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June 2024 by Tim Brinlee
Out of 10 plus experiences at Costco for tires it's always been 10/10.
Salem Costco tire center 0/10. Either go to Wilsonville or Eugene, this location is a joke. Terrible customer service. Rude employees that are either stressed or bringing home to work. /Sigh
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April 2024 by JEREMY KAUFMAN
First set of tires from Costco & first issue ever with Michelin. I had the opportunity to work with several members of the Costco team. Brent was personable, understanding, patient, and spent a lot of his time during a busy time for the tire shop to understand my concerns and ensure a resolution I was comfortable with. I never felt hurried and he kept me in the loop every step of the way. John, the assistant general manager was personable and spent quite a bit of his time understanding my concerns and didn’t leave until he felt I was satisfied with the resolution. Damian was very proactive with communication and extremely helpful over the phone. Costco has my tire business 100%. I recommend this team for all your tire needs. Great people, great service, excellent products.
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April 2024 by Liam Reardon
I received the best customer service experience of my life at this Costco Tire Center. I had an emergency tire repair that was attended to with an hour until closing time, on a Friday night. Mike was the friendliest technician imaginable and his team took care of my flat tire with sincere care and attentiveness. They even filled my spare tire to help me be prepared in the case of any future emergencies. I was able to get back on the road with peace of mind and make it home safely, thanks to Mike and his team. I can't express how grateful I am for this experience and I highly recommend doing business here.
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February 2024 by Stewart B
Probably the WORST experiences that I have had at a tire store in my life. We had been buying our tires at Costco in Salem. I am sorry to say that the customer service that we received was terrible. On top of that, we had a tire that was supposed to be replaced under warranty due to side wall damage. We picked up the car and I did not notice it until a few weeks later that the SAME tire with a cut in the side wall was STILL on the car. We paid the pro-rated difference on the tire as well. Unbelievable.We were so busy dealing with things going on in our lives (my wife on chemotherapy) that I never went back and confronted them. My experience with their staff is that they acted like they were doing customers a favor by them being there. No smiles. They acted like me and others in the waiting area were invisible. We were just ignored. Then, when we needed help, they acted like we were taking advantage of the warranty. Oh well.... We're NEVER going back to Costco.Oh yeah. If you want a tire store that has AMAZING customer service and great prices, go to Discount Tire on Lancaster. I guarantee you that when you walk in the door that you will see what I mean. They're AWESOME!
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February 2024 by Amy Jystad
HUGE shout out and thank you to Mike. I popped my tire on my way out of Costco gas station at 8:15 am, slowly drove over to the tire center to wait until they opened at 9:30 to get some help since it was pouring rain. Mike happened to see me drive by and offered to open up the garage early to get my spare on. I think he would’ve helped me get a new tire but I’d made a big dent in my wheel. I’m so appreciative of his help, he totally saved my day when he absolutely didn’t have to.
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February 2024 by Rachel Gass
when we got out of costco, we discovered that one of our tires was flat. Mike and the other tire center employees had us pull up i to the tire bay and took care of changing our flat for us, took maybe 15 minutes total. great customer service, and we really appreciate them scooting us in last minute to swap our spare onto the van for us!
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September 2023 by Tanya Beard
The guys who assisted me were great. The service was faster than expected, and they were clear in their reminders of what comes next (lug check, etc.). Highly recommend!
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August 2023 by Ty
They installed a tire pressure sensor in my spare, so the tire pressure warning light would turn off. It didn’t turn off so I brought the car back as they recommended to have them try to sync it. They are now telling me they don’t have the right tool to remove the spare tire. The same spare tire they removed a few days earlier. I called the manager and he tells me to bring the car in tomorrow, and that they can remove the tire to fix the problem, but “it might cause damage to my car when they remove the tire”. Huh?!?! All of this took 2 visits lasting over 4 hours. Never again.
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August 2023 by Midnight Auto
Best Tires & Great service
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August 2023 by Lefty Ruggerio
they dont even pick up the phone for customers anymore.
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August 2023 by Rezq Alsareai
The worst customer service
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May 2023 by Michael Dora
Prices are great however for us olders just be prepared, no waiting room (meaning you sit at the food court at the other end of building), only access to tire center is by going through the huge store. Only way to communicate, while waiting, is by phone (which we do no always carry). What they lack in convenience they make up for in price. That being said consider making your own arrangements to drop off the car if getting your 10,000 steps in, or sitting at the food court ain't your jam.
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April 2023 by Raven E.
Came here yesterday to purchase a gas fire pit and I've never left Costco so frustrated before. The fire pits were stacked above my head and are pretty heavy so I looked around for 20 min for assistance, couldn't get any. So I manage to get into a cart by myself with minimal damage to myself. Then went to the shortest line with my one item and it happened to be the self checkout. The lady who was overseeing the self checkout came screaming at me about how the orange carts are not allowed in self checkout. I was humiliated and apologized profusely saying I was sorry I didn't know. She made it sound like she was doing me a huge favor by "allowing it this one time". As I was about to exit the store after paying for my purchase I swung by the membership desk to confirm their policy on not allowing the orange carts, shocking they're allowed. So to sum up my visit they have people standing by the registers doing nothing but holding a clipboard while people in the store are needing assistance, they allow their employees to berate customers for made up policies and they don't particularly care. Won't go back to this location.
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April 2023 by J. Fletcher
I was trying to get a quote. Was so rude & condescending I will never go to their tire center again. Do not recommend!!
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March 2023 by David H.
Costco apparently has a big sale this week on dead auto batteries. I bought two, neither of which worked because neither of them had a charge despite their representations to the contrary. Went to Walmart and had a functioning charged battery in the Honda in less than 10 minutes. i'll buy some gas at Costco and if I'm ever in the market for a dead car battery, I might consider them, but it when it comes to actually functioning batteries or other automotive services I will pass them by as an unreliable vendor.
