pick up the saw that following day.
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July 2018 by James M.
Eagle Fasteners Plus It's the first time I had any dealings with Eagle Fasteners Plus. Their hours (Monday through Friday from 7:00am to 5:00pm) pretty much keeps wage slaves like me from visiting. I contacted them because my 14-year old Ridgid 12-volt drill had two NiCad batteries, both of which failed to hold a charge. When I purchased the drill from Home Depot, in 2004, it came with a lifetime warranty. Eagle Fasteners Plus is the Authorized Warranty Service Center fo Ridgid Tools, Home Depot's house brand, in Salem, so I didn't have a choice as to where to go. I tend to patronize the big box stores because, well, they are big box stores. They have everything, usually cheap. But if you are looking for a particular tool, cheap is not the way you want to go. From now on, I'm heading to Eagle Fasteners Plus. There is something to be said for a locally owned and operated company, offering the widest variety of electric and pneumatic tools I have ever seen under one roof, stacked to the roof! FYI, they repair / service over 40 other tool brands as well. I dealt primarily with Darrin and Heath, both of whom gave great advice and excellent customer service. They submitted my claim, and wrangled two new, replacement batteries out of Ridgid for me. I am looking forward to another 14-years with this drill. Five Stars.
