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December 2023 by Richard Giandana
The staff, facilities, aerobic classes and equipment are all terrific. The assessment of older members for more challenging programs needs to be more thorough to avoid over taxing them.
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September 2023 by amy fagin
Ella is 7 years old and we were so lucky to get involved in swimming lessons the week that I called. I was having a hard time getting in everywhere and thank goodness for the Courthouse athletic club. They are wonderful check them out.
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August 2023 by Cathy Steele
. I am writing on behalf of my granddaughter to express our deep concern and frustration about incidents at Salem Courthouse Fitness South Salem. My granddaughter, a valued member of your gym, holds a membership that should grant her access to its facilities.It has come to myattention that my granddaughter is consistently singled out for questioning about her membership and her companions when she visits the gym. This treatment seems to be unique to her and happens regardless of her accompanying friends or family members. I wish to emphasize that my granddaughter holds her own membership, and her membership card should serve as sufficient proof of her right to access the facilities.What is especially troubling is that these encounters appear more frequent for my granddaughter, who is the only black individual among predominantly white gym members. We have observed that she is often questioned, whereas other gym members do not face similar inquiries when they bring their children along. This pattern of treatment raises concerns about possible racial bias and unequal treatment, which is both disheartening and deeply concerning.One troubling incident occurred recently when my granddaughter was questioned about her attire while wearing her swimsuit to access the pool area. She was told she needed additional clothing over her swimsuit. This demand puzzled us, particularly given the short distance between the lobby and the pool. We were further confused when we noticed other children walking by in their swimsuits without staff intervention.As a concerned grandmother, I find these inconsistencies in policy enforcement alarming and unjust. Gym policies should be applied fairly to all members, irrespective of their characteristics or attributes. I struggle to understand why my granddaughter seems singled out, while others are not subjected to the same scrutiny.I urge you to promptly address this issue and review your policies to ensure fairness and respect for all members. Every child, regardless of their background, should feel welcomed and treated equally in Salem Courthouse Fitness South Salem. We hope to see positive changes that foster inclusivity at your gym.Thank you.Sincerely,Cathy Steele
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May 2023 by Anthony Thompson
Welcome to the West Courthouse, where you get to pay a non-refundable $150 dollar enrollment fee and $65 a month (most expensive gym in salem) and in return you get the privilege of showering in black mold! On top of that, the employees are always closing down 1hour to 40 minutes EARLIER THAN ADVERTISED. I had the maintenance guy take my towel, keys and shampoo while I was in the sauna. He didn’t even bother to check if anyone was around. Luckily I caught him or else I would of stepped out with all of belongings missing and drenched in sweat with nothing but boxers on from the sauna.This was my last straw with this poorly managed outdated WEST courthouse. TIME TO GO TO A BETTER GYM WHERE THEY ACTUALLY CARE ABOUT CLEANLINESS.Plus the bench in the sauna has been broken for months and they never fix it!Management needs to set a 18 and over only policy, after 9pm. too many kids goofing around and not re racking their weights at night. Join if you like being a part of a circus.
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May 2023 by Steve Barnett
Very nice club. Employees are very friendly and professional. Ready to help and knowledgable
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March 2023 by Abby Lopez
Jeremiah and the front desk crew hate being held accountable for the disrespectful way they treat people. Go to any other location but this one. They sadly tarnish the Courthouse name too easily.
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March 2023 by Jeffrey Olson
Went on a tour. Very impressed. Seriously thinking of joining
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March 2023 by Teri Grant-Morgan
I was a long time member of Courthouse on Lancaster, and when I decided it was time to join again, it was my first choice. The West location had the soonest available sign up, so I went there this morning for a scheduled 11:30 appointment. From the time I entered the door, I received the poorest customer service. The three people behind the counter said, “I can’t help you, I can’t help you, and I would, but I’m busy.” The trainer at the counter actually said, “ your appointments not even till noon, and the trainer you’re scheduled with is eating lunch, so go wait over there.” Although hesitant, I signed up as I really like the other locations. When completed, I offered some feedback regarding customer service for new clients, and all of them thought it very funny and laughed. The trainer, Jeremiah, wanted to argue and make excuses. Even after I said please process my card so I can leave. They continued to laugh about it as my daughter and I left the building. I am completely shocked and appalled. I will never refer any friends or family to the West location. This was truly an incredibly disrespectful and disappointing experience.
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February 2023 by Theresa M.
I was a long time member of Courthouse on Lancaster, and when I decided it was time to join again, it was my first choice. The West location had the soonest available sign up, so I went there this morning for a scheduled 11:30 appointment. From the time I entered the door, I received the poorest customer service. The three people behind the counter said, "I can't help you, I can't help you, and I would, but I'm busy." The trainer at the counter actually said, " your appointments not even till noon, and the trainer you're scheduled with is eating lunch, so go wait over there." Although hesitant, I signed up as I really like the other locations. When completed, I offered some feedback regarding customer service for new clients, and all of them thought it very funny and laughed. The trainer, Jeremiah, wanted to argue and make excuses. Even after I said please process my card so I can leave. They continued to laugh about it as my daughter and I left the building. I am completely shocked and appalled. I will never refer any friends or family to the West location. This was truly an incredibly disrespectful and disappointing experience.
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February 2023 by Roxana Wallace
Courthouse Fitness decided to change their offerings of classes. Their schedule showed the last day for water aerobics at any of their locations in Salem/Keizer would be Friday, Jan. 13th, 2023. They gave members NO notice of the upcoming change. I discovered it because as a person with a disability, I was in the middle of writing an accommodation for work to utilize the classes three times a week. I had contacted to verify the changes I saw in the schedule. I pay for my membership just like other members. I have no use for the other facilities. The employee only confirmed what I saw on their website, that in fact those classes would no longer be offered. At no time did the employee inform me they were simply rebranding/renaming their classes! The management contacted me by email and let me know they were continuing classes. Yet, even he failed to give enough details in the beginning to know those classes on the schedule had anything to do with water aerobics because even as of today's edit, Jan 17 2023, no descriptions are posted and the name of the classes are vague. I understand they were going for Age - 2- O but it reads Age20! A mere hyphen would have gone along way in preventing so much miscommunication!Response to the owner:As I stated in my original post, I did contact your company. I had a lengthy chat via your website with an employee. So, I did verify the information before posting. I verified it before canceling my membership and securing membership elsewhere to meet my needs. It is up to management to ensure their website is up to date, that their employees give out accurate information. As of Jan 9th, 2023, your schedule for all locations in Salem-Keizer still shows zero water aerobic class beyond Jan. 13th, 2023. Perhaps your information is wrong?
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January 2023 by Brandon Campuzano
This gym has a lot of amenities and classes. Courthouse isn’t really that busy and has been super clean every time I have been there A+.
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October 2022 by Dawson Gruhler
Do not listen to anything these guys say it’s all b.s. They tell you for their premium members that you get 2 free guests every time you come in, but don’t tell you that the guests are only able to come in 5 days out of the whole year. They do nothing to make things right for the customers when they are the ones making the mistakes. I’ve seen that this is very common as I read through multiple reviews.
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September 2022 by Kashawn Cooper
The SOUTH location really needs 2 water exercise classes a day. 3 of you're locations can't handle the volume.If you asked your members, I'm pretty sure they'll tell you the same.Have a hiring event or something.There is enough people who need low impact.Otherwise,I DO LOVE YOUR STAFF!!!
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August 2022 by Game Game
48 hours of no response...Bay Club is far superior! I am trying to join as a family and left 2 messages... my wife has called 3 times herself. Lake Oswego >>>>>Salem
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July 2022 by Elizabeth Butler
I would not be going to the courthouse in West Salem if it wasn’t for Lindsey and Parker! They are the most wonderful, charismatic, and knowledgeable employees at the CAC. Every single trip to the gym I’m welcomed with the biggest hello and the warmest goodbye! Thank you girls for making the gym enjoyable. The CAC is very lucky to have you two and I hope the management team is aware!
